Friendly staff, not a lot of options by way of vape, Kratom and typical smoke shop provisionsread more

I have been going to Capital Cigar and Tobacco for at least one year. I have been given the most…read moreprofessional informative information about tobacco products, CBD, vapes, and important smoking information. Sharyn has gone above and beyond her duties in making sure I make knowledgeable and informed decisions when purchasing products from her store. I truly enjoy going there each time because Sharyn is extremely genuine. I will always recommend anyone go to Capital Cigar and Tobacco if they want to learn everything about smoking products. I salute Sharyn for being committed to EXCELLENCE!!

Update from feb 2020. This place still horrible Customer…read moreservice this man with the gold grill decided to card me which would be cool if he carded me last week and the week before and the week before. I know the guy that owns this place he also owns the one in Woodbridge I go all the time. This decide to tell me I'm still "barking" I'm not going to run "no show over here" when all I asked is why he asked me for my Id and why he wasn't asking anyone else. He then tried to rip my card out of the machine to prevent me from spending money here. At this point I'll have to file a complaint with the better business bureau and call the police to make sure they are aware this business isn't following the state law. I have had so many bad experiences at this location... it's crazy I'm still spending money there. This location has to be the worse. In my most recent visit they rushed me out the store as they were in such a hurry to close. The gentleman that manages this location sits usually and tells the other guy to do majority of the work. My issue with the other guy is that he doesn't pay attention last time I was in here he literally took 4 people in front of me while I was standing there I had to make it a point to ask him why I wasn't being assisted when I had been in the store for almost 20 minutes. This visit they don't even have the same stock. I know the owner of the Woodbridge one and he is SO nice and helpful. I can't spend money at this lovANYMORE ... moving forward I'll go to woodbridge or order offline

They don't answer their phone so I guess they gotta take this L ‍they sold me a defective product…read moreand I'm trying to reach them to get info in the return, but I guess I have to go into the store to ask- which I don't want to do simply because if I go and there's nothing they can do for me, I'm going to be a little upset that I had to make the drive all the way over Edit: they finally answered- I'm calling bc my Smok Nord 2 has died where both pods started leaking (a common issue I've seen while reading many reviews) the attendant told me that I WAS THE REASON this device died- he said that the device will overheat when put in a pocket and it'll melt the plastic pod and cause it to leak. I asked him what device he would suggest and he basically told me if I had that problem w the Nord then I would have the same issue w every device. I've had pens w buttons on the outside before and I've NEVER had this issue. Lesson learned I'm never coming back to this store and I suggest you don't either. Edit 2: I've read plenty of reviews that say the same thing- the nord2 is just leaky in general- guess the attendant didn't know this and I should've done my research instead of taking the attendants word at the point of sale. So this guy at the store is completely out of pocket.

Excellent customer service as usual…read more Food was excellent thanks for asking! And interior looks fucking amazing. Whoops. Excuse the language guys. I like their nicotine products for sure! Pleasure doing business!

We went to the Celebration location and Bruce was fantastic even though we showed up pretty much at…read moreclosing time! Super nice and very helpful! Also visited the East Mall location as the first location only had 1 of the vapes we were looking for and I met Nabil the owner and he was also extremely nice helpful. I will definitely be visiting both locations again!

Products are fine; the customer service is not…read more 1. When I walked in here, there was an open MacBook in the middle of the floor in front of the door. I nearly tripped over it. The manager, who was on the phone, rushed forward. Instead of apologizing for the dangerous placement, began yelling that it was a $2k laptop and if I had stepped on it the store would have been ruined and I would have had to pay for it. Strange start. 2. I looked at a few products and picked up a small plastic packet of CBD. The same manager, on the phone, yelled over to me that I was not allowed to touch products "unless I was accompanied by someone else." It was store policy, they said, and they had to be consistent. After these two bizarre situations, I quickly got my products and left. As a POC, being treated like a criminal for touching a product is unacceptable. And nearly tripping over an open laptop on the floor is not an experience I want to have at my local CBD shop. I will not be returning. *My previous review was taken down for some reason.

"They always tell me the product will arrive next week. I go the next week, and there's no product…read more It's been the same story for a whole month."

Very good selection of vapes! Open late on Sunday very…read morehelpful! Highly Recommend :)

The place is very personable. I walked in planning to kill time and ended up leaving with some cool…read morestuff. I noticed customer after customer come greeted as if they've been friends and family for years. It feels as If this place had tables it would be a spot to hangout. Both gentleman are top class with knowledge of their wide selection and information on all of their product. Lots of accessories and attachments for glass. You will be happy. Prices are great and you will not be disappointed. Do not be afraid to ask for anything more expensive or for something less. They got it all! I noticed their torch lighter prices were better than Amazon. They also had some things you won't find easily on things like eBay or Amazon, such as dynavap or other brand name items.

I really love this place and come very often. Everyone is so kind and outgoing! I brought my dad…read morehere since he retired and everyone is so helpful and nice to him as well with teaching him all the new gadgets. Also seeing the doggies is always a plus! The owner is amazing as well and definitely knows how to run this place. I will never go anywhere else! See myself working at a place like this because the vibes are always there! Love you guys!

This place is amazing! I now consider it my go to Vape shop! Mike and Cameron were so amazing,…read moredetermined to make sure I knew what each item did and how it worked. Mike, may not know it, but I plan on calling him with all my questions when I'm not able to get out to his shop as much as I'd like. He is honest, tells you the truth even if it's not aesthetically what you were hoping for. We just had the Downtown Herndon Fair where the shitty shop that ripped me off and took advantage of my inexperience is located. I made sure to very obviously hand out all the business cards I grabbed from Mike and gloat on what a real vape shop is like. I hope it brings him all the business he deserves! My job allows me the ability to put the word out about business worth supporting. And this is definitely one of them!!! GO CHECK THEM OUT!!!

This place is amazing. I was so shocked on all of the options and how big the store was I didn't…read moreeven redeem my 15% off! The prices are affordable and very reasonable. I went across the street and the same products costed more and there was less choices. This is going to become my go to store. The hours are very nice too. They do not close too early so you do not have to rush here if you have a need. Now only is the shop amazing but the guy who was working was very informative. It's hard to find people who really know their stuff.

rarely leave reviews, but this place absolutely deserves one. I've been coming here every couple of…read moreweeks for my refills, and every single visit has been a great experience. The selection is excellent, the store is always clean and organized, and the prices are fair. What truly sets this business apart is the store manager, Fatima. She is one of the sweetest, kindest, and most respectful people you'll ever meet. From the moment you walk in, she greets everyone with a genuine smile and a bubbly personality that instantly brightens your day. She's always patient, knowledgeable, and happy to help me find exactly what I need. Fatima, please never change. We need more people like you in this world--people who treat others with kindness, respect, and sincerity. Thank you for always making every visit such a positive experience. May God continue to bless you and this business. Amen! Highly recommend this store to anyone looking for outstanding customer service and a welcoming atmosphere.