DO NOT go here. It is a scam. Here's my story:
I recently moved to Ohio and, while checking my account, noticed $69 was still being taken from my checking account. I previously thought these were auto-payments for my Internet service. Of course, I should have been paying more attention, but I make various payment every month. I traced these to find that they had gone back 10 months from June 2020, identified only as Asheville NC.
I called my bank and they could not tell me who was making these withdrawals. How clever of The Joint to "mask" itself as recipient of these payments. It took me some time to figure out who the payment was from, but after some digging I found that it was The Joint. I immediately called to cancel my subscription and was told that they could only refund me for 1 month. By this point, I had lost a total of $700 dollars to a service I wasn't using.
I only attended The Joint for 1 month. This was my first medical pursuit after I got off of my parents' insurance and I was in a lot of pain with chronic sternum inflammation. I went in and was strongly sold to, told that they would "most certainly" be able to fix my issue and that they would "throw in a couple more appointments" in my first month for "free".
Apparently, they have a policy that when you sign up, there is a two month minimum. I have absolutely no recollection that I was told this, when I am normally very aware of these things. Perhaps it was because they muttered it under their breath or possibly because I was in pain and desperate for support. I really felt that they were going to take care of me.
After various appointments in that first month, my pain got worse. It actually hurt for me to get up off the couch or a chair because my chest was so inflamed at this point. They kept reassuring me that they could help, but after my first month, I stopped going to The Joint. I was under the impression that I had used all of my first month's appointments and was complete. I wouldn't go back because I had lost trust in their ability to help me.
In essence, I feel completely scammed by this practice. They either failed to clearly explain their (extortion) policy or preyed off of my pain - or both.
After speaking with my parents, I learned that they are informed every month when any recurring payment is taken out of their bank account. The Joint does not do this - they simply extract money from your bank silently without notifications and without being able to be identified through your bank records (hence why I thought it was a monthly utility bill). ADDITIONALLY, no one in their office attempted to reach out to me to ask why I had not come in. There was ZERO follow-up. I didn't hear a word from them after I stopped coming in.
How can a company continue to siphon money out of a person's bank account without even an email follow-up or a call? Please don't tell me you had no way of getting in touch with me, while you certainly knew how to make withdrawals. I can't believe this is how you treat your customers - people who trusted you to help heal their pain. Unbelievable.
You refer to yourselves as "healthcare" providers. You refer to your personalized systematic scam as a "Personalized Healthcare Plan" and "Membership" with an initialed "agreement" based on a verbal
explanation. I feel duped for unwittingly being made to pay for services never rendered beyond 1 month.
In response, they offer to give me a "1 month refund"? Clearly, The Joint has their money extraction system quite streamlined. I've read other reviews only to find that others have fallen victim to the same shady business practices.
I only attended The Joint for 1 month because they made my pain worse, and then they continue to steal $700 from me after they've further injured me. I need this money back. Given that I lost my income with COVID-19, I was absolutely horrified to find that they are continuing to do this to people. These scammers need to be shut down. DO NOT go here. read more
