My partner and I went there for a Sunday lunch and sadly, had one of the worst experiences. The service was dreadful, we were simply invisible to them amongst all other guests (perhaps that was because of the awful table squeezed in we were sat on despite earlier booking). We spend 2,5 hrs there (more than any other restaurant I have ever been to!) due to lack of service. I had a good exercise though, waving my arms around, trying to catch attention from the invisible table, only to find our waitress leave dead on 5pm without passing our table to anyone. We waited 20 minutes for anyone to go past so we could order our desert (which, as a side note, was a microwaved crumble)!
I am rarely so critical of any place, but they have simply ruined our Sunday afternoon. I don't mind paying for a decent service and food but in this instance we would have had better experience in the Harvester or Mc Donalds for half the price and to be honest.... a more enjoyable afternoon. At least you know what to expect.
The most upsetting part however was the fact that no one form the customer service team, has bothered to respond to my emails, never mind apologise! I have attempted to contact them on two occasions, onece explaining the horrible experience and second one a week later asking for a response. They simply don't care.
Pity.. read more