Decided to go here for breakfast today, one of my friends decided on a mega breakfast, only noticing the mould on the toast towards the end of the meal, which prompted me to check mine, unsurprisingly it was on mine too, now unfortunately our other friend of whom is pregnant she had already eaten her toast before finding out. When our friend told of the mould on her toast to the blondish woman behind the counter she didn't receive an apology, refund or nothing, just a sharp "I'll let her know" referring to the dark haired woman in the kitchen of whom I would presume is the cook. When I had told of the mould to the blondish middle aged woman behind the counter, she abruptly said "yes I know the other one said about it" then sarcastically said "sorry" & walked off with the plates, no refund or replacement, not that I would of accepted a replacement but the offer wouldn't of gone a miss. Poor customer service skills completely.
The food in all honesty wasn't all that bad but the toast & customer service was ridiculous, they hardly kept the fact of buying reduced bread a secret whilst having it sat on the serving window with a big bright yellow reduced sticker on it.
Will not be going here ever again that's for sure read more