Myself and a colleague wanted to treat some good customers to a nice Christmas meal in Bradford and some one suggested the "Ital" for a nice Italian.
Unfortunately this was a far from nice experience. At first the staff were warm and welcoming but later turned arrogant, nasty and threatening. We ordered a chicken dish and 3 fillet steaks, our food came out promptly and my colleague and I were served what looked like cheap stakes, you could instantly see that they were not fillet's, they were to big to be fillet's and far to tough. My colleague complained to the waiter (who later professed to be the owner) and was regaled with abuse stating they were fillets and they serve thousands of covers and he was insulted by the suggestion that they were not. My colleague not wanting to argue the meats provenance simply asked for anything else from the menu but the steak.
The waiter then went on one saying he could prove the steak was fillet and returned with a whole uncooked fillet from the kitchen. This was indeed a fine example of fillet steak but bared no resemblance at all to what we had on our plates. I must point out that fortunately our customers were happy with their food and insisted it was nice, but by this point the waiter had spent so much time being abusive to us our customers had finished their meal so we decided to cut our losses and asked for the bill being happy to pay for what we had. The waiter then returned spouting further abuse and by this time was becoming threatening. To my total amazement they had had the audacity to present a bill for all 4 meals, on challenging the bill I received further abuse telling me that he knew his rights and I had to pay for all the meals even though we had not even touched our 2. I then informed him that I was not going to pay for food we had not had and if that was a problem then he would have to call the police. To this I received another side dish of abuse, eventually they recalculated the bill incorrectly removing the cost of only 1 meal, after pointing this out I received another round of abuse and he recalculated it correctly. I of course paid the bill and left after receiving another 2 rounds of abusive and very threatening behaviour. I understand that restaurants make mistakes from time to time, however for a business working in the service industry you would think common sense and courtesy would prevail.
I have eaten in quite a few restaurants but this place has to be the WORST experience I have EVER had.
If you want a nice Italian meal DO NOT GO TO THE ITAL in Bradford, if you would like to be served abuse, be threatened or ripped off then I whole heartedly recommend the ITAL. read more
