I hate my lashes, they're too short and look like I have nothing on. I get extensions so I don't have to worry about mascara, these are garbage. The place is fancy but it seems like a name, I expected something better now I have to find a new place to get them removed. read more

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I usually do hybrid or volume, I was told in order to achieve my desired look I'd have to get a MEGA VOLUME here (which I've never done in almost 10 years) so, I pay for the mega volume to get my "desired look" & THIS is their mega volume? I'm looking for a new lash home and I'll keep looking... Give me a break! You'll never get my business again. read more

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Amazing experience every time I go get my lashes done! Staff is friendly and amazing.

Never coming back lol. I booked this place in a rush since their google rating is 4.7 stars it pushed them to the top of the search. I've never gotten my lashes done before. She didn't even fill my lashes all way, the corners are like missing... I can see lashes that don't even have extensions on them. My lashes are sparse I honestly look like I need a fill and I got them done yesterday. They aren't dense enough. The 'consultation' before laid down felt rushed and I didn't get the results I showed her. The vibes in the place were just... off? First visual impressions were not appealing. Did NOT feel like a professional salon where you would spend $200+ on lashes. Really hoping the retention of my lashes is at least decent considering how much I spent on them. I did research today and found that their pricing is not really in line. Will not be coming back and I do not recommend. Maybe other services are good here, idk & idc. Good Luck. read more

The only reason I go here is literally the convenience and proximity to my house. The customer service is garbage. They constantly text me to cancel or reschedule my appointment with minimal notice and I am just supposed to deal with it and accommodate to whatever situation they have. But the one time I called with 3 hour's notice to try to reschedule they told me they would charge me full price for my appointment. meanwhile saying they were 'turning phone calls away all day' so it sounds like they could have easily filled the appointment... But when they same day cancel on me I'm just supposed to deal with it. I understand that policies are in place for a reason-and I respect that, however as a long-term client who has NEVER been late or canceled an appointment, it would have been nice to have an exception or offer of courtesy extended. read more

I have been a loyal client of Liz for one year. She is knowledgeable, kind and gentle. My lash look is always on point because she truly has mastered her lash styling skills. I'm happy to have her as my eyelash stylist! read more

I love coming to do my lashes here! Everyone is so sweet and talented. The front desk always accommodates me when I need to schedule specific appointments :) read more

Do not get their membership! In any attempt to cancel you are going to be charged for 2 months and be told that you can use that amount of money towards future services or products. For me it was $300. Just get their services plan out, DO NOT GET THE MEMBERSHIP!!! Just because of the crazy membership I would rather let $300 go to waste than to ever return there!!! read more

I love my lashes! They make my eyes look so much better! Liz is very fast. She is also very nice. I want to get these forever! read more

Unbelievably awful customer service and quite possibly the WORST treatment I've received from a business in my life. Let me start off by saying I NEVER write reviews because I'm very easy going, pretty easily satisfied, and simply don't have the time in my busy schedule... however, I feel compelled to in this scenario as I am baffled at what's become of this... For context, I signed up for the top tier membership on my first visit. I wanted to find my regular "lash girl" after moving to Point Loma and liked the idea of the membership so I signed up immediately, thinking it would make my life easier... boy was I wrong! I went in to have my lashes done for my wedding day. I was coming back after a fill I'd had done previously and wanted the look replicated. I showed very clear photos as to what I desired for the outcome. Veronica, the "expert" technician (who I paid the up charge for), took one quick glance at the photo and proceeded to work. I assumed her lack of comments/questions regarding the photo, insinuated she knew exactly what she was doing. When she finished, I was completely taken back because the lashes looked NOTHING like the example I provided... but I didn't want to make a stink or cause a hassle so I paid, tipped and went home. After returning home, my fiancé said, "What happened? I thought you were getting your lashes done." It then set in the lash job was completely unsatisfactory and looked as though I didn't have anything done (mind you, I was supposed to leave with "mega volumes") and my fiancé pointed out that they didn't look much different than my natural lashes. I then called the front desk and spoke to Amani to express my concern and the fact that my wedding was just TWO days away and that this was unacceptable. She kindly looked for a solution, but the best she could offer me was a "free fix" all the way in Encinitas THE DAY BEFORE MY WEDDING when I'm scrambling to get a million things done. I cleared hours out of my day to get the fix done, and it actually looked great, so I was happy and relieved, despite the inconvenience. The Encinitas location assured me they would put detailed notes in my profile as to what lash curl & length was used, so when I returned to Point Loma for the fill, there would be no further confusion. Fast forward to my upcoming fill appointment... I called to ensure the notes were there and that there would be no confusion this time, and the front desk informed me there were no notes after my visit in Encinitas!!! They then proceeded to take it upon themselves to cancel my fill appointment along with my membership without even so much as a phone call. When I called to speak with Cait, the manager, I got the run around from the front desk on four separate follow up phone calls as to why she could not speak with me. Safe to say, this has been the WORST customer service I've ever had the misfortune of dealing with. They don't do lashes well and they treat paying customers HORRIBLY. I'll be sure to let everyone I know to never waste their time or money with this horribly run business. Do yourself a favor and stay far away. read more

The Lash Lounge - The example I showed of what I wanted and have had in the past. - Eyelash Service Near Me - San Diego, California

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Been coming to this place religiously for about a year now. Jewel is absolutely amazing! I was very reluctant to try someone new after a few horrible experiences but she uses a sensitive glue and we've never had any issues. They have great availability and I've even gotten in day of which is hard to do. If you're looking for a great place to get your lashes done 10/10 recommend! read more

New to lash extensions but experience has not been a good one. On My first visit there was a couple lashes poking my eye that was bothering me- but since I was new, I thought it was normal. I decided to rebook a second time and give it more of a chance to get used to. I understand lash fallout occurs within the same week, but it shouldn't be on the same day of your appointment- esp when you are advised not to wet your lashes for 24 hrs. My photo is SAME day fallout in one eye within a few hours for a hybrid refill. Spare yourself the time and money and do research before booking. You should not have to leave unhappy for a pricy service. Customer service also doesn't work with your schedule for "complimentary fixes". read more

The Lash Lounge - SAME day fallout of hybrid fill in one eye within a few hours. - Eyelash Service Near Me - San Diego, California

All my lashes have fallen out and I only got them done 1 week ago. Let me clarify- all my lashes out of my right eye! I called and the customer service was ridiculous. I signed up for their monthly club - which I will cancel. My lash tech is super nice. However for them to literally not try and make it better is crazy. I guess they don't want to keep me as a customer. I have a really important photoshoot this Thursday- I told them I needed it fixed by then . No such luck. I'm a bar manager and I'm just shocked by the lack of customer service that I got this morning. read more

Cancelled my membership as soon as I could. The lashes or glue they use don't last for more than a week. Every time I go I'm needing to "add more time" because of how my lashes were, but I went there for my previous lashes. read more

LIZ was amazing! She knew exactly what I wanted and she always has me looking great for my next event! The service was fantastic. 10/10 will always come back! read more

I love getting my eyelash extensions done here! Every stylist does an excellent job! Would highly recommend trying them out. :)

I have never been treated in such an undignified manner. The technician, Veronica, may have been experienced and talented, but she exhibited no professionalism in her behavior during my visit today. She did not listen to my concerns, and failed to communicate before dousing my face with cleaner and water despite my pleas to sparingly clean my lashes since I had a work event immediately following the appointment. After she removes all of my eye makeup, she then says she is doing her job and tells me I can reschedule. At this point, after 2 weeks almost all of the eyelashes were gone and my face was already a mess that I at least needed the eye lashes to look okay for the video teleconference. So, I chose not to reschedule and to proceed. I did not want her to touch me any further, though. It was not a good situation to be in - it was the better of the 2 bad circumstances. She treated me less than a human being should ever be treated. She had no regard for my feelings, or her impact on my schedule and my life at all. I felt very hurt, very violated, and very humiliated as a result of her actions. It is not okay. I immediately cancelled my membership. I will never, ever return. read more

I don't like writing these lower than average reviews but I hope this feedback will help improve their services. I heard about Lash Lounge through a mutual friend during a time that I was looking for a new lash artist since my regular gal moved out of state. They have multiple locations that are convenient to both my work and home and they're open everyday. All great for a full-time working mom. Although, it'd be nice if someone picked up the phone. It always goes to voicemail and who has the time to play phone tag these days? Unfortunately, after trying multiple times in different locations for the past two months with different lash artists I've been consistently disappointed with how their work holds up. I'm giving them two stars because although they have a pretty salon and seemingly sanitary conditions, my lashes only hold up for about 2 days. After which time they look like lopsided disasters. As pictured, after 2 days, my right eye lost most all of the lashes on one end and my left lost a big chunk from the center. I've been getting volume lashes for the past year. And they always last on average at least 2 weeks. The difference I noticed here is that whenever I lose one extension it leaves a big void. When I paid closer attention, I realized that their extensions always had 5 or more lashes attached. There was once when an extension fell out I counted 9 lashes attached to it. Makes sense now why only after two days I already look like I need a fill. Another main difference I noticed at this salon, is that their artists don't place extensions on every lash. At my previous salon, I remember my gal always taping back the extensions so that she can see my remaining natural lashes and continue placing extensions on those. Also at the most the extensions had 3 to 4 lashes. That's why whenever I lost an extension I never looked like I had a huge void. Looking at my lashes now I would say the extensions are placed only on 50% of my lashes instead of 100% them as I was accustomed to at my old salon. Regretfully, I will be canceling my membership and continuing my search for a good volume lash artist. read more

The Lash Lounge - Right eye. Most all of the lashes are gone from the outer border. - Eyelash Service Near Me - San Diego, California

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Never been disappointed! They've helped me choose which lashes work the best for me, I usually get volume with extra curl (bc my natural lashes won't curl no matter how hard I try, haha) I've gotten them done by Sarah and Lela and I loooove them!! So sweet and they really know what they're doing. The ladies at the front desk are always so kind and really helpful with scheduling on my crazy schedule. I've gotten my lashes done at other places and they hurt and I don't have as many options. This Lash Lounge will educate you on what is best for your tastes, and give you a great experience read more

The Lash Lounge - No makeup, just lashes - Eyelash Service Near Me - San Diego, California

It was great! All of the girls are great. Lash lift, brow threading, brow tint. Lash tint too.

This the best lash salon in town, by far! The stylists are all so talented and the front desk is sweet and accommodating. The flexible hours work really well with my busy schedule as I can usually get in same day. The salon itself feels like a spa- clean and inviting with sophisticated decor. If you're looking to treat yourself - this is the place! Highly recommend read more

I wish zero stars was an option. The lash lounge will scam you out of your money and give you the worst lashes you've ever received. They practically force you to sign up for a membership, they have absolutely insane prices to begin with and use the membership to make it seem more reasonable. Then they make it near impossible to cancel, and provide terrible service once you've signed up as a member. I have gotten my lashes done for years and when I moved to California, I wanted a trustworthy place for lash extensions. I had a full set done by a Lash Lounge artist but when I went in. for a fill, One of the other technicians said these were the worst lashes they have ever seen and had to do a removal because there was no way that they could comfortably or safely apply new lashes. I had allergic reactions to the lashes and they clumped and looked absolutely absolutely horrible and I thought something was wrong. So when I went in for the fill, I wasn't surprised that she said these things I have received no help or refunds from management and would caution anybody who thinking about getting their lashes done here. read more

great location & prices! customer service is great ss well and you can make your appointment over text which is nice!

Fantastic service and I love my lashes. I also asked for a brow dye and the color is holding up really well - she got my natural hair color right! read more

Clean, comfortable, friendly. Liz always makes my lashes look absolutely flawless. I never feel like I have to wear makeup anymore. So worth it! read more

Went here before my trip to Europe and got thee most amazing lashes done here by Jenna. She was super sweet and knew exactly what to do. I got a classic full set. I told her I wanted a natural look but also wanted them to be noticeable. They turned out so well. I also upgraded to the mink lashes. They're much better quality and not much more - def worth it. Would recommend them to anyone! read more

Haven't even gotten my treatment yet and I'm already regretting choosing here. The vibe sucks and the employees are low key rude

THE WORST customer service ever, the lady poked my EYE and I got bacterial eye infection that lasted a month. TRICKED me with some membership I never signed personally, TOOK $400 dollars from my bank account WHILE I WAS IN EUROPE . NEVER got a dollar back, EYELASHES FALL OUT AFTER ONE WEEK NO MATTER HOW MUCH you care ! expensive bad service Never paid me for my eye damage and refused to REFUND THEIFS like no other, Im shocked bc this is USA read more

The lash technicians are all fantastic and I've been coming here since before COVID. But management is brutal and has no sense of customer service. I was asked by Lash Lounge to reschedule an appointment less than 24 hours out and then when I was late because of a work call, I was charged a cancellation fee. Not customer friendly. read more

I had my first lash lift ever here at the San Diego location and I had an amazing experience! I was super relaxed, and the entire process was done very gently. The results were also stunning, and I was more than happy with my visit. Reasonable prices too- Will definitely be coming back! read more

Great deal and excellent quality. I typically go to Ianthia who is detail oriented and makes my eyes pop - I love the ease of scheduling and payments. read more

Unfortunately, I did not have the experience, the other people had when reviewing. The blankets were nice enough and clean. However, the lash lift, and laminate do not come with tint. So you pay extra for tint, ok, then extra for a seasoned stylist. So I could book a lesser person lol! Ok I'll take it. My total time was 1 hour 15 minutes for 2 procedures and it cost wait for it- $304.00! No extensions. All me. The tint did not take on some of my brows (so grey hairs here and there and she missed inner lashes on one eye. When I waked out I noticed tiny under my eyes so I walked back in to face it removed. This morning it appeared like I had done nothing to my eyes. The manager listed all of the instructions I was supposed to follow but I had already done that. It hasn't even been 24 hours. There was not anything I could do to really mess it up. I did not shower. I did not wet them. I did brush them everything they said, but it did not take I reached out to the lash lounge first to rectify and credit anything back to my account. I also submitted photo. They refused. I did however, appreciate a punctual response. That was very nice. Good luck to all and do hope someone else's experience is/was better than mine. Unfortunately, I did not have the experience, the other people had when reviewing. The blankets were nice enough and clean. However, the lash lift, and laminate do not come with tint. So you pay extra for tint, ok, then extra for a seasoned stylist. So I could book a lesser person lol! Ok I'll take it. My total time was 1 hour 15 minutes for 2 procedures and it cost wait for it- $304.00! No extensions. All me. The tint did not take on some of my brows (so grey hairs here and there and she missed inner lashes on one eye. When I waked out I noticed tiny under my eyes so I walked back in to face it removed. This morning it appeared like I had done nothing to my eyes. The manager listed all of the instructions I was supposed to follow but I had already done that. It hasn't even been 24 hours. There was not anything I could do to really mess it up. I did not shower. I did not wet them. I did brush them everything they said, but it did not take I reached out to the lash lounge first to rectify and credit anything back to my account. I also submitted photo. They refused. I did however, appreciate a punctual response. That was very nice. Good luck to all and do hope someone else's experience is/was better than mine. read more

I came here twice and unfortunately haven't had a good experience :( My first time was with Savannah. The lashes were BEAUTIFUL. Like she needs to teach everyone the open eye, full lash look bc they were my favorite look I've ever gotten. However, they fell out in a week and a half. I get that happens so I went back quickly but the lady I went back to made it seem like it's my fault they fell out SO quickly (even though I've gotten my lashes done so many times n this has never happened) and did not give me the look I wanted at all and complained about the lashes being gone .....(well, um, yeah, that's why I'm here?) read more

I would never recommend this salon to get your lashes done. My lash technician was completely unprofessional took way longer than expected and was huffing and puffing when she kept getting glue in my eye like it was my fault. I have been getting my eyelashes done for four years and never have I had it hurt or had my eyelashes stuck or an experience like that ever. Absolutely not recommend going there read more

Im giving this place a one star because unfortunately I have to. I went in yesterday at 1pm and had a full set of classic lashes applied. I woke up this morning and all but 4 lashes have fallen out on my right eye. As a licensed esthetician myself that is trained in lash extensions I know that this is NOT NORMAL. I called the phone number and spoke to a girl named Courtney who seemed barely interested in my concerns and passed me off to the store in Point Loma where I spoke to a receptionist named Shay. She was very fake-sounding on the phone and kept cutting me off with an overly bubbly annoying "Okaaaay" I asked to speak to the manager and she continued to respond to me with the same disingenuous tone interrupting me mid sentence and handling the call with basically an I-could-care-less attitude. I have requested a full refund and a call form the manager. I have also emailed the owner. Hopefully they will follow through. I do have to note as a fellow beauty business owner I really hate having to write this review but it is important to train your staff to respond to clients in an appropriate and professional manner, not like they are chit-chatting with a girlfriend. They valley girl voices are annoying and scream untrained staff. I'm very disappointed, my wedding anniversary is tomorrow and now I am out money and will have to remove this shoddy lash job myself. read more

Unfortunately I had to lower my rating of this place because I came In on a Wednesday afternoon and by Friday at least half of the lashes on one eye fell and left my eye looking patchy and uneven. I followed all instructions I was given. read more

Absolutely love getting my lashes done here by my favorite girl Kyrra! She always get me right! She knows exactly what I like and what suits my eye shape and face, I am never disappointed when I leave here. Love how clean this place is, plenty of parking. The lash beds are super comfortable and Kyrra does such a great job of making sure things are set to my liking so that I am relaxed and comfortable the whole time I'm there. Before seeing her, I never really knew much about having lashes or how to take care of them but Kyrra did a really good job helping me with that. It's really nice to have someone who cares a lot about her clients, it really shows with the type of service she provides! She is amazing! read more

They are super friendly! But just know they are only able to do 60-70% full here. So if you buy a fullset but they don't do nearly all the lashes, therefor you come back in 1.5 weeks read more

My visit today was amazing 50% of the time and let's just say not so amazing the other half. I had a scheduled refill at 10:00 AM today with Erika. I arrived and the receptionist informed me that she would be a few minutes late. Unfortunately it wasn't just a few minutes, it was 45 minutes. When Erika arrived and started filling my lashes I could tell she was doing a great job! I knew she was very meticulous and had a great eye for eye shape and what lashes suit me best. The whole process took about 2 hours, that's 20 minutes longer than my initial set that I received from here. I knew she was doing quality work. However, time management came into play again. I informed the receptionist I had an appointment following this one somewhere else, and it was followed up with what I felt was attitude. While I was getting my lashes filled, Erika asked me if I was on a time crunch and I also informed her of my appointment at 1:30. I know this is probably because she does amazing work, but my session lasted until 1:45, making me late to my following appointment. I'm aware that it's stated that fills can last up to 2-3 hours, but when I called the day prior they informed me it would most likely only take 1-2 hours. I absolutely love my lashes and am a member of Lash Lounge Point Loma, but I was really disappointed by the customer service today. An extra 45 minute wait with only a few "oh sorry" doesn't make me feel like I'm a valued customer. In addition, there were other lash estheticians present during my 45 minute wait, but the manager Alena told the receptionist to just wait for Erika. I would have appreciated being taken in by another lash esthetician if it were closer to my actual appointment time or even being offered a discount for the additional time I spent there just on my phone waiting. So overall, AMAZING LASHES and ehhhh okay customer service UPDATE: The manager Alena and Holly the owner both reached out to me and offered a complimentary fill for my lashes. I truly appreciated the gesture and they had apologized for everything. After this all of my lash stylists have been punctual and have done a wonderful job. I'd especially like to say that Jerry, the receptionist on tuesdays is so wonderful. She is the kindest and warmest. read more

I too really wanted to like this place. The staff, including the manager are all nice. My first set were pretty fab. Done by Cece. They offer you a complimentary fill for new customers. The 2nd set were even better, but there were issues with the gal not wearing a mask. I responded to an email asking about my experience and I received a call from the manager, she assured me the mask is part of the uniform , and offered a complimentary fill. At that point I decided to get the fill and sign up for a monthly fill because the first two sets were great. The manager states she knows it's been awhile since my last fill but wanted to make up for the experience with the unmasked staff. The next gal (who did not wear a mask either) finishes and tells me my left eye is fuller because my right eye had less lashes. Well I wasn't thrilled when I looked in the mirror and could see the difference. She should have given me the option to receive less lashes on the left eye ...... also The lashes on the right eye immediately began falling out, like I've NEVER before experienced. I've had lashes and know the do's and don't s in caring for them. I canceled my membership. I encourage the staff to provide an option of filling evenly , if it means less lashes than what's included in the fill, it's better than walking around with such a clearly unbalanced fill. I post this review in the hopes that it will provide this location with an opportunity to learn and improve. Kind Regards and Best Wishes. read more

The Lash Lounge - Eyelash Service Near Me - San Diego, California

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