I really wanted to love this venue. It was our top choice after touring, however, we were greatly disappointed.
After we paid our deposit, we didnt hear from them again. We were told we'd have a final meeting closer to the date to discuss layouts & finer details. That was never scheduled. We had to drive down to the venue to get answers.
On the day of, they were not prepared for our event. The tables and chairs were not set up, our decorator couldnt even start setting up when she got there. They did not take responsibility for this at all and were very rude when we asked why the room was not set up at the time they said it would be.
The space was also not cleaned properly. I had to ask for floors to be mopped. The bridal suite had food on the floors and carpets. There were also a pair of dirty socks in one of the rooms. The bathroom did not have a doorknob, and they also did not stock and toilet paper in the bathroom.
There were also many issues with communicating with staff. We asked that the a/c be turned up so it would he cool enough for our guests, and the owner made a rude comment about his electric bill.
During our event, it got so hot, our guests were using napkins to fan themselves. There were many issues with the sound system and microphones. Guests couldnt hear the speeches. No help was offered from staff. To top it all off, they started setting up for another event during our reserved time. The worst part of it all is that they never to accountability. The only made excuses and further put the blame on us. read more