I want to give them a 0 if i could. I went in with my dad sometime in OCT-2015 because he doesn't speak english fluently or understand very well. Signed up for 6months plan that you pay the bill monthly. There is a piece of paper that you should NEVER sign with them because they will keep on charging you even after your plan is over unless you notify them 30days prior to cancellation month(THIS IS THEIR TACTIC TO RIP YOU OFF!!!) and they will never say a thing about reoccurring charges even if you DON'T GO IN after 6months is over. They basically pull off "contract says this and that" and they try to deny anything is their fault to not take ANY responsibility.
Realistically, who remembers to cancel 30days before reoccurring charge unless you get some kind of notice? Plus I looked back to the papers and there are 6pages filled with words that people won't read at the time they sign the paper.
The front desk person sits there all day,everyday. I've never seen them busy so if they get paid to sit there all day, i think they should at least "work" to notify when the plan is ending or at least ask if he would like to continue/discontinue the service. When i said that to the worker, she said that "IT'S NOT 'THEIR JOB' TO NOTIFY WHEN THE CONTRACT IS DONE BECAUSE THEY DON'T KNOW, AND THERE ARE TOO MANY CUSTOMERS TO KEEP TRACK TO LET THEM KNOW" and keeps repeating that it's our responsibility and it's our fault for not canceling. How they handle things are very unprofessional/rude and they basically sit and get paid to lure people into their business tactic.
I'm just saying these because when he goes in and scans the card each time for check in, they get to see the information right in front of them.
Those of who wants to know what happened..here it is...
He didn't even use the very last month visit and just waited for the contract to be over because he WAS NOT getting ANY RESULT. the chiropractor told him that he works too much so it's not getting any better. I'm not trying to complain bout the chiropractor because he seems nice and caring. BUT my dad was charged for another month after the 6months have ended. Also according to my dad, the treatments never lasted more than 5min each so of course it won't do anything SO....
I went in and asked if he could get a refund for 1 month he hasn't signed up for. and the front desk person told me she would give me a call back. So i get a call from this other girl(she was the one who helped him sign up) and from the moment i picked up, i could tell that she was speaking to me with an attitude and said that he absolutely CANNOT receive any refund because the "CONTRACT" says that the patient "HAS" to notify them 30days ahead. I'm guessing she knew what was coming because i'm sure my dad is not the first one with this terrible rip off tactic because Chris D.(below) was the same case. But i still tried explaining, the contract was no use for him because he wasn't able to understand what it says and right away she goes exactly "HE SHOULDN'T HAVE SIGNED SOMETHING IF HE CAN'T READ OR UNDERSTAND."
WOW Really? is that what you say to all non-native english speakers? The JOINT refused to refund him for something they didn't even work for plus he wasn't getting any better AND THEN insulted him saying 'why would you sign up in the first place then' kind of attitude..Got no apologies and just got "oh that's just unfortunate..It's his responsibility and it's his fault he didn't talk to us." That is what exactly she said to me....;;;
Can't believe these people sit there ALL DAY and don't even bother to talk to the patients nor call to see why they don't show up and decides to keep on charging the patients. they're pretty much...not any better then thieves because they quietly take money out of your pockets and say everything is your fault at the end. read more