Mira and Audrey were top notch in hospitality and make your visit here very fun and informative of…read morechoices on the menu. You will not be disappointed with the service and their smile and charming attitudes were very memorable.

Hey ohhhh. Here we are at Cove Lake Resort in Kelowna on the west shore of Okanagan Lake. The…read moreproperty is nice. They are buttoning up for winter so most of the water related activities are unavailable. The outdoor pools are drained and all the out four furniture is stored. No matter. We came here to relax and that is what we are doing. We have a nice space to spread out in. There's a restaurant and bar in the lobby and it looks as if this place hosts gatherings through the year. The property is clean and we have no qualms with the cleanliness of our suite. We have a nice view from the third floor. I can't speak to the cost of staying here but we got the reduced "winter rate". We spend out anniversaries somewhere up here in The Great White North every year. Cheers!

Stayed here Canada Day long weekend and enjoyed every minute of it. We stayed in a Superior King…read moreroom and have absolutely no complaints. Our balcony looked over the pool, loved it. Went to the pool after breakfast Saturday morning and enjoyed it. The pool area is very clean and welcoming. We will definitely return and recommend others to stay at Capri.

We booked this hotel as it ticked a lot of boxes: central-ish location, pool, free parking. It…read moredidn't hurt that we also had really good rates when we booked! The check in process was efficient and the rooms comfortable. Both couples received room upgrades. We made ample use of the on-site restaurant for breakfast multiple times and for lunch at the pool once. The staff, particularly the bar staff, were lovely. The pool was great. It was still colder than a lot of people would like so we had no trouble finding space. We were even able to take up a table to play some board games. The only complaint we had was that despite indicating we would like housekeeping every third day they never actually came. We made do but it was a little frustrating.

I've been meaning to write this review for a while now... I absolutely enjoyed staying here and…read morehave recommended it already to others. We stayed 4 or 5 days last summer (July 2014) My husband and I with our two kids (ages 5 & 6). Rooms were clean, well maintained, comfortable and included a microwave and mini fridge. I didn't like the sliding door on the other end of our room. With kid's I would have felt safer without an extra door they could have possibly walked out of at night or someone else have opening it. Although nothing did happen and there was a lock I would have felt better without it at all. The neighbourhood itself felt safe too and never had a concern. They have a backyard type feel with a grassy area, picnic tables, bbqs, and cherry trees were a bonus for us. Our whole family was in love with the salt water pool! It's small but perfect for us to jump in and cool off and my son finally began swimming on his own in this pool (perfect size and depth for my kids). The staff were all great people and always helpful and professional. Breakfast was weak though, not many options and certain time that was too early for me being on vacation. They had a small seperate business attached recently at the time and they were still figuring out how to make it work having customers with the inn and then customers for that business offering brunch? I think it was? Also loved having our vehicle right outside our rooms door since we were on a road trip it made life easy. Bonus was the price and comparing it to other places in the area it was a great deal! We will for sure go back and stay here!

Great staff and very good rooms and amenities. Everything here is within reason…read more I gotta keep writing to make this a "review" because I guess things can't be simply good; you gotta write an essay and go off about everything.

I enjoyed it and was pleasantly surprised that there was daily housekeeping. Breakfast was lovely…read moretoo. Husband did not enjoy being in the bed next to the air conditioner. Kids most enjoyed the epic waterslide but the pool was not the cleanest and freezing. Hot tub didn't seem super clean either and was REALLY hot. Convenient enough location for all the things we wanted to do in Kelowna.

This was a nice cozy hotel. It was clean and comfy. The rooms feature glass door showers, nice…read morebedding/mattresses, microwave, mini fridge, coffee maker, and a large TV. The carpet felt clean (not crunchy and stained). The towels didn't reek of bleach. The gym is small, but we'll appointed. The pool area looked very nice. Complete with a slide, play area, and jacuzzi. The included breakfast was nice too. They have gluten free options available by request and even a separate toaster. The hotel is located about 5 minutes from wineries.

To be totally fair, we had never heard of the Royal Anne prior to having the need to spend a couple…read moreof nights in downtown Kelowna. The lovely K's usual haunts had not a room available, enter a hidden gem in the downtown of Kelowna. Please don't tell anyone but your closest friends. The area is filled with restaurants, pubs, coffee houses and is a couple minutes walk to the lakefront. The hotel itself has a colourful history and great B&W photo's throughout the hotels public spaces to fill you in. They did a wonderful job of allowing us to kinda check in early and then called us when our room was ready. The rooms were nicely appointed in our double Queen with a good amount of room. The bathroom is a little snug, given the door brushes the front of the toilet. The bathroom is a one person at a time deal unless you're fine with close proximity bathroom habits. The bed was comfy, which is always a big thing for us. The breakfast covers all the bases, and although not memorable, offers a good variety to satisfy most seekers of the most important meal of the day. Location, comfort, nostalgia, parking, walk ability and you have us interested. Add great staff and you have a gem overlooked. Don't tell anyone though please.

I highly recommend this place for a stay in downtown Kelowna. It is centrally located for many…read moreactivities: easy to get to West Kelowna with a car to head south for wineries, two minutes from the waterfront and one of the most beautiful walks, and so many delicious restaurants right out front on Bernard. As for the hotel itself, it was clean, our room was spacious, and we never waited for an elevator. Regarding staff, I forgot clothes in a drawer in the room. Sierra was more than accomodating by holding the lost items in their lost&found and doing the extra work to parcel them up and send them to me. That should tell you all you need to know about the good people running the hotel.

This is a lovely resort. We are staying for 2 nights. When we made our reservation we were told…read morethat the pool and hot tub would not be open but to our surprise when we arrived they had opened the pool and hot tub for the season. My husband enjoyed the hot tub (limit of 2 people) and a swim in the pool yesterday before we went for dinner. There is no housekeeping service because of covid but you can request any top up of supplies you may require. The room is very clean and well sanitized. The beds are comfortable and we had a good night's sleep. Friends of ours are staying at the Grand Okanagan and they are very disappointed as none of the facilities are open and very little staff available so they have a room with no glasses, no chairs to sit on and a phone that does not work. They've had to request the most basic of supplies on numerous occasions. The staff here are very friendly and accommodating. There is a nice boardwalk out on the lake and it is a short stroll along the water to their sister property - Eldorado Resort. Finding parking on their lot can be challenging.

Driving through we needed a place to stay for the night. Booked through Expedia, with my VIP had…read moresome great perks. Free bottle of wine, free parking, $10 off food purchase. The resort was nice, pet friendly which was a must for us traveling with our little pup. Beautiful location - waterfront. We had room service just to take advantage to the perks also there was nothing really around. Although it was beautiful location not much around for food options. Room service was good. Room was clean, bed comfy, bathroom was small and sink was outside the bathroom. Check in and check out was easy. Several days later I saw on my credit card that I was charged the whole amount of our stay, which I had already paid through Expedia. I should have only been charged the pet fee & room service. Contacting the hotel was a bit of a hassle. Eventually got my refund. I can imagine this place being really nice and busy in the summer.

After hearing that this was the prime hotel to stay in Kelowna, I was expecting a bit more than I…read moreexperienced. It was a good stay but I'll outline as follows for ease of reading: THE GOOD: *Prime location downtown and right on the waterfront - ideal walking, jogging, biking and certainly close proximity to all the fine dining options steps away. *Staff want to please and are welcoming *Residences feature two floors with two bedrooms, kitchen, two bathrooms and a semi private balcony. *Good dining option on the property with both indoor and outdoor seating. *The "Pantry" is available free to Marriott Elite members and offered lots of food and drink options at no cost - fully stocked. Great perk. THE NEEDS ATTENTION: *The room is more on the no frills airport hotel style. *Bed wasn't so comfortable and is queen sized, not king. *Master bathroom is small although it features a whirlpool tub and walk in shower, the vanity is a single sink with limited counter space. *Fixtures need attention - most of the light switches don't work, the toilet needs re plumbing and the sink faucets always leak on to the counter. *The towels are really cheap and thin. *If someone cooks in their room, the smells travel throughout the hallway. *The balcony is shared with the adjacent guest room - therefore semi-private *It was difficult getting around the property with no signage - I walked around for 15 minutes before I could find a staff member that knew where my room was. The front desk staff just pointed down a hall and told me to walk as if I was leaving the hotel. Huh? *Many of the door entry points don't work so they tell you to walk up and down random floors - so odd.

I went there today for a quick cup of tea and a snack. Myself and two other people stood at the…read moreentrance of the restaurant and it took over 5 minutes to have someone address us. I was asked where I wanted to sit. I said that I would prefer outside. She came back a few minutes later and said there was a table available but she would have to clean it first. I said that was fine. I saw her doing other things but I waited 10 minutes before I was sat, even though I saw her doing other tasks. After I was seated, it took over 5 minutes before the server brought me water and to ask me what I wanted (no greeting no pleasantries). I ordered Earl Grey tea and a yogurt parfait. It took almost 15 minutes before it came. The food and tea were good. But the server didn't check to see if I was enjoying the food. The server came back and blandly asked me if there was anything else i wanted. I said, "Just the bill." I waited and waited and then finally stood up and walked towards the entrance, hoping to pay so I could leave as I had been there for almost an hour. I saw another server and asked her if I could please get my bill as I pointed to the table where I had been sitting. It was then that my server came up to me and asked if I needed anything else. With a bemused look I said, "Yes! The thing I asked for already; the bill". She said nothing and got me the bill. I paid while the other server was still standing there and said, "I'm sorry. We are very busy today, which was ironic as I could see at least 6 or 7 tables with no one sitting at them.

This hotel is by far the most comfortable a stayy husband and I have had in Kelowna since moving…read morehere in 2015. The staff are very friendly and the overall feel including that of the character of its employees and management is in one word COLORFUL. the beds were clean amd the bathrooms immaculate. The check in and out process is also the most simple there is anywhere we have stayed in BC. Thank you Hotel Zed for the great hospitality and warm welcome. Thank you for the effort put in to make sure my family was taken care of. We will definitely extend our stay this time as well as, rebook again soon for another stay while waiting for the renovations to be done on our new house. Sincerely, Richelle and John

Nice hotel, great staff and made for a very pleasant experience. Unique and creative atmosphere,…read moredefinitely enjoyable and if we had more than one one night would've checked out what looks like a lot of great amenities. Only giving 4 instead of 5 stars because of the people b banging around upstairs - to be fair they do provide ear plugs.. next time will ask for the upper floor and we're looking forward to it!