Ordered 18000 but ac unit was paid for in Pittsburgh and to be delived to bridgeport wv store between 21 and 23 of May never showed up and Caused major beaches as it was needed to get Radio station transmitter site back online .Went to menards and had one online and 200 dollars cheaper. Never shopping HD agaon read more

I've been shopping HD as well as " Blue " big box store in my area more than usual in the recent years. It is Memorial Day weekend so I was at the Garden Center in the Blue store yesterday and than again this morning 9:00 am (Sunday) . I arrived at 9:40 to find the doors closed. Shoppers were shopping but had to enter and check out in the main store. There was no one in parking lot to assist with putting mulch in the car as a customer had told me. Memorial Day weekend!!! Do better Home Depot Wilkins Township! read more

Help is almost impossible to find.supposed to receive military discount on purchase when i asked for it i got a runaround about the discount and never received it.I showed them verification i was a veteran but they told me they didn't accept my military I.D.card as proof read more

I've been here a few times. The time previous to this was over the Thanksgiving Weekend and it was a total disaster zone with confusion about. This time was better but outside the store they be wild'n'out with crazy drivers, Tesla's to addict looking people approaching people for change. Trash strewn about, cart return shifted completely out of place. Looking more like what's left from the apocalypse than a store. Angry employees too. Now I see why the cart return is out of place. Dude pushed it even further out of place almost into the car parked beside it. Like I said wild'n'out at this location is the norm they like to rock. It was insanely hot inside the store. You had to go all the way down to the Pro Desk to checkout and leave. Customer service overall though do that was good. Overall it wasn't the worst but not the best. I know I'd be nervous about parking outside for any length of time. read more

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This Home Depot location is on the smaller side, but the selection is more impressive than some of the bigger ones! I come here usually in the spring and summer to add a bit of tropical plants to my home. I went there a few days ago to buy a Pygmy Date palm. I got a large one for only $19.99! The same sized one at Lowe's was $70! Home Depot has much better prices not just for Palms but for everything. The service is decent but average. My only complaint is the hours. read more

Stopped here because I had needed some masking tape and insulation strips for my AC. I had forgotten why I stopped going here when I lived in the area. Once inside it came back to me why I do not enjoy this location. First and foremost I had the configuration of the lot that this sits on. It gives you this feeling that the store is huge on the inside. Maybe it's the perspective that you see when you are driving from the mall to here, not sure what it is, but it's a bit misleading. Then there is the wreck that they call the parking lot. It is like nobody knows how to navigate this one. Plus add in the summer plant parking lot section and it's utter chaos. Then there is the inside. Expecting it to be a huge store, it is not. Compared to other big box hardware retailers, even other stores from this chain, this one is rather small and oddly organized, not in the good sense. As I mentioned, I was looking for two items in particular which should have made for an easy stop. NOPE. I searched and searched for the insulation strips for my AC forever. Thinking that it might be in the seasonal section just because in Pennsylvania we don't use AC year round. Welp after looking up and down every seasonal aisle multiple times and going outside, I couldn't find it. I figured it had to be elsewhere but who knows where. I moved onto the masking tape, I figured as I was looking for that I could ask any available associate along the was for the other item. Fat chance at that, I did not see anyone available. I headed in the direction of where adhesives would be thinking that tape might be there, nope again. Having bought paint at another location I remembered there was the blue painting tape in that section and just maybe other tapes might be there, YUP. I figured one thing out on my own. However I still hadn't found an associate. I find myself wandering the store looking for any available associate. When you do see one it usually at the other end of the store and you basically have to full sprint to get them. When I did get to talk to one, I was only told aisle 12. I don't work here, so to me aisle 12 might as well be a deserted island. There are many items in aisle 12, those many items reside on many shelves at different heights, those many heightened shelves have many sections. It took me a long time to find the insulation strips, but I did finally find them with very little help from an associate. read more

I like Home Depot. They have a great variety of pretty much anything you need for your house. Prices are competitive with other large chains, and they beat the smaller independents. Whether you're a DIY guy or need help from a contractor, they can help you out. As a military retired veteran I always appreciate the 10% discount, too! This is where I go for everything around the house! read more

I bought a dryer at Lowe's in Greensburg when they delivered and went to hook it up which was paid for they used the wrong connector and they would not hook it up to the event they brought the wrong piece . Had to go to the store to get the right vent connector. The house filled with gas so we shut off the main gas . The Lowe's guys came two days later to see if there was a leak . They said that the installers use the wrong connector for the gas so it was leaking all through the house . They could have blown us up ! 2 Days Later was at Lowe's trying to return plumbers putty and had the receipt the girl at the desk Alyssa said we could not return it you used it . I did not use it it's actually starting to get hard because the containers are all busted . As I was walking away mind you this is a $3.98 item. As I was walking away she was snickering and laughing because she didn't return my item she has so much Authority big deal​. Big deal! I talked to the store manager and he really didn't even care . Didn't even care how the customer was treated.. I started a chat on the web site. They gave me a phone number to call. That man didn't care how they treat someone who has spent $ thousands in the past week. Don't shop there they don't know how to hook up appliances (let your house fill with gas) and who cares about the customer..I AM DONE WITH GREENSBURG LOWE'S. Will be going to Home depot. read more

I want to thank Monroeville, employees Connie and Christian with the extra help they gave me with a return. When I could not carry the convection oven into the store, Christian did so cheerfully, and Connie then put forth extra effort to process my return. Thank you both! You should get a raise! read more

In the last year we have bought a lot of things at Home Depot from this store and from online that was shipped to this store. We have had good experiences and not so great ones. This past Thanksgiving weekend we saw that they had a good sale for appliances. We were in need of new appliances so we went to check it out. We had a good idea of what we wanted and the promotions that they had going on for the holiday week. We got there and started looking over the appliances. We were looking for a new refrigerator, dishwasher, oven, and microwave above the stove. We needed some help because we didn't understand all of the different savings we could have and we had questions about the appliances. A lady working there was helping out a customer and when she finished up we asked her about the sales. Her name was Leslie. My wife was asking her questions and she said it was best if we came to their wall that had their specials for the week so she could explain it better. She told us to take our time and to let her know if we had any questions. We looked it over and understood it better after talking to her and looking at the different specials. If we bought 4 appliances for above $498 and about $230 for the microwave we could save another $200 on top of their sale prices. It was really good. Once Leslie realized that we were serious about buying all of these appliances today she really took care of us. The fridge model and dishwasher were there for us to look at but the microwave and the oven wasn't there on the floor. So she brought it up on their website for us to look at. To make a long day and story short we got all 4 of the appliances. Leslie did a good job of going over the order, delivery, and warranty options for our big purchase. When my wife told her that we won't be going with any of their extended warranties and that they are a rip off she didn't bother us about warranties anymore LoL. She gave us the card of their kitchen installer there for us to contact later in the year when we are looking to renovate our kitchen at home. Overall it was a good experience here at home Depot. Leslie was really good at helping us and we made out on a great deal. read more

My family has been long-time customers of this HD store. The service is impeccable. We had an issue with a major purchase. I called the store. The process is to refer to corporate given the length of time and other factors. For months I called and tried to get assistance to no avail. I called back to HD for assistance. The manager that I originally spoke to was no longer there. I met a wonderful manager, Eric, who truly cared. He picked up the issue and worked so long and so hard to rectify the issue amicably. He called and kept us updated. He always followed up on things. He and the Steves did an amazing job. They all are a true asset to not only the store and corporation, but also to their customers and surrounding communities. They are the type of people and store that we will always patronize. Fair, respectful, helpful, talented and just all around good people. I have tried other stores/competitors to see and I always go back to HD. there is no comparison.....they are exceptional! read more

The Home Depot - The amazing repair job Eric and the Steves did on the platform and shed. - Hardware Stores Near Me - Pittsburgh, Pennsylvania

Bought a washer & dryer and purchased delivery and installation. I was scheduled for a week later, it was a Friday 2:30 to 6:30. They called the night before to confirm and give us the 2:30 window. I removed and disposed of my old appliances the night before. I waited all day and no one called or showed up. I called the delivery company after 7pm they said no one was coming because they ran out of time. I requested a follow up delivery to be dedicated for a specific time since it was their mistake. I didn't want to burn another day of work. They said no. I went back to the store to try to find a reasonable solution. They were polite and seemed sympathetic but told me they couldn't help. They also told me I was not able to pick the appliances up myself. read more

I don't typically go to this Home Depot. Lowe's is closer to me and frankly has a bigger selection but I was looking online for an outdoor rattan storage box. I found one through the Home Depot for a fair price. I could have had it shipped directly to me for like an additional $15.00 which would be counteractive to my frugality, I decided to pick up at my local store for free. I ordered the storage container and completely forgot to mark which store I intended to pick it up at. Seems as though the default was Savannah GA. What's that noise Homer Simpson makes? Doh! So I called the 800#, as I couldn't figure out how to change this. She was great canceled my order, and replaced it to ship to Pittsburgh. Great so far. Even better it came a lot quicker than predicted. Awesome. I set out to pick it up. Thus begins the decline. I go in the service desk is right up front. I need to check on a hose crank thingy, pretty sure that's the technical term, so I went to look at those in the lawn and garden area and decided to purchase that as well. Track back to the service desk, and stand in line. Soon I am speaking to the lady. Giving her my info for my online order. She finds me does some stuff on the computer and says someone has to bring it up front. Ok, I said then I will run my hose crank out to my car and move my car to the front of the building, assuming by the time I would return it would be waiting for me and it maybe big so easier to load. I go and do just that. At least 10 minutes had passed since I was told someone would bring my order up. I return to the desk and continue my wait. Nothing. No one is coming. There are employees all around but no one is bringing my order up. I am getting beyond impatient. My wait now since coming back in was 15 minutes. Add the 10 from before and we are pushing almost 30 minutes! WTF tell me where it is, I will get the thing! I am eyeballing everyone and looking at my watch. One employee finally says, "You still waiting for your order?" No I just really like hanging out at service desks looking irritated. I said, "yes and I have been waiting over 15 minutes, since I went out to pull my car around. " He asks the lady who Lord knows what she says and heads back. About another 5 minutes passes, but I can see in the home depot horizon the man carrying what appears to be my order! He approaches and shows me the box to confirm. My only expression was "well hallelujah". He asked if I wanted to open it, I said no not really I think I spent enough time here. Well I still needed to sign it out! Back in line to speak with the lady who originally called someone to bring up my order, yea right, and wait again. Finally up front she says the system is slow and it's processing. No I think everything here is slow. So she jumps to the next person in line and starts ringing them up while I wait again. Finally the paper prints, I sign and book it out of there with much frustration. So I like my storage box. And I am also getting prepared to begin some remodeling, but if they are this discombobulated over a storage box, how would a custom door or kitchen come out?! I think they need some serious management help. read more

home Depot had a sale on a ceiling light I wanted. To start walking in the door I was stopped asking to set up for an install on carpet I told the girl no and she asked me two more times. I get to the area with the lights and the one I want isn't on the shelf and there isn't a worker in sight I walk surrounding aisles and no one in sight I went back to the front of the store to ask a return girl she tells me she can't help me I asked if she could call someone and she said she would be never did I just walked out I've been in this store half a dozen times and every single time has been almost the same minus the time I went to get paint and the guy mixing the paint had the worst attitude I've ever encountered Stay away and go to Lowe's read more

Alan Petrucelli 13 Garden Ter Pittsburgh PA 15221 July 22, 2019 Home Depot 3550 William Penn Highway Monroeville, PA 15235 Attn: Donna Customer Order Specialist (Doors) The undersigned hereby demands that you: Refund my money for the defective door and improper installation. I bought a brand new storm door and it was installed months ago. The first door had scratches and damages; photos were sent to Donna and she ordered a new one. A month later, the new one was installed; the screen is defective and the door does not hang properly. I have been waiting another month for replacement. I have emailed her constantly, and get answers such as I must wait "until July 30". I will not. I will not wait since I have been waiting for months, (the "Action"). Please note that if I have to commence legal proceedings in order to require your performance of the Action, this letter will be tendered in court as evidence of your failure to attempt to resolve this matter. Further, you may be liable for any court costs, attorney fees and damages, including punitive damages. You might want to contact a lawyer to discuss your legal rights and responsibilities. Yours sincerely, Alan Petrucelli read more

This location is near my house so I am always in here for something. I can just spend hours walking around getting ideas of things to either update or change around my house. All of the sales associates are very helpful and knowledgeable. Sometimes it's hard to find someone to help you because they are busy helping other customers. They even cut keys that actually work. read more

This is a combo review. Because I'm reforming my online shopping ways... however, Home Depot is spot on with getting the most $$$ I am willing to part with in the DIY / Garden areas. First, Local: This store may not be the biggest, but we've always been happy with their selections. Slate tile, downspouts, Rustoleum, flower pots, kitchen hooks, gas grills, lawn mowers, patio furniture - pretty much A to Z. Second, Online (delivered for free through the local store for FREE): Huge (HUGE) online selections - they beat O.co in many instances. And they take PayPal, now! Home Depot has certainly figured out how to make it EASY to maximize revenue through online customer service. PS: The human staff in the Wilkins store is top notch, too! read more

Bought a Samsung washer, dryer, and a glass cook top from this location. Products were great, but my review is based on the service experience. The cook top order had multiple issues with an incorrect sku on a price tag leading to an incorrect price and unit delivered. Returned to the store to get the situation corrected and was very happy with the way the situation was handled. Price was adjusted, delivery waived on the correct unit, and all done quickly. Seemed like the employees really cared about taking care of the customer. read more

I am in no way affiliated ith Home Depot, but save yourself aggravation, financial burden, and disappointment and chose them over Lowe's. Lowe's customer service is bottom of the barrel and pathetic. Read into the horror stories that company puts people through and take it serious. I have been very happy switching to Home Depot, and they have better deals anyways ! read more

Several months ago I purchased laminate flooring spent over $3,000.00. Had no problems. Paid this off. Purchased washer, dryer and dishwasher top of the line. Paying these off in January, 2020 over $3,000 again. Dishwasher had a crack on the strip in the door. Called manufacturer as I was told to do by Home Depot in Monroeville. Received part and called Monroeville store to repair. I was transferred 6-8 times no one could help me. Last transfer was to Appliances a women answered explained to her very rudely told me I can't help you I will get someone to talk to you laid the phone down and I could here her laughing and talking not to a customer. I waited 25 minutes and hung up. Called back for the 4th time asked for Manager he is on a conference call. Spoke to a man took my info and someone would call me back asap. I can tell you I will now shop at LOWE's good bye Home Depot. Your loss. read more

Their prices have gone up recently and now they are filled with people walking around trying to get you to sign up for estimates on things. They are very persistent read more

One of the only Home Depot stores that actually have the items I came to buy! Staff is always friendly, whether your at checkout, in the aisles, or at the carpeting desk, everyone is eager to help you. One of the best Home Depots in western PA! read more

I came here 2 times in one night when we were installing are washer and dryer in are house. First time we had to get a plug for are dryer. It was easy to find with a decent selection. Price wasn't to bad. We were in and out with no problems. Second time we needed a flex pipe. We needed some help so we waited for the 3 works to get done talking. Once they were done one of them helped use out and found use what we were looking for. This Home Depot isn't bad but nothing special about it to make it great either. read more

HORRIBLE EXPERIENCE with store and delivery service!! We were scheduled for a delivery on Saturday. We were told at the store we would receive a call the day before with the 4 hour delivery window. We were asked for the best number to call, our cell was given. Friday NO ONE called. Saturday morning we called the customer service and told our window was 3-7. When advised no one called to tell us that we were told they called a different number NOT the number given to contact us. So, we spend ALL afternoon waiting (being told they would call 30 minutes before they would arrive) at 7pm AGAIN WE called customer service and were told they are a hour behind AGAIN NO ONE called to let us that. At 8:20 pm AFTER WAITING ON DAY they call and say they can't find the house. The drivers were on the complete other side of town. AGAIN at the store we were asked for a cross street and full address but I guess the drivers paid as much attention to that as they did our phone number! SO, The driver makes arrangements to come back Monday. Well when the time comes on Monday AGAIN WE call and find out the delivery company doesn't even deliver on Mondays! WTH!!!! Then WHY agree to come back on Monday???? So, now it's Tuesday at the appointed delivery window and when WE CALL AGAIN to confirm what time the driver will arrive, we are told "they can't fit us in"!!!! They have done NOTHING right, communication SUCKS and now they can't "fit us in"? Like we made all the mistakes here??? Needless to say the order is being canceled and our business will now go to Lowes!!! read more

Do NOT buy carpet from Home Depot!!! Their installation company is awful. I took 3 days off of work so far and it looks like I will need to now take 1 more. The first visit the carpet was ripped. The second visit they were no-shows and now tonight no-shows again. read more

This has to be the worst home depot location for customer service tried to back gal of paint that they messed the color and they would not return it so now I am out $30 read more

I only rate this particular location as a 2 because parking here can be challenging. I have driven to a further location so I don't have to deal with it. Other than that its your typical Home Depot. read more

This Home Depot is one of the most disorganized retail operations I've ever seen. Some departments (particularly the customer service counter) are ridiculously understaffed, so individual employees are literally running around trying to help multiple customers and take phone calls at the same time. Placing a special order was a lengthy experience involving several employees (each of whom would periodically disappear to take phone calls or help other customers). The Lowe's down the street seems to be managed much better. read more