We did a really nice one night stay at the Langham and I wish it was longer. It's a little off tge beaten path, but that lends to a pretty chill environment. Comfortable lobby, and good food and bar. Our room was vey comfortable, as well, and we both appreciated the bed. The staff were all super friendly and helpful, although the service at Tea and at Breakfast could've been more attentive. Still, they were helpful when we tracked them down. I would return and I definitely recommend. read more

We enjoyed their high tea. High tea is said to be originally started in1865, when The Langham, London first introduced luxury Afternoon Tea to its guests: therefore we can enjoy their elegant tradition even in Langham Sydney. Scones were especially delicious with crochet cream and berry jam. Thank you very much! read more

The Langham Sydney - Hotels Near Me - Sydney, NSW

See all

An Exceptional Experience - Langham Magic at Every Level I rarely write reviews - but on some occasions feel compelled to do so - particularly when I have an absolutely outstanding experience that must be shared. We recently hosted a national conference at The Langham Sydney and I can honestly say - it was one of the most exceptional experiences I've had in any hotel, anywhere. From start to finish, the customer service was flawless. What truly set The Langham apart from other luxury hotels we've used in the past was the consistency of care and attitude from every staff member - from the concierge and reception, to waitstaff and the incredible events team. Everyone offered the same warm eye contact, incredible politeness, and anticipatory service - it wasn't just professional, it was genuinely thoughtful. There was a real team spirit that radiated throughout the entire hotel. A special shout-out to the events team who supported us with such care and attention. But the magic didn't stop there - it was clear that everyone shared that same dedication and enthusiasm. The food was nothing short of exquisite. Every meal was beautifully presented, delicious, and varied - and the pastries and chocolatier creations were truly world-class. As someone with a life threatening peanut allergy, I also want to acknowledge how well the team looked after me - always ensuring I was informed and felt safe with food options. That kind of personal care is rare, and deeply appreciated. This was an event for frontline workers in our sector - hardworking people of whom few had ever experienced a hotel like The Langham before, with quite a few coming from very remote communities from around Australia - and this was a reward for their hard work. They loved the accommodation and event. To see them treated with such respect and kindness was genuinely heart-warming. It made the whole event feel not just professional, but deeply human, and has left me feeling quite teary with appreciation for the fact that they had such a wonderful experience. Bonus points: I'm also a dog lover, and I absolutely adored the pet-friendly nature of the hotel. In short - The Langham Sydney isn't just a beautiful hotel, it's a place infused with genuine care, luxury, and heart. I can't recommend it highly enough. read more

My husband and I are on day two of celebrating our honeymoon at the Langham Sydney and I just cannot wait until we leave to leave this review! Absolutely everything about our stay has been perfect. From the moment you enter this beautiful hotel, you're struck by how gorgeous the lobby is. Our check-in was quick and easy and the staff here are incredibly warm, kind, and helpful. The breakfast buffet is plentiful and delicious with many amazing vegetarian and vegan options. We were upgraded to a Harborview room with a gorgeous view - the bed is incredibly comfortable and the room is equipped with everything you could need during your stay. We've stayed at Langham properties all across the world and keep returning to them because they truly do feel like a home away from home. The Langham Sydney is no exception. Every single person we've interacted with, has been so kind and helpful and gone out of their way to make our stay memorable and beautiful. I truly look forward to coming back to our room at the end of a long day and I'm so happy that we have a few more days to spend here! I know that we will be back to this beautiful property next time we're in Sydney. read more

See all

Loved the service. Walked on the door and was given a bottle of water. I'm not even staying here. read more

See all

Long, very, very long flights. For much of the world, that is the only way to reach Australia. Whether flying first or coach, the filth of the airplane and it's suffocating air result in a need for a good meal, a comfortable bed and of course, the much needed shower. This is a distant vision of home for a frequent traveler and an absolute necessary to survival of always being "en route" somewhere. During the Sydney visit, Langham was that place. That other home that gives every comfort needed. Langham sits in a very unique position relative to its five star counterparts within the city. Not only is it located in a fairly quiet area, but it feels a lot more exclusive, special and different in almost every way. The exterior is that of a British carriage house and upon walking in, one is greeted with a lobby full of fresh flowers and contemporary artwork that manages to seamlessly blend into the otherwise neo-classical design. The check-in was smooth and efficient, with the hotel giving an option to use all spa facilities while the room was getting prepared. The SPA area is a bit cramped and dated with rusting ceilings and peeling paint in places, but does have a warm shower, which is all that ultimately matters after a long journey. The ladies at checkin where phenomenal. Booking through a special program, I received a solid room upgrade to an Executive Room. The room was nicely appointed and pleasant in its light color tones. The age was showing here again. Stains on the carpet and sofa cushions. The peeling paint in parts of the room. With that said, those items were subtle unpleasant details that likely would not bother most guests. The pillow menu was a phenomenal feature and something I have not seen before. Transitioning to the breakfast, the selections were generally fine, although fairly limited and basic in nature. All that's needed is there, but don't expect any highlights of local cuisine. Generally it's the basic fruit, cereals, smoked salmon, potatoes and omelette. The only highlights that provoked emotions were a few dumplings and the honeycomb. All in all, good breakfast if it is included or attended due to convenience, but not something to brag about or make an effort to visit. Generally the things that one could get at most hotel breakfasts in this category. The Langham did the trick for recovering from the long flight. All the staff from ladies at front desk to gentleman at the concierge went above and beyond. The hotel does need some renovations in Spa and rooms. The breakfast could use some sprucing up, but overall an excellent property and would return without hesitation if the price is right. read more

Currently staying here for holiday in Sydney. I tend to only stay at 5 star hotels just because it's a non negotiable for me when I travel internationally. The Langham is one of the best hotels I've stayed in anywhere in the world. Full stop. Definitely top 3. When looking, it's one of the preferred hotels in Sydney for Amex Platinum members and after looking at the pictures. Reading reviews and calling internationally to gauge service, this was a no brainer. My top choices were the Shangri-la, the Four Seasons, and the Langham, here's why I chose the Langham: 1. Location? My family and I like to stay in hotels that are not too close to the action. We're tourists. But don't want to be tourists. Does that make sense. The Langham is located 1/2 mile from the darling harbor in a residential neighborhood. It's more our speed and perfect for walks in the mornings. 2. Luxury, but Family Friendly? The Langham made it my kid's whole vacation, just upon arrival. First - we arrived at the hotel at 8am after landing at 635am. The front desk person, (who may have been the manager not sure) gave us a resting room, while our room was being prepared. We slept hard! Once our room was ready, we were met with fresh fruit, bottled still and sparking waters and an a robe and slippers set with an activity book courtesy of Bluey, for our 4 yo son!! He was so excited and uses it every night after bath time. 3. World Class restaurant onsite? Kitchens on Kent is insanely good. We love this place! Also the wait staff remembers Matthew's breakfast order and makes it special every time. 4. Spa Services I neeeeed to get a facial and massage every vacation, especially when my husband and son starts to get on my nerves. I just got a facial and Massage by Adot at the Chuan Spa and I feel like jelly. 10/10 highly recommend. All in all, The Langham has just the perfect mix odd service, luxury, and amenities needed for the perfect home away from home. Will definitely be back! We we still have two more nights to go. read more

I like so many things about this hotel, but a lack of attention to detail brings the overall experience down slightly. I chose the Langham for many reasons. Location in a nice but quiet area, proximity to things to do, it's elegant, rather than ostentatious or drab in decor (look at you, Crown Towers and Four Seasons, respectively), and it's willingness to accommodate the few of us left in the world still trying to travel COVID-safe. In those areas, The Langham is a winner. I want to give a special recognition to Jonathan, the concierge. He was exceptionally kind and knowledgeable, and remembered us throughout our stay. Where it stumbles, though, is the detail. On check-in, our room was not ready. No worries there, I get that. But when I'm told to expect a call from the hotel when my room is ready, I expect to receive that call. I never did. Don't ghost me, Langham. When I try to have some coffee from my Nespresso machine in the morning, I shouldn't have to clean out the previous guest's five used pods. When I go to sleep at night, there shouldn't be a gaping hole in the duvet cover exposing the comforter beneath. This and the above coffee pod leftovers are ugly, easily avoided, and show a lack of attention by the housekeeping staff. When there are three guests in a room, there should be three sets of towels. Why else do you ask how many are staying if not to prepare your luxury room to the needs and specifications of the guests? (I know why). I find these admittedly minor things a bit strange since, with less than 100 rooms, The Langham pitches itself a boutique hotel. And boutique, to me, means small, well managed, and details. Other 'boutique' hotels excel in all areas of service (Hotel 41 and the Great Northern Hotel in London, for example), but the Langham needs a bit more effort to get to this standard. Still, I'm in no rush to look for somewhere else to stay on my next trip to Sydney. I'm comfortable here. It feels like home, and that's hard to do. read more

The Langham Sydney - The last guests spent espresso pods. - Hotels Near Me - Sydney, NSW

I am a big fan of the British hotel, and their teas, scones and precise decor, but most of all, their beautiful basement pools! Give me a basement pool any day. Let's face it: a British basement pool works almost anywhere. A basement pool is perfect with London's cold rain and grey skies, and it works just as well in sweltering Sydney in summer, where its almost too hot to be outside in the sun by 10 am given the tropical heat. It works well late at night with a bathrobe and glass of wine, and early in the morning before anyone else has even stepped foot into the water and you are the first to arrive. The Langham basement has a lovely pool with Ionic columns holding up a roof, and a ceiling covered with a constellation of sparkling stars. The water is perfectly warm. It is hard to resist. It's attached to the Chuan Day Spa, which takes up the second floor (private elevator ride up one level from the pool) for facials, massages and other services. We found it quite pricey and service levels mixed: while the massage I had was expert and relaxing, my partner's claimed his was disappointingly amateurish. The hotel decor is glamorous, with whites and golds and lots of luxe. Its a glamorous feeling hotel, down to the Alice in Wonderland afternoon tea, or the perfect flat whites served on Wedgwood china in the lobby. The breakfast buffet is memorable, especially the local farmhouse cheeses paired with fresh, lush honeycomb. read more

The Langham Sydney - Tiny but perfect flat white served on Wedgwood China. Fancy. - Hotels Near Me - Sydney, NSW

Drop in for a drink at the observatory bar which is a beautifully designed, upscale bar with matching cocktails. They, among other bars in Sydney , are known for their gin cocktails. They even have a zodiac themed cocktail menu. The presentation of drinks is stunning and many of the drinks are served using dry ice for smoke. Incredible little spot, highly recommended if you are in the area of the Sydney opera house. Beautiful restaurants and bars in the area as well to see along the way either before or after a stop here. Don't miss this place ! read more

The Langham Sydney - Stardust drink in front, lavender based gin drink. Dirty martini in the back. Both excellent ! - Hotels Near Me - Sydney, NSW

See all

This spot is cool enough for a chill visit. We had our 2 kids with us on a trip from the states. We had an Airbnb lined up a few days after we got in to town and needed a place to stay before that. We got off our flight, got a rental car and drove directly out of the airport. I have to say I'm really glad we stayed here for so many reasons. We felt so welcomed, after flying for so long it was a great feeling to come I'm to this place. The staff was warm and helpful We had a second floor room with a harbor view. The bathroom had lots of space, a very nice shower and was well lit. The lobby area was great as well, lots of open space to hang about. Espresso machine in the room was nice, I needed one after being on a 15 flight. The pool and spa we're awesome. read more

See all

Just had to drop a quick note. Out of the 3 hotels we stayed at while in Sydney, including the Ovolo and Hyatt, this was hands down our favorite. With similar price points, the service and room excelled by far. The king size bed was huge and super comfortable. They even have a pillow menu to swap out pillows based on your preference :) Room itself was very spacious, including USB plugs, which were super helpful. They had an international plug converter, Nespresso machine, and takeaway mugs to use during the stay...just thoughtful touches. Bathroom with two sinks along with a shower and tub...plenty of space and commodities. There's a buffet and bar on the main floor. Small gym and indoor pool with jacuzzi on the lowest level. Very happy with our stay here and will be looking for Langhams in the future! read more

My established home in Sydney. I love staying here. Not as large (thank god) as some of the other tier 1 hotels, not as touristy, not dated like some of the others and in its own little spot down a nice side street moments from the rocks, CBD and Opera House. And like most Langham properties, it has a great service ethic, a fantastic bar with great cocktails and a bed you could die in. See you soon Langham Sydney. read more

The Langham Sydney - Great bar. Great Negroni. - Hotels Near Me - Sydney, NSW

I have had the pleasure of not just visiting this hotel on several occassions, but of having stayed there and of having enjoyed the magnificent spa. The hotel has a slight air of detachment from the incessant bustle of the city, which adds to its charm. Yesterday, we spent several hours in the lounge partaking of high tea in the pastel hued Palm Court; with its beautifully appointed room and tasteful Christmas decorations, it was a lovely place to wind down the year. The service we received from our young waiter, Sean Anderson, was exemplary as was his attention to detail and his quick wit. Having said that, as someone who travels the world, the food was sub-par. The attempts to create something resembling basic scones, landing like dead weights in our stomaches. The cakes, carefully constructed mini Christmas trees, were sickly sweet, the attempt to create holistic confections, dry and tasteless, the sandwiches lacked any finesse or substance and were barely a cut above, basic deli food, the mini chicken and leak pies were as uninspiring as chewing on wood. Whilst, the over-all aesthetic was pleasing and presentably plated, the food was disgraceful for an establishment of this calibre. Although the cuisine here falls far below standards of acceptability, the prices are up there, with the very best in the world . Were it not for the tranquil surrounds and the impeccable service of our gracious young waiter Sean Anderson, this could well be considered a subversive attempt to destroy the time held tradition of high tea. read more

See all

Our whole family loved staying at this Hotel! The staff and service was exceptional! This was our 1st time to Australia, so my wife and I had a lot of questions about what to do and where to eat. Gary Lee the concierge there was very helpful. He answered all the questions my wife and I had, plus he was able to find a bottle of whiskey I was searching for. My son also really liked one of the front service women. Whenever he seen her, he got really shy and hid behind my wife and I. It was the small things that made everything perfect! We switched to a new hotel because we were meeting up with friends here, and we contemplated about canceling our 2nd hotel and reserving the Langham again! Our new hotel just doesn't compare to the quality of service at the Langham! We will definitely will be back!!! read more

See all

In short: if you're paying $800+ per night, you should get good service and I've never had worst service than this at any price point. The service is awful. We stayed here in August and after a day exploring Sydney, when we returned to the room, the carpet was soaked. It smelled awful and my shoes in the closet were wet. It's ok, things happen, but when we called the front desk, they sent someone up who offered to bring towels to "help soak up the water". Only after we said that was unacceptable, they checked to see if they could move us and eventually they did. No apology from anyone. Also, the small fridge was broken in the new room. The brunch is fine, but the service was terrible every single morning. We ordered coffee and it literally never came each morning we were there. It became our joke each morning. Avoid this place if you can. read more

The Langham Sydney - Bedroom before it flooded - Hotels Near Me - Sydney, NSW

The sort-ve newish recently refurbished Langham Sydney had a facelift about a year ago & i've been keen to check out the very New-Yorkish, chic redesign of the outdated & shabby Langham of yesteryear. Perfect occasion came along when i saw a Travelzoo voucher for high tea in Palm Court. Booked it for my cousin's bday like the fine ladies we are, enjoyed a plethora of teas on offering which is pretty standard at most high tea venues but their niche is its "The Wedgewood Langham High Tea"... la-di-da! The service matched the experience as we were ushered in like fine ladies in waiting, treated to our plus leather bucket seats, complete with lap napkin placing. The usual 3 tier high tea platters with what felt like an Alice in Wonderland themed sweet offering, from fizzy lemonade macarons, thin layers of sweet, sour & creamed black forest cake, a dessert that had magic dust that crackled in the back of your throat, something peanut butter, something banana... spoke to my tastebuds perfectly! The savoury tier consisted of chicken & leek pie, bite sized fancy brioche cheeseburgers, smoked salmon roulade & crab in black sesame wafer cones. Then perfectly baked scones with the creamiest of creams & a little sweet & sour raspberry jam. Its a beautiful hotel, the toilet is located underground & required to take a lift to the lower spa level to access, not such a bad thing when you go & see the beautiful pool connected to the spa. I think i need to come back & really indulge with both a high tea & spa treatment next time! read more

See all

Sorry, I really like Langham but this time was a nightmare. 1) Water shut off while i was washing my hair. 2) Found cockroach in the room. First, they offered free Tea or Coffee for the inconveniences. Later after they realized I like to leave reviews, the manager spoke to me and told me he would try to make it up. However since it is our last day, there wasn't anything he could do. He did tell me that he would see if he could arrange somethig with the Langham in Pasadena. I haven't heard back for couple weeks. But even so, I don't think the hotel handle the situation in a nice manner. read more

I've stayed at this beautiful hotel on a number of occasions and it's by far my favourite in Sydney. Unassuming from the outside, it's a step back to a genteel time. The rooms are spacious and decorated with fine, floral fabrics. The bathrooms are grand marble affairs and even my husband who is 6ft 4 can luxuriate in the monstrous baths. The hotel pool and spa are superb and worthy of an entirely separate review. What I love most about this hotel though is the exceptional service. One time we stayed here for our anniversary. Within minutes of check-in, as we marvelled (yet again) at the sheer magnificence of the rooms, the Duty Manager hand delivered a tray of Petit Fours and a handwritten card to congratulate us. Seriously classy. In-room breakfasts are wonderful and abundant. The scrambled eggs a creamy delight served with heavy cutlery on starched white linen. Food through room service is good (though not exceptional) but everything about the experience of this hotel more than makes up for it. It is grand but not at all flashy. Beautifully understated and a must if you enjoy the finer things in life. read more

The Langham Sydney - Hotels Near Me - Sydney, NSW

See all

My wife booked us a spa day here for our first anniversary and we loved every minute of it. The couples massage was amazing, all of the spa staff were incredibly friendly and welcoming. The spa itself was very clean, relaxing and peaceful. After our massage we were treated to some champagne and macaroons and given some vouchers for cocktails and an appetiser in the Observatory Bar upstairs. The bar was very light and airy, the staff were friendly and knowledgeable about the history of the area as well as the food and drink. We both had a stargazer cocktail which was very refreshing. We would definitely recommend the spa and observatory bar at the Langham. Maybe next time we will stay the night read more

The Langham Sydney - Hotels Near Me - Sydney, NSW

Tickled "pink" at the Langham... Extraordinary customer service by all the staff at the Langham Sydney. Every person we encountered - front desk, concierge, breakfast wait staff, spa staff, and even housekeeping employees passing by in the hallway were incredibly friendly, professional, attentive, and took wonderful care of us. For instance, at their amazing breakfast this morning a wait staff member, who wasn't even our waitstaff, was passing by the table and noticed that I had used my knife for French toast and it was covered in syrup. Without asking she brought me an additional knife to make sure I didn't contaminate my egg dish with the one that was covered in syrup. Incredibly attentive. The reception staff was out of this world accommodating and thoughtful. I could go on for days, but I will just end by saying I am thoroughly impressed with every aspect of the Langham Sydney, especially their staff, and wonderful breakfast. Again, I can't stop raving about how wonderfully attentive every staff member was. Truly exceptional. Oh, and by the way...their swimming pool and spa area is truly impressive. Pictures don't do it justice. And I am totally obsessed with their candy buffet by the reception desk. I want to move in and live here! :-). read more

See all

One of my favorite hotels. From the minute you walk in the front doors the Langham feels special. The staff are very friendly and helpful, we stayed for a couple of nights and everything was beautiful. The rooms, the pool and spa, the foyer and the entrance of the hotel. We never had a meal here unfortunately as we had other restaurants to experience. read more

See all

Great hotel with spacious rooms and good service. I would go to their dining room for breakfast every morning, and after a few days the staff remembered my tea (I got the same every morning). Small details, such as being able to control the lights from the bed are done right as well. read more

My family ( myself, wife, 5 yr, 3yr, 6mnth children) arrived in Sydney for our 3 week vacation from the States. Our first introduction to Australia was The Langham. Our taxi driver was a little confused and didn't seem to know what The Langham was. After giving him the address he found it without issue. I came to find out that The Langham used to be called a different name and was previously listed in "The Leading Hotels of the World". We were warmly welcomed and sat down for a wonderful buffet breakfast with some of the most kind and generous service I have ever received. First impressions are very important and we were very impressed. Every interaction we had with staff at the Langham over our 4 day stay was just stellar and wonderful. Our every need was attended to with a smile. This is a wonderful hotel. The rooms are nicely designed with smart and warm design. We found no faults with the rooms and loved our stay. The breakfast buffet is very good yet simple. You can order terrific breakfast dishes off the menu. Meals in the bar are very good and the bar service is stellar as well. The entire establishment is very upscale and "rich" feeling. The indoor basement pool is outstanding. It has the feeling of a roman bathhouse with a ceiling painted dark as night with twinkling star-lights embedded into the ceiling....my kids loved it. Location- The Langham is a bit of a walk from anything noteworthy but is centrally located between places a tourist would want to go. We had no issues walking, it's good for you, but everywhere we walked was at least 10 minutes away. You can easily walk to the following locations from the Langham.... -The Rocks -Downtown -The harbour bridge -Sydney opera house We would most certainly stay at The Langham again, anytime! read more

I'm going to lay it all out from the get go - I ended up here after buying a secret deal from lastminute.com.au. I have considered staying here a number of times before because it's dog friendly and by all accounts, a stunning hotel. Check in was as expected at a 5 star hotel. The pleasant but overwhelming smell of lilies and orchids as you walk through the foyer can be a little full on in the morning but if you like it, a range of similarly scented products can be purchased for exuberant prices from Reception. The room I stayed in (304) was clean, well maintained and filled with antique furniture blended seamlessly with the mod cons you'd expect in a room like this. The water views are breathtaking, as with any water view in Sydney. I would've spent more time with my balcony doors open and the breeze blowing the sheer curtains like in a Bonnier Tyler music video but the noise from the docklands below overpowered the classical music blaring from my TV. 21st century problems, I know. I ate the same breakfast each morning from the buffet. I'm not a fan of cooked breakfasts so I opted for cereal, toast and fruit with English Breakfast tea. The tea is divine, the breakfast is good quality and there was plenty of animal free products for me to eat. My breakfast was charged as follows: Day 1 - $25, Day 2 - $16, Day 3 - $18. They fixed the discrepancy on checkout and charged me $16 for each breakfast. I bought 24 hours of wifi but only used it for 30 minutes because it kept cutting out and was super duper slow. My 3G connection from Telstra was way faster and more convenient. I would definitely stay here again. I liked it, it's a bit exclusive and there's little added value things like an umbrella in my wardrobe (handy because it was raining). read more

The Good: :: the service. it is absolutely incredible. i feel i'm not doing it enough justice but they will do whatever it takes to make sure your stay is as perfect as they can make it for you. :: in a quiet part of Sydney, which is great for getting a full night's rest :: the hotel itself is very small, simple, and classy :: the indoor pool is beautiful...starry sky overhead makes you feel like you're night swimming :: onsite gym. even though it's small, it's got everything that is really what you need: treadmill, elliptical, free weights, and more :: the restaurant dining options are absolutely delicious (albeit expensive) :: great drinks made by the bartenders :: location is great...it's in the quiet part of The Rocks so you can get to all kinds of things within a 20-minute walk, whether it's The Rocks or the Circular Quay or the CBD or Surry Hills. :: room service is always on-point. plus they give you a small bouquet of flowers with your delivery! :: rooms are clean, spacious, and gorgeously lit. the lighting is awesome and makes the room feel very warm, like a cozy apartment. plus you can control the lighting from either side of the bed! :: beds are so so comfortable. love the bedding, the pillows, and more. NOTE: they have a pillow menu in the hotel guidebook, so make sure you look at that and pick the pillows you like based on how you like to sleep! :: great amenities like toothbrush and toothpaste, comb, talcum powder, q-tips, cotton balls, shaving kit, and more :: concierge services are top-of-the-line. they are so friendly, attentive, and helpful. they never make you feel like you are troubling them or bothering them :: checkin is terrific...they always have things ready for you to sign when you checkin. saves a lot of time and expedites you getting to your room as soon as possible! :: wifi is free. they upgraded it recently so it's less flaky, FYI! :: free bottled water every day The Bad: :: no outdoor pool :: no outdoor patio dining The Ugly: :: none Would I go back? Believe it! When I'm back there for work, I intend on making it my home away from home again. This place is IN. read more

Newly renovated Langham Sydney, still got a few Reno here and there but lovely deco! Loved the Alice in the wonderland theme & nice breakfast. read more

See all

Wonderful hotel! 20 min walk to the Opera house. The Observatory is right across with a short walk. The Breakfast Buffet $$$$ is amazing and well worth it. Beautiful rooms. Not much of a view from out Balcony room but worth it. Defiantly the place I will come back to!! read more

Firstly, the location is excellent: close enough to be an easy walk from many of Sydney's more interesting attractions and landmarks but just far enough to be quiet enough for a decent night of sleep. The dining is good, with a reasonably diverse buffet of tasty breakfast foods. Their made-to-order items were delicious, as were the cappuccinos. Their swimming pool and spa area is just beautiful, impeccably clean, and well maintained. However, their staff are the true gems of the hotel. Without exception, every single person with whom we had contact exemplified superb service. Except that 'superb' somehow is inadequate. Kind, generous, helpful, informative, receptive, funny, professional without being stuffy... I could go on, but superlatives are insufficient. Other hotels should take note; this is the level of professionalism and hospitality to which all other hotels should aspire and very few actually achieve. Bravo, Langham Sydney, Bravo. It's been a true pleasure. read more

Extraordinary service. The staff at The Langham Sydney set the standard for five-star hotels. The hotel is a beautiful boutique hotel, large enough to have everything you want and small enough for a truly personal experience. The pool is excellent, breakfast outstanding, high tea very enjoyable, and the rooms are large and of the quality you would expect in a top notch hotel. Of particular note is the buffet breakfast. We booked through American Express Platinum Travel and the breakfast, including eggs to order, was included. There was a daily selection of fresh fruits and juices, incredible breads, and a variety of offerings to meet the requirements of all guests. While the facilities and dining were excellent, what differentiates The Langham Sydney from other elite hotels is the service. Every member of the staff acts as a concierge - we mentioned to a dining room team member that our next stop was Melbourne. The following day she gave us three hand-written pages of her favorite Melbourne restaurants and sights! Also, the front desk far exceeded expectations by engaging with us frequently, making our stay pleasant and enjoyable. The concierge staff is extraordinary. Prior to our arrival they helped with tour recommendations and booked airport car service at a price less than the quotes we received directly from various services. As expected, during our stay they were invaluable with restaurant reservations, sightseeing recommendations, and directions. But they were exceptional at personalizing our stay by getting to know us and tailoring suggestions to make our stay in Sydney memorable. Simply put, when choosing a hotel in Sydney there is The Langham and then all the others. read more

Spent a blissful few hours today at The Langham Day Spa. Highly recommend the aromatherapy 90 min massage. Beautiful surrounds and an expert therapist made for a wonderful pampering session. My adorable husband surprises me with a gift certificate here almost every year (when it was The Observatory Hotel) and once again I have thoroughly enjoyed my experience. It is a splurge for a massage, however the products used, the professional staff and the environment makes for a worthwhile experience. read more

Just came back from The Langham which is a beautiful hotel in town. I am giving 5 stars to the concierge Pierre who went out of his way to find my daughter and I great restaurants and tips. the breakfast is delicious . I only have 3 complaints about the hotel. 1. During breakfast 2 days in a row the waitress forgot to get me my coffee and the place wasn't crowded. 2. I find it perplexing that a 4 star hotel would not have a concierge or his asst. open the taxi door when they see you pull up OR open the front door to the hotel. Many times the concierge (who was great Pierre) had an asst by the door and he never opened the front door or my taxi door. 3. on the one occasion that my taxi door was opened it was from an asian woman and i thanked her so much and was surprised! THEN she told me that i left my HOTEL umbrella in my closet in my room after having used it outside!!! this was very rude. It was pouring out earlier -- i used the umbrella -- the conierge had said do not worry abaout the umbrella if u leave it somewhere... i ran out of the cab into my room earlier in the day and brought the umbrella upstairs and put it in the closet as it kept falling down in the hall and it was wet. i got a new one when i went downstarirs and then at the end of the day she made that comment. did she think i was going to steal it? if i was going to steal it would i leave it in their closet? !!! it is too large to put in a suitcase.. very rude of her. and did she go into my closet???????? or the maid did and told her? the next day there was another umbrella hanging in my closet. weird 4. last day of the trip i was waiting for my taxi to show up. it was 10 minutes late and i was quite nervous. the concierge said dont worry. i was talking to the concierge for 10 minutes. finally they told us our taxi was outside, up the block, i didnt understand why the taxi waited so long without telling the langham.. found out from the concierge that his asst didnt want to interrupt our conversation. (with me and the concierge) really? OTHER THAN THIS i found this hotel to be perfect in every other way. oh it was hard to figure out how to turn on the lights with all the fancy switches hah read more

We booked the "Happy Ever After Suite" for our honeymoon suite for the night after our wedding. It was a beautiful luxurious room with a congratulations message in chocolate along with chocolate covered strawberries. The view was of some sort of industry activity which was a bit disappointing. Service was excellent and it felt like you were in a special place. We met a couple friends for breakfast and then our parents for afternoon tea, which were both excellent. read more

Fabulous boutique hotel with high end rooms and excellent service. Stayed at the one in Melbourne, which was considerably larger but wonderful as well. Rooms were not as elegant as the Langham in Sydney, however. read more

It is a shame that my bad experience with the Langham is even before I have set foot inside the hotel and restaurant. I attempted to book a table for 2 for a Friday night at the restaurant and the 1st question I get asked is if it is under some voucher. Why should it matter if it is under a voucher or not? If The restaurant have accepted to participate in such offering then they should be providing the same level of customer service regardless. But obviously it does matter because when I tried to book for May using my Lime & Tonic voucher, I was told that Fridays, Saturdays and Sundays are fully booked for May. So I attempted to ring and book for a Friday in June. I was straight away told there was nothing for Fridays! I then said I was just told it was only full for May by Angela. She then hesitated and then placed me on hold and after a couple of minutes came back and said no nothing for Fridays, Saturdays and Sundays for June and we close the restaurant from 18th June for renovations! Well it is all very suspicious to me! If they don't want to honour customers with prepaid vouchers and are planing restrictions then they should state that! Anyways, Kent St Kitchen, you've managed to definitely send your customers away! I wonder how your Executive Chef feels about your attitude to this! I definitely won't be dining there and will not encourage anyone to dine at the Langham! read more

The staff was excellent. Our room was ready for a slightly early check-in, our bags were brought up straightaway and the front desk and concierge staff were always friendly and helpful. Our room was 104, just two rooms off the elevator and the lobby, which was open up to the first floor. My expectation was it was going to be noisy, but for the four nights we were there it was quiet. The view from the room looked out onto the harbor bridge, which was great, but just outside the back of the hotel are some rundown apartments which appeared to be vacant. They don't obstruct the view but are definitely in view. I would ask for a higher floor and a room away from the elevator, just to be sure about the noise. The hotel's location is fantastic, just a short fifteen to twenty minute walk to Circular Quay, shopping and restaurants. The gym is small. If there's anybody else there you'll be a little cramped. The spa hostess said the gym was rarely used but when I went down there were two older men both flopped out on the floor doing yoga and stretching which made the little room very uncomfortable. We had massage treatments. My girlfriend lover her hot stone massage. My deep tissue massage was less than average. I explained exactly what I wanted done, after which the therapist did whatever she felt like doing. Probably the biggest complaint I would have about the hotel is the bar prices. For two drinks, one a double and one a rose' sparkler the charge was $73 Australian, close to $60 US. Ridiculous. read more