I visited this weatherspoon pub on the 27/05/11. I oreded a drink at the bar after waiting around 15mins to be served,the pub was'nt really busy and there was at least 3 staff behind bar.the staff where moody and one member who I noticed to be Tracy was being very rude and arragant to anouther customer,when he complained and ask'd for the head office phone no he was told to leave and not to return.from what I could gather he had made a complaint about a member of staff called chris had been picking his nose behind the bar a few days previous,and as a result of this complaint he felt he was being treated with bad attiude,I witness'd the woman called tracy being abrupt abd very stroppy with this customer.
I ran pubs for a long time in the south east and could not believe how this customer was being treated,we all as customers have the right to complain about such a serious issue.when i went out to the garden area I noticed that not only the pub but the garden also was full of dirty dishes and glass's every where.maybe the staff should concentrate on this more than vitimiseing a customer for bringing a health and safety issue to there attention. I will never return to this pub or reccomend to my customers, My heart felt feeling go out to the customer Ive mentioned.
bad really bad.!!! read more