I was disappointed by The Mag Shack after I purchased a pair of pistol mags from them for a friend's birthday Oct. 4, 2025.
The order never arrived and The Mag Shack never notified me there was a problem, leaving me to suss out the mystery for myself.
When I hit The Mag Shack tracking link Oct. 10 it returned an error code. I emailed them to find out why and got this disappointing and poorly spelled response Oct. 13:
"We apologize that the cancelation email we sent previously must not have reached you. Your order tripped our fraud detection system and was canceled/refunded. To avoid future issues, we advise having the order shipped to the billing address associated with the card used on the order."
The alleged "fraud alert" was a false alarm, but by the time I learned Mag Shack had botched the order it was too late to fill the gift with another provider. As for Mag Shack's alleged cancellation email - I don't believe one was ever sent.
Haven't seen a refund yet either.
Obviously, I was disappointed. Fortunately, there are a plethora of purchasing options for firearms enthusiasts these days. Most of which treat their customers with more respect than Mag Shack treated me.
The firearms industry is a heavily regulated industry, but most of the companies who serve it navigate the legal requirements without failing their customers like this. read more