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The Lash Lounge

3.6 (94 reviews)
Closed 9:00 am - 4:00 pm

By appointment only

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The example I showed of what I wanted and have had in the past.

Unbelievably awful customer service and quite possibly the WORST treatment I've received from a business in my life. Let me start off by saying I NEVER write reviews because I'm very easy going, pretty easily satisfied, and simply don't have the time in my busy schedule... however, I feel compelled to in this scenario as I am baffled at what's become of this... For context, I signed up for the top tier membership on my first visit. I wanted to find my regular "lash girl" after moving to Point Loma and liked the idea of the membership so I signed up immediately, thinking it would make my life easier... boy was I wrong! I went in to have my lashes done for my wedding day. I was coming back after a fill I'd had done previously and wanted the look replicated. I showed very clear photos as to what I desired for the outcome. Veronica, the "expert" technician (who I paid the up charge for), took one quick glance at the photo and proceeded to work. I assumed her lack of comments/questions regarding the photo, insinuated she knew exactly what she was doing. When she finished, I was completely taken back because the lashes looked NOTHING like the example I provided... but I didn't want to make a stink or cause a hassle so I paid, tipped and went home. After returning home, my fiancé said, "What happened? I thought you were getting your lashes done." It then set in the lash job was completely unsatisfactory and looked as though I didn't have anything done (mind you, I was supposed to leave with "mega volumes") and my fiancé pointed out that they didn't look much different than my natural lashes. I then called the front desk and spoke to Amani to express my concern and the fact that my wedding was just TWO days away and that this was unacceptable. She kindly looked for a solution, but the best she could offer me was a "free fix" all the way in Encinitas THE DAY BEFORE MY WEDDING when I'm scrambling to get a million things done. I cleared hours out of my day to get the fix done, and it actually looked great, so I was happy and relieved, despite the inconvenience. The Encinitas location assured me they would put detailed notes in my profile as to what lash curl & length was used, so when I returned to Point Loma for the fill, there would be no further confusion. Fast forward to my upcoming fill appointment... I called to ensure the notes were there and that there would be no confusion this time, and the front desk informed me there were no notes after my visit in Encinitas!!! They then proceeded to take it upon themselves to cancel my fill appointment along with my membership without even so much as a phone call. When I called to speak with Cait, the manager, I got the run around from the front desk on four separate follow up phone calls as to why she could not speak with me. Safe to say, this has been the WORST customer service I've ever had the misfortune of dealing with. They don't do lashes well and they treat paying customers HORRIBLY. I'll be sure to let everyone I know to never waste their time or money with this horribly run business. Do yourself a favor and stay far away.

SAME day fallout of hybrid fill in one eye within a few hours.
Kristi C.

New to lash extensions but experience has not been a good one. On My first visit there was a couple lashes poking my eye that was bothering me- but since I was new, I thought it was normal. I decided to rebook a second time and give it more of a chance to get used to. I understand lash fallout occurs within the same week, but it shouldn't be on the same day of your appointment- esp when you are advised not to wet your lashes for 24 hrs. My photo is SAME day fallout in one eye within a few hours for a hybrid refill. Spare yourself the time and money and do research before booking. You should not have to leave unhappy for a pricy service. Customer service also doesn't work with your schedule for "complimentary fixes".

Right eye. Most all of the lashes are gone from the outer border.
Ellen D.

I don't like writing these lower than average reviews but I hope this feedback will help improve their services. I heard about Lash Lounge through a mutual friend during a time that I was looking for a new lash artist since my regular gal moved out of state. They have multiple locations that are convenient to both my work and home and they're open everyday. All great for a full-time working mom. Although, it'd be nice if someone picked up the phone. It always goes to voicemail and who has the time to play phone tag these days? Unfortunately, after trying multiple times in different locations for the past two months with different lash artists I've been consistently disappointed with how their work holds up. I'm giving them two stars because although they have a pretty salon and seemingly sanitary conditions, my lashes only hold up for about 2 days. After which time they look like lopsided disasters. As pictured, after 2 days, my right eye lost most all of the lashes on one end and my left lost a big chunk from the center. I've been getting volume lashes for the past year. And they always last on average at least 2 weeks. The difference I noticed here is that whenever I lose one extension it leaves a big void. When I paid closer attention, I realized that their extensions always had 5 or more lashes attached. There was once when an extension fell out I counted 9 lashes attached to it. Makes sense now why only after two days I already look like I need a fill. Another main difference I noticed at this salon, is that their artists don't place extensions on every lash. At my previous salon, I remember my gal always taping back the extensions so that she can see my remaining natural lashes and continue placing extensions on those. Also at the most the extensions had 3 to 4 lashes. That's why whenever I lost an extension I never looked like I had a huge void. Looking at my lashes now I would say the extensions are placed only on 50% of my lashes instead of 100% them as I was accustomed to at my old salon. Regretfully, I will be canceling my membership and continuing my search for a good volume lash artist.

No makeup, just lashes

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11 months ago

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7 months ago

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1 year ago

Amazing experience every time I go get my lashes done! Staff is friendly and amazing.

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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2 years ago

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2 years ago

I love getting my eyelash extensions done here! Every stylist does an excellent job! Would highly recommend trying them out. :)

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3 years ago

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7 years ago

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7 years ago

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2 years ago

It was great! All of the girls are great. Lash lift, brow threading, brow tint. Lash tint too.

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3 years ago

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2 years ago

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2 years ago

great location & prices! customer service is great ss well and you can make your appointment over text which is nice!

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4 years ago

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4 years ago

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3 years ago

Haven't even gotten my treatment yet and I'm already regretting choosing here. The vibe sucks and the employees are low key rude

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6 years ago

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3 years ago

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7 years ago

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Page 1 of 3

Ask the Community - The Lash Lounge

Review Highlights - The Lash Lounge

I forgot how much lashes really make a difference, and Daniella was amazing, she is such a sweet person.

Mentioned in 6 reviews

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It's always so nerve wrecking trying a new spot but omg Denise is seriously the best!! This was the…read morefirst time ever that I've gotten my eyebrows threaded and not once did it hurt! I'm always holding my breath and wiping away tears whenever I get them done but she was so gentle! I always tell the threader that I have old microblading done and I do not want that shape but they never listen. Denise was attentive and ensured that I was comfortable with the shape; she shaped my brows to best suit my face and they are prefect. I'm in love! I also told her I was interested in brow lamination and she applied a condition cream to show me what it could potentially look like if I were to get them done which was so nice. Highly highly recommend her!!

Threading is the perfect way to groom your brows. I have learned over the years finding the right…read moreperson for your brows makes a world of difference. Denise is the best brow wiz in San Diego. I have the thinnest brows from bad choices in my young adult life. Denise did brow lamination and worked a miracle. She is amazing at her craft. My girls have gone to her since Jr high. She knows how to make sure the girls eye brows remain tasteful and age appropriate. The girls embrace their thick beautiful eyebrows thanks to Denise. She has helped them over the years take the best care of them. Denise is one of the most kind hearted beautiful souls. She not only does your brows, but will make you feel like the most important person in the world. After a long hard day at work there was nothing better than the perfect brows with Denise. Support your local business she is well worth it.

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ASerenity Skin Body - Storefront

ASerenity Skin Body

4.5(101 reviews)
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I purchased a microdermabrasion package on Groupon and was lucky enough to be placed with Victoria…read more She is very sweet and easy to chat with. The mini-facials were amazing and left my skin glowing. I did not even have to wear foundation to work the day after - which is something I never leave the house without. After I finished the package, I liked Victoria's services so much I booked another full microdermabrasion with a light enzyme peel. I had an event to go to this weekend and felt like my skin looked better than even without much makeup. I'll definitely be going back regularly!

I had been wanting to try ASerenity for a while, as I had passed by several times. I finally…read morebooked a facial, which I love to do, but rarely find time to do. Anyway, I found a convenient appointment in the late afternoon. Parking was easy, as there is a lot of free street parking nearby. When I entered, there was only one person working, as it was a small but cute space. They had a lot of skin care products displayed, and the waiting area looked comfortable. I was a few minutes early, but she was able to get me started right away. I thought the person who provided my service was very nice and acted professionally. Unfortunately, I thought the quality of the service was a bit lacking. She looked at my skin and said that I needed an enzyme mask, which was fine. I go to get facials so that someone else can take care of me and use their expertise. Anyway, she first did extractions. I counted and she did four... only four. I thought is was strange for a spa that states that they specialize in acne, and I had said that I wanted help with oily skin. Then she put the enzyme mask on and left for about 20 minutes. After that, she returned and did an arm and shoulder massage. It was very relaxing However, I really didn't want to come for a massage, I came for a facial. All in all, I felt that the hour -long service did not include a lot of skin treatment. The place was cute and comfortable, the experience was relaxing, but I don't feel I got much in return for the $115 price tag. I was hoping for more of a skin care experience.

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Glorious Lash & Brow - Please read this post to get 20% off.

Glorious Lash & Brow

4.6(29 reviews)
1.0 miMidway

I came here on Wednesday, June 12, 2025 for a volume fill. The only reason I am giving them two…read morestars instead of one is because my bad experience was partially my fault and I admit that, however, for the absolutely astronomical price that I was charged for a fill. I expected better quality work to be done. To give a little bit of backstory, I have been getting my lashes done regularly for over six years now. I was getting ready to go on vacation for 16 days and really wanted my lashes to be full and not have to get a fill while I was there however my regular girl that does a fabulous job was out of town and wasn't able to do it the day before I left because she wasn't here. I really wanted them done the day before I left because as you know your lashes fall out overtime and I wanted them to be as full as possible for as long as I could while on vacation. I reached out to a few lash Studios in the area and let them know that I needed to fill. Glorious lash and brow reached out to me to make an appointment. They connected me with Erin who then texted me to make my appointment and told me that she was with glorious lash and brow. She did not ever mention that she was a third-party . The only communication I got was from glorious lash and brow, or Erin who said that she was affiliated with them. Here's where I admit my mistakes: On the day of my appointment, I was running around trying to get everything ready for my family of five to be gone for over two weeks and for some reason in my head I was thinking my appointment was at 2 PM when it was actually at 1 PM. I did have it in my calendar as being at 1 PM, but I was so busy with other things that I forgot . Erin texted me around 110 and asked if I was still coming in. I apologize profusely and she said that she could still get me in even if I was late. Thankfully, I rushed over and I was there by 1:20 pm, she got me in. Great. The next mistake I made was not asking what the price of my service was gonna be. As someone who's gotten their lashes done regularly for six years and has been to other places besides my regular girl to get pills I know that fills cost anywhere from $70-$90 so that's what I was prepared to pay. During the service she didn't really want to make conversation with me even though I was trying to make small talk to be polite. Which is fine. I get some people just don't like small talk so I just laid there in silence. She did mention during the service that my lash girl does a really good job and that my lashes looked great. When the service was over, my lashes looked fine. I handed her my card and she did not mention what the price of the service was going to be and then ran my card as someone who always tips 20%. I just hit the 20% button sign and went on my way. My mistake also for not paying attention I guess I was just in such a hurry and had so many things to do, but I assumed that the price would be around what that normal price of a fill is. And I get home and I realize I didn't even check to see how much it was so I look at my bank statement and I was shocked that she charged me $150. This does not include the tip mind you that was just the price of the service. I was a little confused because that's the price of a full set not a fill. I texted her and asked her if she had made a mistake and charged me for a full set and she said that because I was getting a "foreign fill" she charged me more. She said that because now she knows the quality of my lashes that next time I went to her, she would charge me only $95 for a fill. once again, someone who gets their lashes done regularly and has been to different places over the years I have never heard of a foreign fell before and didn't understand why it was so expensive. I texted my regular lash girl and she confirmed that that was not a thing, she asked me the name of the place that I went and then pointed out that on their website, the made up "foreign fill" was listed at $125 not $150, still outrageously overpriced, but less than what she had charged me. I texted her back with a screenshot of the price listed online and she said that that was "Emma's price". Nowhere on their website does it list the different people and different prices? i'm not a very confrontational person so instead of going back-and-forth with Erin I decided to text the original number that had reached out to me assuming that was the owner of the salon. I explained what happened and she told me that Erin just "rented a booth at the studio and so she has different pricing ." Once again, that information was never disclosed to me. The only communication I got was from someone affiliated with that studio. I explained this the owner basically told me that I should always ask the price of a service before. *** see photo for the rest of my review***

Emma does a great job. She's very knowledgeable and has over 10 years of experience, which shows in…read moreher work and speed at which she can do it. I appreciate her making me feel glamorous and knowing what style works best for my eye shape. I should mention that this location is by appointment only and not open otherwise. It's always just me and the tech at my appointments with a nice playlist in the background and relaxing vibe.

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Glorious Lash & Brow - Classic long length

Classic long length

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Beauty theme :)

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The Lash Lounge - eyelashservice - Updated May 2026

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