I am aware this is rated as a five star hotel, but I would likely choose another place to stay if I were to revisit Sydney. Pros: -Great location in the heart of Sydney -Comfy beds and adjustable TV -Nice bathtub and shower duo -Gym and pool facilities Cons: -Takes two elevators to get to your room (and we were not told about this despite a slow and lengthy check-in process) -Slow service for towels/water request (we made a request at 5pm and received the items at 7:15 am the next morning) -Subpar food at the in-house restaurant Do with this what you will. read more

I spent a whole week at Swiss Otel. I love the high tea must do it again! Whilst I was there during my stay I ordered room service for six consecutive nights. it was my mini vacay in town. read more

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High Tea is served up daily from 2-4pm at the Swissotel in the city, and as a big high tea fan let me tell you, this is the best value ever - genius idea making it a buffet! For $55 a head to can choose as much as you like from a tower of cakes, cupcakes and pastries, stick your head into the chocolate fountain (or just delicately place skewers of fruit under it like you're supposed to), and help yourself to the fine array of tea and, of course, scones they have on offer. Savoury-wise there's not a lot to choose from and nothing vegetarian so I tucked into some lovely smoked salmon de-crusted sandwiches while I sipped on tea & bubbly and shoved in as many sweet treats as my face would allow. read more

Swissotel Sydney - Hotels Near Me - Sydney, NSW

The high tea at Swissotel is very fancy and grand, but I felt like, at the end, I paid more for the atmosphere of having a high tea, rather than the actual food itself. A piano in the background, crisp service and beautiful, elegant surroundings for sure! Topped off by a chocolate fountain, I was enamoured at sight! But when it came to the food, I would say I enjoyed parts of it, as opposed to was blown away by it! The desserts were fancy, and beautiful decorated. Majority of the cakes were very tasty, the crumb perfect, but others were too spongey, and one I couldn't even break off a piece from! As for the savoury, the mini sliders were all delicious, and very cute, and the cocktail samosas were a delicious, innovative touch! However, the mini sandwiches had a tendency to the dry side, and at times, the high tea buffet had run completely out of food! Overall, after a few improvements, this high tea would be MORE than worth going to! read more

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As a birthday surprise my husband brought me here for high tea but not in the form of buffet. The area you sit in is off to the side of the bar and offers great views of the surrounding buildings (huge glass mirrors) for the Sydney first timers. Service I hate to say, was a little stark. We were hoping our waitress would explain the properties of some teas we were unclear about, however she didn't know and suggested we'd have to find out. I do hope that the SwissHotel can tweak that training. We would have loved to hear what was in the Russian brew! The cakes and petite sandwiches arrive on a three tier cake stand perfect for photo ops! Unfortunately no veggie options. (Please do this as an option!) but my husband enjoyed the chicken, beef and prawn finger foods. The miniature desserts were really really really yummy and we gobbled them up along with the scones and creme. Along with our tea we were offered a"mock tail"or coffee which was a blended Berrie mixture and club soda...very refreshing. As an added bonus they keep topping up the food and drink until your belly is content. Ours were going to be massaged in an hour from the so we kept it lite. I think high tea here is perfect for a Fun date idea, a girls night out , little girls birthday, baby shower or just a good tea get together! read more

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Three stars and I'm being generous. The hotel itself is very nice- but not what you would call luxurious. Spa is great and always has been. BUT service is terrible. Reception staff are robotic and have no idea how to solve anything without asking someone a manager. Bar staff don't know any drinks that are not on menu, and I'm sorry, at a 5 star hotel bar, that is not negotiable. Used to love it here, but this is way off par with similar hotels. Ordinary+ read more

The high tea was excellent, the food was fresh and delicious I would highly recommend it if you are a hight tea lover. Staff were friendly and helpful. But.....the phone receptionist was very rude and unhelpful and when you call and they put you through to whoever you need to speak to to make a booking they never answer the phone. I tried calling 3 times and the phone just rang out. read more

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The Swissotel was a very good place to stay in Sydney. To keep it simple: - The rooms were pretty nicely sized and clean - Everyone working there were very nice - If you're interested in staying in a place in the heart of the city, near Hyde Park, this location can't be beat - The price is pretty reasonable, in perspective - Even though it's in the middle of a busy area, you can get a taxi pretty reasonably. Those are the most important things about a hotel: It's clean, people are nice and it's reasonably priced. But, there are also some things you should know: - They say they have a concierge at the front door with the doormen and doorwomen, but sometimes they don't The doorpeople try to give you good advice and sometimes they are wrong--like about a certain restaurant or how long it takes to get to Featherdale. (It's much, much easier than a few of them will claim.) I felt like their restaurant recommendations were a bit off. - You have to take two sets of elevators to get to your room. This isn't a huge deal, but sometimes it's a pain when you're tired or off-kilter ;) - I asked for an early check in, and definitely didn't get any help there. They texted me very late after claiming they'd try to get me in much earlier All of these little things said, this was a solid place to stay. read more

The Swissotel Sydney has recently had a facelift, and we were invited in for a sneak peak at their brand new look. The somewhat hidden luxury Sydney hotel, has undergone a refurbishment, with the lobby bar, restaurant, conference areas and the executive lounge undertaking a complete transformation. Enter from Market Street (opposite the State Theatre), take the lifts up to level 8, and step out into a whole new world, barely recognisable from its former self. The lobby is centered around the new look lobby bar (Crossroads Bar), which is cleverly concealed behind curved dark wood panels, featuring red lamps, with hints of purples, oranges and blues and providing secluded seating areas for customers. The perfect bar to relax for afterwork drinks, or a pre-dinner cocktail (we love their 'Swiss in the City' cocktail), or perhaps you might like to visit for their famous Afternoon Tea Buffet on weekends. Swiss chocolate fountain anyone? The renovated JPB Restaurant features dark wood, clean smooth lines and contemporary decor. With a brand new chef due to start in the coming weeks, stay tuned for their Modern Australian menu. We think JPB restaurant is a great option for a corporate lunch or dinner or a pre-theatre meal. With such a convenient city location, why not forgo the taxi, and book a night away from home? We suggest making the most of their new Executive Lounge. With features to love such as complimentary breakfast and evening drinks and canapes, you can't go wrong. On, and by the way, the rooms are huge, compared to some others around town. So, why not check out the new look Swissotel for yourself? read more

I really enjoyed our two night stay here. Every staff member was friendly and helpful. The rooms are nicely updated and had USB outlets next to the bed. Our room was clean and the bed was very comfortable. There were complimentary small bottled waters which we could easily carry with us while we were out and about for the day. The shower and tub were separate from each other and by the tub was a large window to the city, the situation screamed "use me"! So I did and it felt so nice to soak in the tub. The best part of this hotel is the location. I'm so happy with the location here for shopping and sightseeing. We were next to Westfield and other shops which was great for shopping (Chanel and Louis Vuitton have multiple stores within walking distance to each other) and food. The Westfield mall has two food courts with very fresh and good food (unlike in the US where you are usually limited to fast food options). Also the hotel is in the center of everything so it's a easy walk (1mile) to the opera house in one direction and Chinatown and Paddy's Market in the other. Or if you want to take the train instead, there are stations about two short blocks away! We were able to take the train from the airport to get to the hotel (got off at St. James). It took about 30 minutes. And from the station, it was a quick walk on Market to the hotel. The hotel entrance is on Market and is fairly small entrance since it really is situated inside of Westfield between other shops, but there's a doorman there and a small Swissotel sign. You can ask the concierge desk to print you the train schedule if you need to take the train back to the airport and want to confirm time/trains etc. The only thing I would change is opting out of the breakfast buffet next time, not that it was bad, but there were so many food options nearby to try that it would've been fine to eat breakfast outside instead of the hotel. The breakfast buffet is definitely very gourmet though and had everything! Small pastries, fruits, DIY sandwiches, toast, jam, rooftop honey, yogurts, all sorts of cereals, custom made omelettes, sausages, eggs, hash browns, potato, grilled tomatoes, beans, miso soup, steamed pork bun, porridge, pancakes, waffles, juice, DIY smoothies! read more

My best friend took me here for a girls weekend spa date for my birthday. The room we were assigned looked right onto Pitt St Mall and the tower with views of St Andrews Cathedral in the distance. The beds were comfy and the room clean and neat. The only issue we had was with the room service as we tried to have breakfast in bed, but we got the wrong breakfast and they didn't bring enough sauces even though we requested more. And by the time they did bring the extra sauce we'd finished our breakfast anyway. Next time maybe we'll just go the continental breakfast to save the trouble! Otherwise you can hook up your phone to their free wifi and use the screen cast option to view your netflix on their tv with their free wifi!! How cool is that? At least I found it cool. Nice smelling bathroom products were also a bonus. read more

Swissotel was EVERYTHING that was fabulous about the many things dripping in perfection while in Sydney. First of all, location location location. This beautiful hotel is close to everything. We were walking distance from restaurants, The Rocks, Sydney Opera House, shopping, and so much more! The people who work here are wonderful and so kind and quick to help. They're very affordable breakfast buffet is bomb! So much delicious goodness and those omelettes made fresh to order were fantastic. The spa was great and our hot stone massages were also amazing. Wish the pool was warmer so we could enjoy it during the winter, but truly just a wonderful experience all around and we would love to make it back one day. All the way from Georgia, sending all our love and praise! read more

Great location! Great service! Rooms could have been more practical for family of 2 adults and 2 children (Premier Twin). Great pool! Our new go to location when staying in the big smoke! read more

The Swissotel is the ultimate for short-term visitors to Sydney and business people. Executive rooms have access to the Executive level with a range of snacks and beverages available 24 hours a day. Unlimited food and drinks is a major highlight when securing a room on one of their executive levels. Take a dip in the rooftop pool or walk across the road to many of Sydney's excellent restaurants and bars. The pool is heated, with saunas and steam rooms readily awaiting you to derobe! Or simply book in a massage or facial at their in-house treatment rooms, Amrita Spa. Myer is directly opposite the Swissotel, perfect for those shopaholics! If you're still bursting with energy, get fit in their fitness studio. Head to their website and check out their promotional packages running. If you're staying at the Swissotel for business, make sure to visit the Business Centre. The concierge is friendly and willing to assist with your requests or enquiries. read more

Just fine. Wouldn't recommend it to anyone though (note: can't speak to the food options or the spa) Good location, rooms/lobby weren't especially nice and the staff members, while very helpful and nice, weren't very capable of handling simple things like directing people's calls to our rooms or dealing with adjoining rooms (might have been a language barrier). Also no wifi in room, and not free wifi in public areas read more

Best in class service with the most friendly staff members! They treat everyone as ViP. Great looking rooms and they have a pool, spa and sauna! Can use the changing rooms if not able to check in early which is most of the time. Only improvements would be a better shower head, one lift instead of two to get to rooms (this wont be able to happen though) and hotter jacuzzi. Highly recommend this hotel to anyone who can afford it! Excellent location in the heart of city center. read more

I was here for a conference over 2 days - you're almost guaranteed a hospitality conference will be held at a pretty awesome ole and this was no exception. The downstairs lobby's is small and could be confusing had it not been for the welcoming Conceirge who directed me to the main lobby. Staff were all helpful and polite and the conference facilities are beautifully decorated. From what I could tell, the projectors and screens were retractable and the sound was great (no mic feedback). There were conference staff in the room throughout the conference which was super handy if you needed a water refill. The food served was delicious and substantial. Healthy options were available and to be frank, none of it was overly unhealthy. If we come to Sydney to stay, I'd definitely consider this place to try out the accommodation. read more

The hospitality at Swissotel was the difference between 3 stars and 4. From the fact that I was able to check in at noon (major score when considering jet lag from a transcontinental flight), to the concierge who was patient and friendly when giving directions, to the toiletries that were supplied when I discovered mine were left across the pond, I couldn't have asked for better. Seriously friendly and helpful (though not particularly speedy) service. Given my extreme jet lag, I also opted for room service twice, once for breakfast and once for dinner. I appreciated the vitality menu as I was feeling starved for healthy choices (and fresh veggies) and found that everything I had was made well, heartily portioned and served with a smile (I had porridge and bacon for breakfast (side note-am loving that oatmeal in Oz is served with Granny Smith apple compote) and a chicken breast, brocolini and masher for dinner). I also loved that all my requests were honored (i.e. Single chicken breast versus a larger serving, 1 scoop of sorbet instead of 3 and mashed potatoes instead of brown rice). Lastly, the location of Swissotel couldn't be better. It's within easy distance to the Royal Botanic Gardens, the Opera House, Circular Quay/Ferries and The Rocks. At times the location felt uber urban with the bustle of shoppers omnipresent, but given that Sydney is a rather large city, I'd suppose this is more of an observation than a complaint. Overall, I'd highly recommend the Swissotel. The reason I didn't opt for a 5 is because the rooms themselves (or at least mine) are pretty blah. Nothing to spectacular or with any of the touches in decor one might hope for in a 5 star hotel. That said, I didn't take in high tea or the spa, all of which seem to be highly reviewed by other Yelpers. read more

When I was due to visit Sydney for work a few weeks back and faced the dreaded prospect of a dingy hotel room at the behest of my frugal boss, I soon sprung into evasive action and found a Secret Deal on a last minute website. Imagine my unbridled joy - and, don't judge me, considerable schadenfreude - when said awesome deal happened to be for a stay at the luxury Swissotel in the city's epicentre. Fortuitously located right next door to Myer and a few minutes from both Darling Harbour and, erm, Sydney's inexplicable monorail, the Swissotel Sydney is a surprisingly relaxed affair for such an upscale hotel and although the rooms aren't the most beautiful I've ever seen they're comfortable and clean. Facilities include a rooftop pool - although I worked so hard I didn't get to grace it - along with wireless internet, quite a cool bar and restaurant and very well stocked minibars. I gather rooms are usually around $300-$400 a night although I bagged one for two for $160 on a Friday and $200 a Saturday and could not have been happier. Life's too short for crappy hotels so if your boss is tight, your destination is Sydney and you're at a bit of an accommodation loss, check out the deals at the Swissotel. read more

Had a great stay while in Sydney. The rooms are very clean and comfortable. Each room has a Nespresso bar with various capsules to choose from. If you need more Nespresso capsules, just dial the Swiss Service and they will rush more to your room. The breakfast in the executive lounge was very good as well. They serve up all the components for a traditional Australian Brekkie. I highly recommend you give Swissotel a shot while staying in Sydney. read more

We booked a Premier king room for 2 nights and we were overjoyed to find out that we had been upgraded to an Executive suite. The accommodation was really lovely, the bed was very comfortable with gorgeous linen, the bathroom had a separate bath and shower, plus a separate toilet. The lounge area had a sofa bed, a dining table with 6 chairs and a large writing desk. There was a TV in the Lou Gehrig and the bedroom. The mini bar was stocked with handy but pricey items, but we were given complimentary water and good quality tea and Nespresso coffe pods and coffee machine. We had 2 very large windows looking at the Centrepoint Tower, which was a lovely view. The staff were efficient, unobtrusive but very helpful. We had stayed at this hotel before which is why we returned here. The location is unbeatable. A short 5 minute walk from Hyde Park or Darling Harbour and only 15 minutes from Circular Quay. Entry is via a small doorway opposite the State Theatre on Market St, and after a short ride up an elevator to the 8th floor, you enter the reception, bar and restaurant area of the hotel. We would not hesitate to recommend this hotel and will stay here again next time we are in Sydney. read more

The room i stayed at had a pretty nice city view. While my check in was somewhat delayed by the late checkouts and a few equipment missing e.g. bathroom and oral hygiene products. It remain a very great experience. The food was above average certainly not worth the price listed on the menu. However this is made up for the superb customer service I experienced which resulted in a very pleasant stay 4/5. minus 1 for the over priced room service. read more

My first stay here was great. However second stay was awful. Non existent service..... I paid for an upgrade to a suite and ordered food in. The lady that delivered the food was absolutely rude. Never had I experienced this at any hotel. Will never come back... I will be using hilton from now on. read more

Love this hotel! It's super convenient and price is reasonable ($172). It's literally next to Myers, Westfield and across the road from the infamous Queen Victoria bldg. All staff are very polite, helpful and informative. Rooms are clean, tidy and equipped with modern furnishing. Highly recommend this hotel read more

A member of the housekeeping staff just walked right into my room while the do not disturb light was on.... I was told by management that should not happen under any circumstance! I was asleep and the incident has caused quite a bit of emotional and mental anxiety. One should feel safe and secure in a hotel room, especially a woman travelling alone, those boundaries should not be crossed. Whilst the hotel management staff concluded it was a "small accident" and they pride themselves on safety and "do not have security issues" I would obviously have to disagree. Extra pillows, towels, a free drink and free breakfast were amongst some offers made to me after the incident but do not undo the violation that occurred. I've postponed my next travel to re group and deal with this as I'm wary of my security and safety in any hotel at the moment. A "small accident" can have huge personal repercussions, I was very shaken and did not sleep well that night as every sound woke me and did not enjoy the second half of my stay. As of check in- room was clean, comfortable bed, good water pressure in good sized shower... but that one huge security breach hangs over it all at the moment. I sincerely hope no other travellers ever have the same negative experience with their space and boundaries being violated, it's very unsettling!!!! Loved the hotel, hated my experience. read more