Came in without an appointment right before christmas for a silk press…read more They were very welcoming from the moment I walked in. Felt like I was right at home. The vibe was very calm and chill. Seems like the customers all know each other and everyone was just so nice. Services were not rushed and overall exactly what I expected for my tender headed child. She actually said she was comfortable throughout the whole process. Will be returning for sure! Thank you.

Quick response and resolution. That is good customer service in my opinion. I didn't end up…read moregetting the service, but she provided me a number for future callback.

She got me in quickly and was efficient. Great job on my Keratin treatment. Would highly recommend.read more

What an AWFUL experience!!! DO NOT COME HERE FOR A KERATIN TREATMENT!!…read more UPDATE: I typically get my Keratin treatments done in Los Angeles at a Salon that ONLY performs these treatments, no other service is offered there. I moved to Atlanta and decided to give this salon a try. I went in with curly 3C hair (frizzy since my last treatment was in May in Los Angeles) and left out with STRAIGHT hair from scalp to about 3.5 down the shaft of my hair with the rest of my hair still curly and frizzy. Amanda ONLY treated my "new growth" and said keratin treatments aren't applied to the hair that was previously treated which is FALSE!! only relaxers and permanent smoothing treatments aren't applied to hair that was previously relaxed. I was adamant about wanting to preserve my curls and just wanting my hair more manageable and frizz free. She understood this. She still proceeded to put this straightening treatment in my hair! I will only be able to wear straight styles until this grows out! My curls are ruined and the sides of my hair is completely broken off to two inches long and it's all because this stylist refused to acknowledge that she does not know how to do keratin treatments. It's been 2 months since my treatment and my hair is still breaking off! DO NOT COME HERE FOR A KERATIN TREATMENT. She uses a product that has Keratin in it, but it's NOT THE SAME THING! "Matrix Opti Smooth Normal Permanent Straightening Treatment" is NOT a Keratin Treatment! P.S. I left a review on Google and she actually replied acting as if I scammed her. how unbelievably unprofessional. To intentionally lie as if I skipped out on paying her when she didn't even attempt to collect money from me because she knew she ruined my beautiful curls. Not once did she ask me about payment, she kept telling me not to cry and that it will be okay and it's not permanent but here we are, two months later and I am now dealing with an inch of curly new growth, 4 inches of straight hair and 9 inches of curly ends. Amanda, you should be ashamed of yourself. Please note, you didnt even get the chance to flat iron my hair because when I finally saw what you did to my hair (you did a pretty good job at preventing me from seeing it up until that point) I was devastated! I immediately asked to see what you put in my hair. A RELAXER. I will be reporting you to BBB.

Booking system is not user friendly!! Needed a wash and trim only, which is not an option on their…read morewebsite. Called two weeks prior to get clarification on how to book, did as I was told. On the day of my appointment I received a text message requesting that I wash and blow dry my hair prior to going in, because salon is very busy. I informed her that my appointment IS for a wash and trim. She stated that she does not have time to do a full wash because my appointment is only for 15 minutes. Just to note, when you book your appointment the system unlike others that I've used before does not tell you the amount of time allotted for your appointment. This would have been my THIRD time at this salon(I only go to salons for trims but wanted the full experience this time). I canceled my appointment, and needless to say I WOULD NEVER return.

Yesterday I got my hair done. I got the Hydrating Silk Thermal Press $70 and a trim $10 (normally…read more$20....which makes me wonder how much a full cut costs...?) Kween (my stylists) a great job "splitting my wig"!!!! The salon was clean. The staff was polite. They each seemed very knowledgeable in their craft. But there were some things that overshadowed the visit. The system to set an appointment is already not user friendly. It is in a site with hundreds of other salons and at times it was difficult navigating to get to the chosen salon. It was easier to go to the email sent and get to the salon from there. Once you've selected they style, chosen your stylist and come to grips with the rather high prices, you confirm the appointment. You will get an email confirmation. This has a list of ALL the rules of the salon. And there are a ton of them. You can't bring your kid(s). And if you cancel they charge $50. Which is insane for a single parent like myself. Moving on... During my appointment, it was revealed to me that my mothers appointment for 6am the next morning was canceled without her knowledge. Apparently, the confirmation email and accepting the appointment isn't sufficient. One must also confirm. You get a confirmation email 24hrs after accepting your appointment. And if you do not confirm, the owner goes into the system and deletes your appointment. A first time client wouldn't know that. And it's horrible business practice. Especially when someone needs to get their hair done. And now your appointment which was scheduled days in advance is canceled. If someone is like me or my mother, you don't always have the time to check your email. And you receive like 5 between the time you set the appointment and your arrival. Again. The young lady was very good at what she did. My hair is soft and well trimmed. A bit straighter than I care for...I like straight but full. But overall...she did Grade A work. But, how the owner treated my mothers appointment...This will ensure two lose two customers.

I visited this salon on Thursday around 10:00 AM. Before my appointment, I read several reviews,…read moreand I admit I was hesitant because some of them were negative. However, I was desperately in need of a salon that accepted walk-ins and was accessible for disabled customers, so I decided to give them a try. I am very glad I did. From the moment I walked in, I was greeted warmly and asked what services I wanted. I requested a shampoo, deep conditioning treatment, and a trim. I was taken right away for my shampoo and deep conditioner. Another stylist set my hair on rollers, and once I was finished under the dryer, another stylist promptly began styling my hair. The entire process was efficient, and all of the stylists I interacted with were friendly, patient, and accommodating. As someone with a disability, I especially appreciated the kindness and patience they showed me. Unfortunately, that is not always the experience disabled customers receive, so their attentiveness meant a great deal. My only minor concern was that during the deep conditioning treatment, I was not initially offered a towel to protect my clothing. I did ask for one because I did not want my shirt to get wet, and it was provided. Overall, I was very pleased with the service and the professionalism of the staff. My experience was positive, and I plan to return in the future.

Hair tech did a wonderful job coloring my hair, trimming, and giving me a blow out. I was…read moreespecially impressed with the outcome of the coloring. They were very kind and respectful and even offered me pizza the employees had just ordered while I was waiting and allowed me to borrow a charger. My only complaint is the time it took. I understand that multi-tasking is part of the job at times but doing 4 + heads simultaneously creates a bad experience for some like myself. A rough estimated wait time should be given initially because I was there for 5hrs despite them starting the coloring right away. Aside from them being understaffed, and taking too long, I'd recommend this place for my natural hair girls. I had 0 heat damage. Solid spot!

I came on the advise of the other review, and started off with a lady I was not happy with....she…read morewas so rough and kept tugging at my hair and then my hair kept getting stuck in her round brush. I finally asked if Long could finish my hair. She KNOWS what she's doing, and I'm so happy I asked for her to finish!! So happy with my blow out....I'll be back to see her again and again!!!!

really bad didn't…read morewash hair to cut it. instead she started straightening it. apart from that the cuts were uneven and choppy. never go there.