I was one of the first tenants to move into a newly constructed building at The Knox. Within just one month of residency, my unit flooded with raw sewage that originated on the fourth floor and impacted all levels from the top floor all way to the ground level.
Given the building's brand new construction, such a failure suggests serious underlying issues with design or workmanship. My renter's insurance ultimately denied coverage, stating the cause of damage fell under the property's responsibility. However, The Knox declined to accept any liability and instead offered a $500 reimbursement -- a gesture that fell far short of addressing the extent of the damage, the health risks, and the disruption to my living situation. They paid for a moving company to help get everything into a new unit, but they were scheduled 3 days after the original sewage flooded my apartment. In order to minimize contamination of all of my belongings, I had to move all of my belongings that had not been ruined by the sewage into the new unit and pay for everything to be professionally cleaned. $500 did even begin to cover the cleaning, time and "set up" fees i would have do do yet again in the next door unit.
Despite repeated attempts to engage management and seek a resolution, I received no meaningful support or follow-up.
I was also informed that the previously sewerage flooded unit was presented to the next tenant as "brand new" and "never lived in," without any disclosure of the prior sewage contamination. This is deeply concerning and raises ethical questions about transparency and resident safety.
Beyond my individual experience, there are ongoing issues throughout the property:
* The front gate is frequently left open, despite numerous car break-ins and even a vehicular theft off of the property that remains unsolved. There are no functioning security cameras, and 95% of the time all of the gates are left completely wide open so this apartment shouldn't be allowed to be advertised as a gated community. When the gate caused physical damage to a resident's vehicle, management declined responsibility deeming the gate "not their property".
* Poor drainage and irrigation result in frequent flooding on ground-floor patios. If you are looking for a waterfront property, this could be the place for you considering every time it rained there was a lake of water flooding the patio due to improper drainage.
* Trash collection is inconsistent, leading to unsanitary conditions around the complex.
* On multiple occasions, both in my unit and in those of other residents, washers and dryers have malfunctioned and caused interior flooding.
* Additionally, there have been multiple incidences in which fire alarms go off in the middle of the night multiple nights out of the week. This not only happened to my building, but other residents buildings around the property.
Overall, my experience at The Knox has been defined by construction failures, inadequate response from management, and an ongoing lack of accountability. I cannot recommend this property in good conscience and would strongly urge anyone looking here to find a better location. There is a reason they are unable to retain tenants given a laundry list of problems I am only able to capsulate in a simple review. There is a reason that they are offering 8 weeks free rent. read more