I have now had 8 home-related transactions (purchases and refinances) with various banks and loan…read morebrokers, and 3 of those transactions have been with Carlson Mortgage. Carlson Mortgage has been the best experience for me and my family by a wide margin. Alex G. and his team have been very accessible and supportive, and Alex has been able to lock in rates that were better than the competitors. Much of our communication was conducted through email, including sending documentation or e-signing forms. Because of the number of documents we signed via e-signatures, the closings have been noticeably quicker than in my past experiences with other companies. I couldn't have asked for a better team or experience, and I plan to use Carlson Mortgage for all future purchases.

Alex and his team took great care of me! The entire process was transparent and well-communicated…read more The closing event was absolutely painless! I look forward to working with them for a long time!

Excellent service by the realtors & banking. By all parties I have been in contact with with @ the…read moreagency

The Garcia Mortgage Team was so helpful when my wife and I purchased our new house. This was our…read morefirst house purchase, so the idea of applying for a mortgage and all the details that go along with it seemed so daunting. We had no idea where to start. About 6 months before we actually decided to start our house hunt, we scheduled a meeting with Sue to figure out what type of loan and how much of a loan we could apply for. Sue was very helpful and explained in detail each item on the itemized fee worksheet. After our meeting, Sue did not pressure us into applying for a loan early since she knew we weren't ready to begin our house hunt just yet. When the time had finally come, we came back to work with Sue. She helped all the way through the loan application process, updating us each step of the way. It was like a walk in the park for us (okay, maybe a little bit harder). My point is, Sue did a great job in communicating and ensuring that we felt comfortable throughout the process. She responded to phone calls, texts, and emails within a couple of hours to a day at most. It was comforting to know that she was so accessible and willing to help. I cannot recommend the Garcia Mortgage Team enough. Thank you so much for all your hard work! You guys do a great job, and it really shows in the service you provide!

So glad they put a Navy Federal in the STL area. Would love to see more locations around the area…read more This branch is clean and the staff are friendly. There's a rep at a kiosk as soon as you come in the door ready to assist you with getting signed in to speak with the financial services representatives. There are only 3 bank tellers but the lines move quickly. There are two walk-up atms outside. The parking lot is small and easily gets congested. This is a smaller branch so seating inside is limited. I would suggest only brining people in that need to be present.

Wait time was too long need more staff to speed up the service. All the staff were knowledgeable…read moreabout their duties, responsibilities and communication skills. I also notice employees kindness and respect to customers

My wife and I purchased our first home together, and Top Flite could not have made the process any…read moreeasier. Our first child was due 4 weeks from the day the offer was accepted, so we were in a time crunch to get the house and nursery set up for our newborn. Top Flite got us closed in 11 days!! I call my child a true blessing everyday, but I tell you what, Top Flite was also a true blessing to our family! I had the house and nursery set up just in time for my wife and newborn to come home to. Shout out to my loan officer, Devon Feager, for the low rate and costs. Thank you for answering all my questions, and walking me through the process from start to finish.

BEWARE - DO NOT DO BUSINESS WITH THIS COMPANY…read more This was supposed to be a simple 45-day cash out refinance. It turned into a 106-day nightmare filled with constant errors, missed deadlines, and almost no communication. We only stayed in the deal because our loan officer, Jon, was helpful but the rest of the company was completely disorganized. The loan processor Nick repeatedly made mistakes, and we were given closing dates over and over that never happened. At closing, several debt payoff checks issued by Haven Home Equity were incorrect and did not align with the official payoff statements we had already provided. We informed our loan officer that some of the accounts were already closed and that we intended to negotiate those balances ourselves. He advised us to handle the negotiations directly, pay the accounts ourselves, and then submit updated payoff statements along with the unused checks. We were told that once the accounts were verified as paid, corrected checks would be reissued to us immediately. We did exactly what we were told. Haven Home Equity now owes us approximately $29,000--money that is in our mortgage and accruing interest over 30 years that we never received. This has delayed our full home renovation and forced us to hire an attorney. The only response we've gotten is from our loan officer saying "he hasn't heard back from anyone." This level of incompetence and lack of accountability is unacceptable. We started this in November and it is end of April and we are still dealing with this. There are MANY companies out there who provide quality service . Do yourself a favor and find another company to do business with. Proceed with extreme caution. If you have questions leave me a comment and we can connect.

Working with Mike and his team was so easy and convenient! The whole process went smooth and their…read morecommunication was outstanding. Highly recommend him!!

My experience started with great people assisting me. The associate that assisted me took great…read morecare in ensuring I understood the processes and took simple precautions to ensure we didn't get ahead of ours with the numbers. She communicated with me through the entire process till my funds were deposited into my account and my previous mortgage was paid in full.

Hands down, Joe Bobnick with Garcia is the way to go for buying and selling! This is our second…read moretime buying a home with Joe, and he always makes it as seamless as possible. Joe makes the process understandable, easy, and most importantly, he has our best interests in mind! We are also working with Joe to sell our old home, and he has made this process for a first-time seller as stress-free as possible!

Let me tell you why you need to work with Courtney Kestermont…read more She is well informed, she always has a guy/girl for all of your house shopping and repair needs and she is lovely. She took the time to get to know me as a person. That made looking for a house much easier. I felt confident in making my purchase as a first time home buyer with her by my side. And she's a Local! Look no further. Courtney Kestermont is your girl. Thanks for your hard work!

I was with another mortgage company that is very well known, probably bigger than Laura's however I…read moredidn't like how they were going with my loan and how they were just making things so complicated, Laura's number was given to me by a good friend of mine and I was not expecting much however she blew me away on how she makes things so easy and her response and how fast she replies to you even when she is off . Laura a true professional that made my loan process very easy and understanding. I would probably use her again and so recommend her to anyone . Ps. I was not an easy cliente and she answered all my requests and questions all the time . Thank you Laura

Laura was so great! She explained everything to me so well. She helped me through my first home…read morebuying experience and I couldn't have found a better person to work with. She was always available and willing to help in anyway possible. I closed within 30 days and it was such a smooth process. If you are looking for a lender that knows the business call, Laura!! She will not disappoint.

Working with Gordon since day 1 was one of the best decisions in our home buying process!! Before…read moremeeting Gordon, we shopped around and no one was as responsive and attentive. Gordon is a patient person, knows how to explain each step of the process (without sounding condescending), and is so willing to answer any questions! He even called us weeks after the closing to check in and see if we had any questions now that we're in our new home. I'm writing today because we closed on our home back in May and are still impressed by the service and dedication from the Sean Z team! Thank you for your beyond excellent customer service and for your commitment to your clients!!

Communication with the Better Rate team was excellent. Super responsive, incredibly knowledgeable…read moreand helpful. We will refer family and friends to them for sure, highly recommend.