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    The Laundry Room

    5.0 (6 reviews)
    Open 10:00 am - 1:00 pm, 2:00 PM - 6:00 PM

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    Zipjet

    Zipjet

    (22 reviews)

    €€

    Mitte

    I suppose I should have read the previous review before wasting my time…read more Scheduled a pick up to my hotel with all details, phone, room number etc. Waited in the lobby during the scheduled time plus half an hour extra hoping they would show. During the extra half hour I called and emailed to let them know I was still waiting for my laundry to be picked up. I gave up and went up to my room. 15 minutes later I get an email stating that they weren't going to be able to pick up as they were overbooked today. The rep told me the driver had tried to reach me with no luck. Shameful that they would try to blame it on not reaching me when I am at a public space that is open, has a reception, they have my room number as well as my phone number AND I was waiting in person in the lobby with a bag of laundry! To say I'm disappointed is an understatement. They had audacity to ask if I wanted them to reschedule the pick up for the following day. Sure, let me sit and waste my morning while you again don't come and provide the service your business is based upon. Fool me once shame on you, fool me twice shame on me. What a joke.

    A friend gave me a 10€ coupon to try them out so I did. A very young and friendly guy picked it up…read moreand it all seemed fine. Then the items were dropped off three days later... and I was quite disappointed in the result. There were spots on the dress, just normal dirt (not blood or wine) that should have been cleaned. The black coat was covered in white lint that wasn't there before I send the items. Overall, the 3 pieces were poorly pressed and had wrinkles in various spots. I wrote them what happened and they offered to re-clean the item again. I wrote them back and never heard back again. Very stressful and unsatisfactory experience. This is a problem I noticed with Berlin startups: terrible terrible customer service.

    The Laundry Room - carpet_cleaning - Updated May 2026

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