I am extremely disappointed with the poor service, lack of integrity, and apparent purposeful sabatoge of the malicious owner of the Madison stock exchange. When I walked into the Madison stock exchange to pick up the Annie Sloan paint, gifted to me by a family member, I was enthusiastic, and hopeful about my plans to refurbish my home, and various pieces of furniture. Sadly, my enthusiasm quickly turned to discomfort as the owner, Gary, began to subtly gaslight me, open my package without asking, and snidely wish me well, using the laquer. Despite this impolite treatment, I shrugged off Gary's behavior as the result of a bad day, and completed my errands for the day without giving the situation a second thought. The subsequent painting project went well, and after three days of mixing and painting, I had achieved the perfect Wedgewood blue, matte tone, that I had been striving for. Enter the laquer from hell. Firstly, the laquer was supposed to dry in a matte finish. It dried glossy, completely ruining the subtle, elegant, dusty blue tone, that I had worked so diligently to achieve. Secondly, the laquer completely changed the color from an elegant Wedgewood blue, to a garish, streaked aqua. Therefore after spending almost three days working to achieve perfection, my efforts were destroyed by the application of of a product the owner of the Madison Stock Exchange, most likely knew would be destructive. Hence the veiled sarcasm of our first encounter. Exhausted, and demoralized, I began the process of trying to salvage my work. However, because I was almost out of paint, this was not possible. On the fourth night, after working feverishly through the weekend, I slipped on a wet floor and hit my head. This will no doubt bring a smile to Gary's face, as I am quite certain that he maliciously sold me a destructive, inappropriate, product. Yesterday, confident that Gary would replace the paint, ruined by the destructive, glue-like laquer, I respectfully asked him to stand by his products, and replace the paint destroyed by the laquer, which resembled Elmer's glue. Sadly, Gary's attitude was defensive, accusatory, petty, and malicious. He refused to take accountability, refused to behave with integrity, honesty, decency, or kindness. He actually told me that he would not replace the paint because I pointed out the manipulative, dishonesty of his Spanish Inquisition-like approach. His refusal to stand by his products had nothing to do with the truth, and everything to do with his narcissistic ego needs being thwarted. Quite frankly, I think Gary is an unwell, misogynistic man. But I digress. The Madison Stock Exchange is not willing or able to do business with honesty, integrity, empathy, respect, or accountability. Keeping $240.00 is far more important to Gary, the owner, than customer satisfaction or trust. Don't spend money at this establishment that you are not willing to lose, because Gary will not stand behind his products. read more
