I had a disappointing experience with the reception process at the Palomar location. Yesterday, I was denied by the receptionist, and today I have been waiting for approximately 50 minutes past my scheduled 11:00 AM appointment. During this time, I observed around six guests who arrived after me being checked in before I was assisted. I understand delays can happen, but the lack of communication and apparent disregard for appointment order was frustrating. I hope this can be reviewed so future guests receive a more organized and timely check-in experience. read more

The Joint Chiropractic - Chiropractors Near Me - Chula Vista, California

I've been coming to this location since they opened around 2019 or so. They started out with quality chiropractors, but then they started to get really bad. I went in last week to give it one more shot, and to be honest, I was planning on canceling my membership. But I noticed a lot seemed to have changed. The young lady at the counter was so nice and polite. Her vibes were very pleasant. And my chiropractor was Dr. Lars...and he was great. Prior to him, they would adjust both sides and your neck and say bye. But Dr. Lars actually adjusted everything and quite efficiently. Needless to say, I'm going to keep my membership and give it another try. Only "con" I had was... I hated waiting in the adjustment area while another patient was getting adjusted. I felt uncomfortable for the other patient. And same thing when someone was in there waiting for my adjustment to finish. Although it's no big deal for me, I'm sure it's awkward for others to talk about your pains and ailments in front of strangers. Keep in mind, there is a Lobby here with multiple chairs, and I have no problem waiting in the waiting room for the previous patient to leave. I'm sure others would feel the same. read more

If your back feels like a pretzel, go see Dr. Lars at The Joint! This spot in Eastlake Village has plenty of parking and a clean, chill vibe. The front office gals are sweet, informative, and make you feel right at home. Dr. Lars is the guy--he straightened me out (literally), taught me how to keep my back happy, and had me feeling better in no time. read more

Dr.Lars is the best! I had an injury and his expertise helped me recover quickly. He is knowledgeable and encouraging. I always leave feeling better and with good advice on maintaining wellness. Highly recommend Dr. Lars! read more

Dr Lars is a wonderful chiropractor. I was hit and run in a car accident on the 5 freeway and started experiencing severe, constant lower back pain. After seeing Dr Lars ONE time, his adjustment relieved the misalignment. I continued after this to see Dr Lars 1-2x weekly for about four months, and feel great. My insurance offered to cover my care in another location- this is the only reason I stopped my membership here. Pricing for military is very reasonable and Dr Lars is super knowledgeable and kind. If you are experiencing any kind of back pain and have never considered a chiropractor, do it! It's well worth the cost. read more

I've been going to The Joint for a while now. I'll tell you that I love Dr. Lars. He cares probably too much. He listens to your concerns and actively points you in the right direction. My daughter plays softball at a high level resulting in aches and pains. He works with her and always has pointers to improve posture, strength, and diet. He is the only one I will let work on her. Sure sure. The con of sometimes waiting. You either deal with it or you hate it. I deal with it because I don't have to stay on a strict schedule and plan my day around it. Especially, if my daughter tweaks something, we just go there and work our adjustment. Also, the receptionist is always nice and greets you when you enter. read more

I had an appointment at noon and waited over an hour to be seen. While I waited, 3 other people came in AFTER I arrived and were seen before me. My husband was with me and although the chiropractor knew that the appointment was for me, he proceeded to address my husband, not make eye contact with me and asked my husband about his chiropractic care experience and added that "it's important to see a chiropractor for overall health." Keep in mind that my husband was not there to be treated but simply accompanied me to my appointment. Clearly he was much more interested in my husband than the fact that I was there for my scheduled appointment. Completely unprofessional and gross. This treatment made us both very uncomfortable. On top of it all, he was talking loud enough with his patient behind the wall asking what nationality they were and basically wasting time and not respecting other's time. When he was done wasting time, he came back up to the front and by this point 5 other walking were in the waiting room and he once again skipped me, who had an appointment an hour prior. In the end, I was not seen. I was not going to waste another minute of my time. I grabbed my paperwork and left. I have never experienced this level of unprofessional by a business. The Dr.'s name was Dr. Lars. Complete jerk. read more

Responsive to all aches and pains. Easy to access care treatment throughout the day, including a variety of doctors.

Scheduled an appointment online for my son. I received the confirmation text AND email. My son showed up to check in and they said there was no record online of him. Pretty ridiculous and unprofessional. read more

Mostly the lack of information and not following instructions we gave them to cancel. We were told it's too late because it's been charged. We let it go and went for another round of treatment. They owed us one more which took a while to get it done. Then they tell us it's too late because there's a cycle. That is so freaking unfair. We got cheated the first time when we said to cancel and got cheated the second for not completing our visit. So hell no!!! Because all they did was repeatedly same thing all the time. Again!!! Incomplete information given by the receptionist and no contract given to read all instructions. If they handed to us we'd know and no form given to cancel. So, you're all full of BS!! read more

Beware!! My bank account is being charged by this place without my authorization. My fiancé had stopped by their office last month and notified receptionist about the situation was notified by the staff that the charges will stop but as of today they are still charging my account. I have reported this Navy Federal Credit Union. read more

I have had many chiropractors over the decades. Dr Jason is hands down THEE best! I have been a patient of his for years and he has literally saved my back and changed my life because of how good he is! I go to him if I know I have a trip coming up so I can be sure my back will make it or if I need relief, he fixes me right up EVERY. SINGLE. TIME!!! read more

I've been visiting this location off and on for about a year or so and have enjoyed working with every chiropractor on staff. Dr. J, even though he is dry and swift at his job, is my absolute favorite. I am so glad to have met him. He helped me through what I did not realize was a pretty significant injury. What I find is that he will not offer much information outright. But the moment you begin asking questions, he is very patient, attentive and thorough. That said, come with your self-advocacy suit on. Only thing I despise -- deeply, deeply despise -- about this location are the wait times. It is not uncommon to wait 30 to 45 minutes. It is a very busy location, so bring a book. read more

Staff was nice and professional. My only issue is they have an open layout where the consultation and treatment happens in the same area with other patients. There is no privacy for the consult. And the area is not very big. I just didn't feel comfortable as the space was being shared by everyone. Treatment was okay. read more

This office has great doctors. I have been going here for the past 4 years and my only complaint would be the lack of quality in their receptionists. Today, Monday March 11,2024. Upon my arrival, I just get a "go", assuming she meant my phone number. This is my second negative encounter with her. She's always glued to her phone and has a chip on her shoulders. Other than the receptionists, I would give this office 5 stars. read more

Dr. Jason is the best! He is super friendly, easy to talk to, and listens to your needs. Every time I see him, my neck and my back always feels much better. I will always come back to see him. Plus you can't beat the price for this kind of chiropractic care. Highly recommended! read more

When I first joined, the chiropractors were really good. Unfortunately when dr. Header starting evaluating and adjusting my spine I felt he adjusted only one side and he would say that he did both sides. He also doesn't do much compared to the others. Seems he just does the bare minimum. Really disappointed. read more

Docking a star because they have lost too many good chiropractors recently and the new ones just can't quite fix my problem. The good news with this business model is that you have the option to go to any joint in any city. Mission valley has a couple of good ones as well as Point Loma. Will check the new location in National city and hope for A good doc. I have noticed that Eastlake doesn't have the lines they used to have. Guess that's another positive. read more

Booking system is not aligned. Booked an appointment via text and arrived to it only to find they won't accommodate the time and asked to reschedule to another day. read more

Truly awful, I tried the monthly package because it seemed to be an affordable package. I tried it out but realized I was too busy for it and therefore, I wanted to cancel. I found out that there is a 2 month minimum, they didn't care to disclose it to me before and told me that I signed a contract. I understand that I should've read the contract first but I'm a customer first and shouldn't be received with stringent requirements or conditions. It's quite an egregious abuse in my opinion. read more

It should be named the toilet. Terrible customer service. My wife cancelled the service by filling out a cancelation form. I was there when we did it. They went ahead and charged my card anyway and insisted we did not cancel. I had to call my bank to dispute the charge. Ironically when we were there was a guy yelling at the rude receptionist for auto billing him after he cancelled. STAY AWAY FROM THIS PLACE! read more

I travel all around the country ( truck driver ) and the Joint plan works great for me! I get adjusted all around the USA!! Love it. Open late and some places on Sunday. The girl Doc here is fantastic! Fixed me up great!! Coming back this week again while in town. Dr Bell that's all I'm sayin! He did some stretching first since I woke up in a leg cramp last nite for 10 minutes of screaming lol...! I liked the metal hand thing for my back adjustment ! Love it. Hope he stays. Till next time. read more

I will always go here , this place have big strong men to man handle me and my back . I can't get a woman to crack my back since I'm a big guy , so this place and it's staff are god send to me . read more

No your staff wasn't following the laws at the time. I'm sorry but your reply is not true. Dr Heeter was complaining the whole time I was there about his patients wearing masks. Hello!?The rest of us were just following the laws! I wouldn't go back to him if it was free. read more

I've been going to this location since 2015 and I'm incredibly satisfied! I live a lifestyle of health and fitness while also working an office job. It's extremely important that I come in at least twice per month for maintenance and this place never disappoints. I'm extremely pleased with their level of customer service and the level of expertise and experience of Dr Heeder. He's incredibly friendly and I've developed a consistent routine with him that alleviates aches and pains and I always leave feeling amazing. I highly recommend signing up here! read more

I have not gone to a chiropractor since I moved to California in 2016, but recently found that I desperatly needed one. I saw The Joint and their walk-in policy and decided to give them a try. I'm so glad I did!! Dr. Justin Keffer was the first doctor who I met and who helped me. I've been back for regular adjustments and I'm so happy! Thank you Dr. Keffer for being an awesome first impression and thank you to the whole office for being so user friendly! Laurie Pettay read more

I've had a great experience with Dr. Barry & Dr. Salmon. Both were very patient and left my body feeling balanced. If it weren't for them, I'd leave 1 star because of Dr. Header. He was the worst chiropractor I've seen in my 12 years of receiving adjustments. He was rude, prideful, and he only adjusted one side of my body. He said it was because I only have one spine. He belittled me when I asked why he only "cracked" one side of my body. He chuckled and said (in a condescending manner), "Chiropractors adjust; we don't crack." Not only is his practice unlike anything I've ever experienced (every chiropractor I've seen has adjusted Both sides of my body - left and right), but his customer service was terrible. I still go to The Joint, but I make sure to go on days when Dr. Header isn't working. I'll never let him crack, I mean, adjust me again. read more

Great service in and out no problem! I wouldn't say it's the best chiropractor but for the price and location without an appointment, it gets the job done read more

Horrible experience this was my second visit. The first time I felt like the doctor didn't listen to me. Adjusted my back quickly and when I voiced my concerns about the treatment area they were dismissed. I went again and requested a different doctor. I had a worse experience. He lectured me on how often I should get adjusted like a kid, all but called me overweight, and again my area of treatment concerns were dismissed. I have went to The Joint at another location for years and never had an issue. I will drive the 40 min to my old location for better treatment. Do NOT go here! Extremely rude staff. read more

Terrible!! I left worse then when I went in. No privacy when having a conversation. Never going back

DO NOT F**KING GO HERE. When I want to give somebody my business I'm pretty determined. 1st visit on a Sunday: Worker at desk: "It's your first time visit? Fill out the paperwork" Me: "Can I have the paperwork to take home?" Worker at desk: " No, I'm sorry we usually don't do that" Me: "Ok, I'll come back. 2nd visit the next Sunday: Worker at desk: "It's your first time visit? Fill out the paperwork, it'll be about half hour wait anyway" Me: "Can I have the paperwork to take home?" Worker at desk: "Sure, here you go" Me: "Really? Ok, thank you I'll come back" Worker at desk: "Be sure to come in before 5pm is our last appoint" Me: "Ok" 3rd visit the next Sunday (6/23 approx 3:45pm): Me: "Here you go (hand paperwork)" Worker at desk: "Ummm I'm sorry, our last appoint is 1pm" Me: WALKED OUT AND SAID FORGET IT. The small things add up to make the big things. If they can't even communicate clearly, then forget it. WASTE OF TIME! read more

This is the best place to go to if you experience any body pain or aches that require adjustments! read more

The Joint Chiropractic - My Best place to come to get your life back I order, or just your back adjusted! - Chiropractors Near Me - Chula Vista, California

Exceptional service deserves major credit and this establishment deserves all of it - 10/10! Came in today (Thursday) around 10:30AM for neck pain that has been progressively getting worse over the past year. Prior to coming in, I downloaded the "New Patient Forms" from the website and filled it out completely to reduce the wait time. Upon arriving, I was greeted by Daniella with a warm smile and was welcomed in. Shortly thereafter, Dr. Oku called me back and I explained to him my situation. Dr. Oku was very knowledgeable and compassionate towards me and my needs for my neck pain. After his exam and adjustment - I am happy to report that my neck problems have subsided and will be back for more adjustments in the future! If you are considering a chiropractic adjustment and live near Eastlake, I HIGHLY recommend this chapter in The Joint's franchise! Great staff and exceptional practice by Dr. Oku! read more

unfortunately the process of checking in is very time consuming, i had missed a few months of coming and the lady at the front desk made me refill paperwork to "update" my information even though my information hasn't changed...this doesn't make sense, if health changes have occurred i would be ok w/ updates. i didn't have either and there were 3 ppl who were seen before I was, when i checked in only 1 person was waiting. also, if its your first time here do not expect more than a 5 minute appointment every time you come back. read more

I have a problem everytime I come in with the older Mexican receptionist. She turns me a way 3/3 times I've dealt w her in the front. The quality of the chiropractors here are great. But the only receptionist find a reason everytime to turn me away. This is the only location I've had this problem with. After the first time she did that I left and came back the next day then she couldn't find me in the system I asked for her to Allow the chiropractor for help found me in 10 seconds. Worst customer service for the front desk when your job is to only check people in. read more

I've been going to the Joint for several years but this is my first time back since the pandemic. I was disappointed by several things. First I expected things to be well sanitized because of Covid but the table was not cleaned or wiped down after the patient before be. I saw this first hand, The patient got up at the doctor through away the paper that covers the face part of the table and put a new one but did not wipe down any other part of the table with any type of sanitizing product. Second I told the doctor that I was in a lot of pain and had a really bad knot in my back and he only adjusted me in four different spots on my back and was more concerned about lecturing me that I should be coming in more often since it's been over a year since my last visit. When I said I understand but I just would like to be treated for what I came in for today he kind of gave me an attitude and cut my session short. No neck adjustment or anything else. Third the front desk person asked me several times about signing up for one of their plans. I get that this place is based off of commission and they're trying to make money but it just rubbed me the wrong way that they are more focused on money than helping a person who is in a lot of pain. This was my last time going there. I'm giving one star because the pricing is really good. read more

I was having lower back pain for 5 months. This was my first time going to a Chiro. I went in and I met with Dr. Salomon and he took the time to explain and listen to me. Highly recommend this place. read more

Been a client for many years and was happy until a dr who always seems to rush and had no bed side manner told me "you're good" when I questioned why he couldn't crack the other side of my body. Had requested to speak to the manager but no one ever called back to follow up. Sadly , the nicest dr I used to see only had Sunday and Monday availability requiring to me request a refund. read more

Came here as a new patient walk in on two days ago. Linda at the front desk was very friendly and professional. I filled out the forms and waited about 30 minutes to be seen which was not bad at all. I pulled my lower back area working out so that was what brought me here. They have a great deal for first appointment at $29 and great monthly plans. I came back today for my second adjustment and decided on the $79 plan which includes 4 adjustments per 30 day cycle. Which is an excellent deal considering most chiropractors run average about 45 a visit. I saw dr. Justin who was friendly and quick, he adjusted my entire back and neck. Today's visit was a total of about 15 minutes which includes checking in, signing up for the plan, and being seen. Can't wait to be back and get my spine adjusted regularly especially because I work out almost daily. Would recommend if you need pain relief. Office is clean as well. read more

Not a good experience nor a great manager. Came in from out of town for my wife (who's bday is today) to get an adjustment. She has been in pain and needed the visit. She was unable to be seen because we had frozen her acct due to Covid, and it could not be unfrozen without her "home" Joint location unfreezing it. The location was closed today so it couldn't be done. JESSICA, the acting manager was not willing to okay a one-time visit for my wife (and take payment). Jessica would eventually build up an attitude with us while my wife is pain needing her adjustment. Although she noted the chiropractor on shift today was not willing to open a second file for my wife, I made the mistake in thinking the manager could help. Location is wack. Manager is wack. Don't recommend this location at all. read more