Always able to find the shoe I need. This store has a Large selection. It is in a good location and…read morethe hours are convenient.

I think that this shoe store was great it has the shoes I want in my budget and I couldn't be…read morehappier!!

Due to an injury to an achilles tendon my husbands doctor suggested he wear cowboy boots. So off to…read moreFrench's we went as they are a local landmark here in Crossville. Walked in-three women behind and around the counter....crickets. No one even says hello. We start to look around and I'm talking to him about brands, sizing and heel styles thinking someone will come and help us. Nope-we were never acknowledged, not once. After 5 minutes or so, we walked out to take our business elsewhere. They didn't comment on our leaving either nor did anyone say "thanks for coming in". One thing I can say that's a positive-they are consistent....in providing the absolute worst customer experience! We walked in ready to drop whatever it cost, to get my husband good boots-and left with nothing except a sour taste in our mouths. I'll never go back and I'll tell everyone I run into to avoid it as well. Off to Knoxville now! PS With the advertising they do I was expecting a huge selection. There was no selection. A good selection of work boots, zero selection and a traditional cowboy boots. Only a few brands offered and very limited sizing.

What a great locally owned independent shoe store. You can't fine these kind of stores these days…read more The upstairs 2nd floor was the bargain basement. Lots of great deals there. There was such a variety of shoes I had a hard time deciding. I felt like a kid in a candy store. All merchandise was well organized. It was easy to find my size. I picked up a great pair of Florsheim dress shoes and a pair of Keen hiking shoes each for $50 bucks! Larry, the stock/salesperson, was so helpful. Great guy! If you are in or near the Crossville area, I highly recommend this shoe store. It's worth the trip.

Customer service is what these guys are all about! I was lagging a few minutes behind my wife in…read moregetting to this store and when I entered I could hear the employees having a conversation with her about what brought her in. When they found out we just stopped in on our way to do some waterfall hiking they proceeded to share all the local popular hiking spots and talked with her as if they were friends sharing notes about upcoming plans. The store, nicely decorated and in the process of getting set up for the Christmas season. Lots of unique items that would serve well as home décor for you or would make for excellent gifts. Prices were really good and they are more than willing to do what they can to accommodate - shipping isn't an issue! Also, they are on facebook, just maybe don't display everything they have available. We really liked this store and would most certainly return here if we find ourselves in the area again.

Fabulous place to shop. Jongee is great at finding the perfect outfit for you. Everything is of the…read morehighest quality.

Always courteous and clean store everywhere I've been. Excellent selection and not too shabby on…read morethe prices. Family friendly

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

My 17 year old only had $40 (exact amount) in his bank account when we walked into this store…read more... he found a pair of shoes for $49 and I had planned on paying the difference.... when we got up to the counter I advised the clerk, Triston Johnson that we would be paying 2 different ways he said "that's no problem" so I thought we were good. I told him that my son was going to pay $40, even, with his debit card so he punched that in.... after standing there observing him I realized that he was completely clueless on how to handle the transaction! He told my son to insert his debit card and he charged him the $40. He then informed me that the difference was $14 and some change I was prepared to pay the rest but he closed the register drawer and said that he would be right back..... a minute or so later, a lady by the name of Hailey came walking up and took the receipt and stated that she would just "return the shoes and give him his money back". I told her that he used his debit card and that she couldn't just give him his money back, and that $40 is ALL he had. She assured me that he would get his money back, she told me that twice, I asked her if he would get it back right then and there and she said "yes he will". Against my better judgment I let her go ahead and do her thing.... then, just as I suspected, she had him put his card back into the card reader.... I then asked why she made him do that.... she stated that she put it back onto his card... by this time I'm more than angry and very unappreciative of how she tried to insult my intelligence! I asked her AGAIN, why did she tell me that he would get his money back immediately so that he could buy the shoes????!!! She said "he will get his money back depending on his financial institution ". I knew that this was going to happen irregardless of what she said to begin with! I told triston, travis, whatever his name was that if he didnt know how to do the transaction then he should have gone to get someone that did! So there we were, no shoes, and waiting for no telling how long to get my sons money back on his card! He is autistic and intellectually disabled so of course he didnt understand what all was going on! It was very wrong how this was handled! My opinion and we all know about opinions, but I believe that since it was the employees mistake, they should have done more to make it right, right then and there so that we could have gotten the shoes and the store could have made money.... I've put a call into corporate but I know NOTHING will be done about it except MAYBE an apology which is fine but not anywhere near enough! With this being said, I will be blasting this All over social media and everywhere that I can give a review! I will NEVER go back to store #1377 in Smyrna Tennessee! Ever! The employees attitudes suck so if you want ignorant people giving shitty customer service then by all means, knock yourself OUT!

Ok, there's really nothing WRONG with this place per se. I was greeted when I walked in by the…read moregirl at the register. It did have shoes. But the selection was definitely "I've experienced better". But perhaps I didn't know what to expect. So I hit the women's section of shoes and the majority of shoes were flip flops and tennis shoes with a small selection of any sort of dress sandal or shoe that you could wear to work or wear out to party. If I can go to a shoe store and not buy anything then we have a problem.

Very, very nice people. Fix my shoes while I was there. I would go back again anytime I highly…read morerecommend them.

Fast friendly service, no attempt to sell something I didn't need. He fixed my boot's while I…read morewaited. Fifteen minutes later I was on my way. Reasonable price for what I needed.

shopping at Marti and liz shoes is always a joy. They carry great brand names shoes for crazy low…read moreprices. The people who work there are helpful and friendly. They encourage you to come in often to keeping you up with the ever changing selection.

I loved this store. They sell good quality, designer shoes at really great prices... often just a…read morehalf or a third of the regular price. IE, most shoes are priced at $9.99 to $34.99. And they are selling brands like Clarks, Birkenstocks, Converse, ecco... etc. None of the shoes have boxes. Many appear to be new but many are also scuffed or seem like they might have been worn once or twice. (Bought and returned, perhaps?) These people know how to roll. Inexpensive high quality shoes, prices written in sharpie underneath. A super organized and clean store. They play Christian radio music. I thought to myself, "Well. Now I know I'm in Tennessee..." I had a blast shopping here, and if I'm ever in Cookeville again I will stop. Definitely recommended .

I love love love their t-shirts. I know that is an unusual item to love there but they have the…read morebest selection at a great price.

Usually Kohls is a pleasant place to shop but today we had the unfortunate opportunity of dealing…read morewith Brenda at customer service. For a person who obviously hates dealing with people during the holidays I'm shocked to see to see her in such a front and center position. Everyone else was warm and inviting, greeting customers as they passed. I was surprised to see the store so clean and organized for this time of year. But Brenda being the last connection of Kohls left a bad impression.

Went in without a clue what my next running shoe was going to be with no plan of buying anything…read moreyet. I told the guy what kind of running/exercises I do and he lead me to exactly what I needed!! I couldn't leave without a pair!

This is a family owned business that genuinely cares about…read moregetting their customers the right shoes for their feet. It's not like a shoe carnival where you search on your own, no they offer personalized care for you and never pressure you to buy anything. They are willing to take boxes and boxes of shoes out for you to try! The shoes are fantastic and have helped my back and knees so much. The average price of the shoes is 125.00 since they are made for whatever support you need. The business owner Karen is the best and she is dedicated to getting you the right shoe and even if you can't find one she is more than willing to give you the same amount of time with no pressure. She can just look at your feet and your walk to know where to start!!! That's amazing!! She has like a superpower!! Me, my husband and my sister have all purchased shoes there. Try it out, you won't be disappointed!!