gabriella francesco and sedrick are the absolute best!! they make this apartment so wonderful to…read morelive in, they are always on top of it

ROACH PROBLEM! I am leaving this review for future residents, while the staff at Avery are amazing…read moreand incredibly helpful there has been a roach issue that seems to be uncontrollable. While I get one or two roaches sometimes slip in from the outside, this is worse. There is a roach infestation in this building. I wish I had known prior to moving in so leaving this here for future residents.

Having lived at this complex for going on 2 years, I have always been very satisfied with the level…read moreof care and responsiveness given by the property management, and specifically the on site manager, Mickey. He always addresses issues that might come up, both big and small, in a tactful and effective way. He really takes feedback to heart and has implemented changes as a result of feedback from everyone including myself. It makes me feel like I'm living at a place where someone is genuinely concerned with the well-being of the community. I'd recommend anyone to live on a property managed by him!

My husband and I have been here going on two years now and we love it. Any time we have any issue…read moresmall or large, it's immediately addressed. Mickey is a great property manager because he is always responsive and if there's something wrong, he takes care of it right away. Overall, really happy with this community!

Almost a year living here and still would absolutely not recommend…read more Neighbors smoke. Management is aware and ignores it. Neighbors also air bnb their apartment so you will have random neighbors every few weeks. Ranging from young children stomping to people smoking pot that will wake you up in the middle of the night. Do with that info as you wish.

It is NOT worth it. Not worth your time, not worth your stress, not worth the effort. Don't live…read morehere, and you will find much better options easily. I am saving you lots of headache. You will not get your full deposit, you will not get a response from staff if you get billed for water and power after you move out no matter how much you follow up, and you will not enjoy your experience. Residents are not respectful and will leave piles of trash, bulky boxes (even though there is a sign explaining to take them downstairs), and trash too big for the trash chutes in the trash room. They do not check footage or enforce anything if people leave their trash on the ground (some are too lazy to put it inside the trash chutes). The smoking of cigarettes is a serious issue and they don't do anything about it. They don't check footage, follow up with anyone's concerns about it, or take responsibility - they just say to "be on the lookout and report it" if anyone smokes. It is an issue and the hallways and parking lots do smell of cigarette smoke. You will smell cigarette smoke early in the morning and late at night. The fire alarms go off very often, especially in the middle of the night. The "routine fire alarm maintenance" in which someone needs to enter your unit are suspiciously frequent, especially for how often the alarms go off. You will get woken up by the fire alarm. There are major security issues and they are not prioritizing safety. There are no locks on the upper floors for key fobs. If you take the stairs, the entry to the floors do not require key fobs on the upper levels. You can walk in through the main parking lot entrance and take any stairs up and access any floor without a key fob. The parking lot doors are broken and left open VERY frequently. Residents drive too fast in the garage, try to beat the gate, and frequently break it. It takes about 2 weeks to fix, and until then, it's left open. Literal cars have been stolen from this apartment complex. I've seen literal homeless people sleeping in the garage because of the broken gates (I don't personally care because in the morning I've seen this happen, it was very cold. However it still is a security flaw.) View the old reviews when Alexan NoHo West was under previous management and had a separate Yelp listing and you can see more details. All the good management and staff have already left or are planning on leaving. Now, current staff is flaky and will NOT follow up on your tickets, concerns, calls, or voicemails. You will be disappointed.

I've lived in a few apartment buildings over the years, and this one is by far the best. The…read moremanagement team is incredibly responsive and friendly--they actually listen and follow through. Maintenance is on top of everything, and they genuinely care about making sure our homes are in great shape. I love that the building is constantly being updated and improved. There's a real sense of community here, with long-term tenants, family-friendly spaces, and regular get-togethers like courtyard BBQs or lobby donuts. It feels more like a neighborhood than just an apartment building.

There was a dog that barks on a regular basis on a patio with the window open for months and years!…read moreIt's still happening. I went there in person. I spoke with them. I mean, there's nothing that they can do. There's just there's a lot of dogs and there's a lot of barking when you have pets like that and you have a property that's managed to such. I'm gonna just continually update this thing today is March 3, 2026, this prior posting was from the summer in July 2025, and march 2005. This dog is still barking.

Such a beautiful property! I actually found this place because of all the great reviews and now I…read moretotally see why. Carlos first helped me out and I toured with Chelsea. Every review was spot on. The team is so kind and you can tell they genuinely love what they do. During our tour, every resident we passed was greeted by name, which says a lot about the community vibe here. They even offered me a delicious coffee and the two-bedroom apartments were so spacious. My girlfriend couldn't stop talking about the gym after we left. We're still deciding based on our job locations but this experience definitely deserved a review. A tour of this property is a must.

This has been one of the worst living experiences I've ever had…read more The neighborhood feels very unsafe. There are large numbers of homeless individuals around the block, and I've personally been chased multiple times. It's incredibly stressful just coming and going from your own home. Another major issue is the trash collection. The city trash truck consistently comes before 7 AM, and the noise is extremely loud--it will wake you up whether you want it or not. I brought this up to management, but their response was essentially that there's nothing they can do. So you're stuck dealing with it every single morning. On top of that, the building itself is poorly managed. From noisy neighbors throwing parties and screaming at 4 AM to other ongoing issues, management never takes meaningful action. Their response is always the same generic script: "We are working on the issue. If you're not happy, we can review lease termination options with you." In other words, either tolerate the problems or pay more money to leave. The neighbors above me are extremely loud and seem to start their activity late at night, often around 1 AM. The noise is so intense that it wakes me up with a racing heart. It's not occasional--it's every single night. I haven't been able to sleep in my own bedroom for the past year because of this. Instead, I'm paying $3,400 a month just to sleep on my sofa. That's completely unacceptable and far beyond anything anyone should have to tolerate. Between the unsafe surroundings, constant noise, and lack of accountability from management, living here has been extremely frustrating. This place has seriously impacted my quality of life, and I regret signing a lease here.

Avoid this place at all costs. They will tell you anything…read moreto get you to sign the lease -- completely false promises. I was told this building is "quiet" and "well-managed." That's a joke. My upstairs neighbor blasts music at all hours, and the ceiling constantly creaks just from them walking. When I brought it up, the manager didn't even try to help -- they just told me "you can move out". No support, no respect, zero responsibility. If you value your sleep, peace, or basic decency, do yourself a favor and stay far away. I regret moving in and will do everything I can to leave early.

Love my experience living here. Just signed third lease because to move from here is so difficult…read morewith how much we like it. Building is clean and quiet. Apartment is spacious with a nice balcony space. What makes living here great is the onsite manager Rosangela. She is on top of everything and makes sure the building is well kept up.

I've driven by this mall so many times on the freeway & I finally was able to go check it out…read more Good: plenty of parking, spacious walkways, clean, doggie potty area, big movie theater. Bad: mall is split up with streets running through it, parking is expensive, extremely limited number of stores to actually shop at, majority of stores are located across the Laurel Grove Drive which is quite a walk if you parked in the main lot in the middle of the complex. I only went to Daiso, Five Below, Starbucks because those were the only ones you can shop at in the main part of the mall which is unbelievably weird. It's like this mall had an identity crisis, couldn't figure out if it should be more of an entertainment center (movie theater, restaurants) or shopping center (Daiso, Five Below, Nordstrom Rack). Many vacancies, alot of random stores that you wouldn't go to unless you had or needed to like Spectrum, nail & beauty salons, orthodontist, chiropractor, Verizon, Carbon Health. The main part of the mall is Nordstrom Rack, Starbucks, Daiso, Five Below, LA Fitness. Gnomon (computer graphics, visual effects school) & Regal Cinemas take up the majority part of this section. There seems to be no thought to what a mall shopper would want or wish to go to when they arrive to the heart of a mall. On the "strip mall" area which is across the street and around the corner, there are Ulta, Trader Joe's, mostly cafes, quick bites like Jersey Mike's, Crumbl, It's Boba Time, MOD pizza. Again, only Ulta for someone looking to do mall shopping. Although this mall is modern, clean, great parking structure (expensive but lots of spaces), there's absolutely little to offer. Would I go back?? No way! This is an incredibly disappointing shopping center & if you're hoping to do some retail therapy, go to Sherman Oaks Galleria or Westfield Fashion Square.

This has developed so much since I was here in 2021 and I like the new additions like Nordstrom…read moreRack and LA Fitness. They have a few elevated fast food-ish places like a Mediterranean place owned by Umami. We scored a free parking spot outside the garage so no validation was needed.

We moved here almost 2 years ago, and we really like this building even though there are a few…read morethings that could use more attention, such as increased security in the garages (I found my car with the door handle broken, as if someone had tried to break into it and there are no cameras to verify what happened). In the meantime I would like to thank the entire building maintenance team, especially Sandra! She is absolutely amazing. She is professional, reliable, and always goes above and beyond to make sure everything is handled quickly and efficiently. Her attention to detail and positive attitude truly make a difference in our building. It's clear that she genuinely cares about her work and the people she helps. Any time we've needed assistance, she's been responsive, friendly, and thorough. Sandra is a huge asset to the team, and we're so grateful for everything she does!

The Emerson Valley Village team is exceptional! I want to give a shout out to the property manager…read morePatty for always answering my questions and finding solutions! Recently we booked the clubhouse for a Highschool get together for my son and she helped us every step of the way! The clubhouse is a beautiful place to relax and enjoy family and friends socially. Perfect to rent for events also! We enjoy living here and the staff and maintenance are exceptional! Rolando always goes above and beyond to take care of any issue promptly! Sandra is the most caring person and always takes the time to say hello and make you feel welcome! She is extremely conscientious about her work and takes great pride in all she does to ensure the building and surrounding areas are immaculate and clean. i have known her for over 10 years and I recommend her for assistant property manager as she Is extremely helpful and aware of all that is going on in the connecting buildings at Emerson Valley Village and as a result we all feel grateful to her! Thank you again to all the Emerson Valley Village managers and staff for making Emerson Valley Village feel like home!

Great place to live. Quiet, clean, friendly people, amazing location next to park, fantastic…read morepool/common area with bbq and fire pit. Very sad I have to move (financial reasons) but would recommend this place to anyone looking.

Bridget was very easy to work with and the renovations make this place feel modern. The pool and…read moregym are great add on's and the park across the street is great to get out.

I want to give a huge shout-out to Josue in maintenance! Late Saturday night, my apartment flooded…read moreunexpectedly. Josue responded immediately - even though it was after hours - and worked tirelessly to help resolve the situation. He was professional, kind, and went above and beyond to make sure my dog and I were taken care of during a really stressful time. In addition to getting the water out of my apartment, he fixed the washer before he left, too! The NoHo Commons team and tenants are lucky to have someone like Josue. Thank you for everything!

Constant stolen packages and they aren't going to fix this. Management doesn't do anything but make…read moreexcuses. The staff are unconcerned especially Bryanna - the woman at the front office who shrugs off every concern. Every tenant I know has had their packages stolen repeatedly not once but frequently. I have to get a PO box and drive to get my packages now and it's very inconvenient. The stealing rate is pretty high and it's the management's negligence and refusal to put security at the door. If you order 3 packages, 2 will be stolen and management does nothing but shrug. This has happened for months actually years. Still no fix. Low security for a big building despite high rent. You can find safer buildings for the same price in Noho or Burbank where you get your packages. This is very unexpected for Greystar.