05/16/22 Original Review:
***DO NOT DO THEIR MEMBERSHIP HERE.*** Before I even begin, the 1 star is for their billing deceptive trade practices. It is NOT a reflection on Dr. G for his service. I give 5 stars to Dr. Gebhart known as Dr. G. He has angel hands and fixed up my husband who's a police officer after a work injury. Fixed me up with misc. issues too. He is truly gifted. That being said, I'm so upset I even have to give one star to this business. Nearly three months ago, due to changes in schedules that don't coincide with this location's hours of operation, my husband tried calling to temporarily cancel our membership. The woman said it needed to be done in person which I found odd. There was no way that was even possible. That was my first red flag so I locked our FSA debit cards so they don't charge us since we wanted to cancel. Fast forward to today, when I realized they DID try charging both of us for memberships for 2 months, I asked him to call again and try to cancel again. The woman who answered him pretty much said we needed to go in person AND pay the last two months we never even went to them. He explained he tried to cancel our memberships way back then and explained the schedule clashing but she said they wouldn't even cancel it until we pay them those two unpaid months for both of us. $296 total! And since we can't make it today, tomorrow May2022 for $69 and $79 will be added too. They're nuts! Why won't they allow a fax or email or written notice? Why MUST it be in person? Why weren't we told this when the front desk tried pushing the membership to us? This qualifies as a DECEPTIVE TRADE PRACTICE and I will make sure to file a complaint with the Texas Attorney General's office about it. A written notice should suffice as well. Imagine they have a client who became a paraplegic and can't drive anymore. They're going to make them go in person to cancel that membership? That's simply ridiculous! This truly upsets me mostly because we absolutely LOVE Dr. G and was hoping once this clash in schedules got resolved, my husband could go back to them (even if paying per visit). So now we have to find someone else, and cancel our debit FSA because it's getting annoying locking our cards and unlocking them when we need them because we are getting unauthorized charges to our cards. But anyway, you have been warned. If you do go, ask for Dr. G. The other two docs we saw were "ok" but not as good as him. And don't do their membership if you know you can't go in person to cancel when the time comes. This whole situation just puts a sour taste in my mouth but you can be the ultimate judge to that. Take care and God bless~
Update 05/17/2022 (added one star, from one to two):
someone from their team reached out and terminated our accounts and resolved the billing issue this morning. It was at the expense of being banned from any clinic in their franchise, but I guess that's the price to pay for being factual and honest about the situation. I was next to my husband when he talked to the person and when I realized the balance issue and membership was resolved , I was telling him softly to please let them know I will delete all the reviews being they resolved the issue and it was much appreciated but he kept nodding his head "no". When he hung up and told me we aren't allowed back, he just said to just leave it alone. The damage is done. It is what it is. All we wanted was our memberships cancelled and balance adjusted effective when we originally called to do so back in March. It is May and they still didn't want to help unless we paid up march, April, and May and went only in person. My husband really appreciated Dr. Gebhart (Dr. G) and wanted to continue to see him when his schedule would permit in the future. We got banned though however, we can't be getting salty about how they did us wrong yet a 3rd time (two within 24 hours) because that specific doc truly is amazing and it's not his fault. I want to make that clear. He's amazing in his trade and super down to earth and knowledgeable. Bottom line: If you have chiro problems, he is a true miracle worker so don't hesitate to go to him. Just know their policy on cancelling memberships if you get convinced to sign up for one like we were. You're probably better off paying per visit. But still worth every penny if you see Dr. G. Just don't do their membership if you will have issues canceling when the time comes. read more