I went here to get new headlights and the service was outstanding!! I was greeted promptly and after the consultation they started on my car! I knew HID headlights are super bright and I was in and out in about 30 min or less. The also installed LED license plate bulb on my car too! This is a really cool place! If your headlight ever goes out, come here and they will take good care of you! A++++ service! read more

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Fast customer service, installation went smoothly. Price was reasonable for the lights on my 2017 Impala. Highly recommended in my opinion. read more

The HID Factory - HID Headlights - Auto Customization Near Me - Houston, Texas

I've been coming to this place for years! Great customer service and quality work! They saw I had a problem and knew it needed fixed. Gave me a great price too. If I ever have a problem I know they can help me with it when it comes to aftermarket lighting accessories! read more

Received lights the other day when I made purchase online the bulb color selection was 6500k. When I received the lights they were a 6000k not 6500. I don't know if I even got authentic morimoto bulbs the wiring the grommet bulb gasket was black not tan like on the website and the morimoto website. Wiring very poor quality I've seen better wiring on cheap Amazon bulbs. That's the bad. The good even though didn't get advertised 6500k I'm still happy with the light output, also wasn't advertised as a canbus ballast I was happy it was,so I didn't have to buy any extra wiring. Easy self install. Had done in no time read more

This small independent business was incredible! Fast professional clean! Support small business and see these guys to get any of your lights fixed on your vehicles! read more

OH WOW!!!!! I just called to ask a question about my receipt. So I ask if I can speak to Burt, then out of nowhere this incompetent employee begins to yell at me that Burt doesn't work there anymore. Screaming " I know who you are!" "You wrote bad reviews on us." what do you want from us!! This person has issues. He says his name is JASON. This is the most unprofessional human being I have ever come across. I asked to speak to someone who was above him. He then said "I'm not talking to you no more!" And hung up. INSANE.. Well sweetheart since you read these reviews, it sounds like you have personal problems. And a word of advice, you leave those at home. You do not take them to the work place. read more

The HID Factory - Auto Customization Near Me - Houston, Texas

Just happen to see these guys on YouTube. I called in my order because I needed help selecting the right lights. Great service and so far happy with the results. read more

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Took care of HID headlights on my suburban within 30mins of me showing up! Great experience !

Paid 700+ for second gen retrofits. Took months to arrive, then arrived broken. Had them on for less than 6 months the passenger headlight builds condensation. Few more months and the driver side builds condensation. Best of all the projectors have gone out. I called for guidance on what to do to get them on. And they have no tips or concern about what's wrong their product. They did not want to send me a new set although both build condensation and now the projectors don't work. They want me to take them off my truck and send them in to them who knows how long that will take. If you buy from them make sure you don't break the old ones bc you will need to re install them when sending them in for warranty. And if this is your only work truck then your SOL. Forgot to add that the cut off line is not starting at all and looks like ass. Not sure if it was just mine? read more

Bill and his crew at HID factory has done me a solid this past weekend. I went in with a right head lamp that was busted and not working and they had to diagnose what exactly was going on with it. For 35 dollars, they would diagnose it, but if they have to replace or fix the HIDs the 35 dollars would be dropped. Turns out my entire right side of my HID set was toast and I had to get a replacement. Thinking I had to spent north of 300 bucks with installation fees, I was expecting the worst. The associate at the counter was really helpful and polite with explaining my situation. I was able to get HID Factory's own set for my replacement for $200 installation included, with a 2 year warranty. At the end of the day, I was satisfied with the product and service. I was told it would take 1 hour, but it ended up being close to 3. They did get really busy during that time so I completely understand. Quality work takes time. If you're looking to get good products and solid service for a reasonable price for your HID needs, this is the place to be. read more

Bought some morimoto for my f150 Returned a yr after due to some wear and tear got a new set no questions ask , get your warranty guys read more

I've been here twice with HID/Dome light issues after initial install. Today I just realized my right front headlight is half off again. I don't know if it's the quality of the lights they use but it's really disheartening to have to right any review. The first install was not wired good, the harness wires were stretched to the bulb. Nothing was done professionally mounted or protected in my opinion they were just hooked up and put in the housing. The dome lights were on again off again and the initial install they forgot the bulb on the passenger side. Not sure if I just ended up with a new guy but it's not worth going back and waiting two hours to end up having to go back again 6- months from now. Everyone was very nice and polite it's just the work performed was not quality for me. My advice if I was the owner is to inspect the work of the installers to ensure you don't incur more reviews that are not favorable. My issue was simply from a quality standpoint, everything else was fine. read more

I would give these guys 10 stars if I could...it was probably one of the best experiences I have ever had as a consumer working with an automotive vendor. From the first interaction I had with Travis on the phone - to speaking directly with the mechanic on site - Joe - I can't speak more highly of their professionalism, friendly + helpful demeanor and ability to fit me into their schedule - THAT SAME DAY, What I appreciated most is that they delivered me a quality product (new LED headlamps + installation on my Tahoe) at a very reasonable price - where I knew I wasn't being taken advantage of. And they totally could've taken advantage of me - as many vendors would've. (I'm certainly no car expert - just a mom looking to have upgraded headlights to see better at night - which would've been apparent by my elementary-line of questioning on the phone!) These guys were incredibly patient with me and very forthcoming with honest opinions and feedback about the products and never tried to sell me on more than what I wanted - or needed. I wish I could take my vehicle there for all maintenance issues! Dealerships, service centers, tire repair shops - ALL OF THEM should take the time to secret shop HID Factory and see what excellent customer service looks like. read more

I came in a year ago to get HID kit for my Toyota Tundra. A few weeks ago I began to notice an issue with the headlamps. These guys are top notch and stand behind their products. Excellent customer service and get you taken care of. If you are looking for a place to get LED's or light kits. No need to look further, come on over to HID Factory and ask for Travis. He will take care of you. read more

I'd like to say thank you to Bill, Jose, and Joe for their customer service! I was able to get h11 2stroke LED headlights for my car and the install went smoothly, they were also very informative and accommodating with any concerns or questions I had. I also like the fact that it comes with a warranty. Hopefully these LED headlights will perform great at night. read more

The HID Factory - Auto Customization Near Me - Houston, Texas

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Great customer service and quality work. I came here for taillight tints, inside, and outside HID/LED lights and was very happy with the results. read more

Guys do a really good job. I've had two cars down by them, and the lights last a long time. I'm coming in to grab more lights.

I can see (at night) again! Great experience. Brought my car in with my original 15-year-old stock headlights that were go glazed over I couldn't see 10 feet in front of me. They installed some aftermarket Projector headlights with Halos and an HID kit, and it totally revitalized the look of my car. Not to mention that with the HIDs, I can now drive (safely) at night again! Bert, my installer, was extremely courteous, patient, and knowledgeable. Answered all my questions, and performed an outstanding installation. When I get ready to have my taillights & fog lights redone, I'm definitely coming here. read more

The HID Factory - Before & After - Auto Customization Near Me - Houston, Texas

Got referred to this place in 2013 not caring about my lights at all. Now I have to have HID's on my head and fog lights because they totally enhance my car's look. I've been coming to these guys for a few years and they are really cool about everything-good services and a warranty with a nice inside area to chill and wait. Just be sure to schedule an appointment otherwise you might be waiting a little bit as a walk in. One of the guys even helped me out with an auto issue that's supposed to be under manufacture warranty but wasn't anymore because I got after market lights. He reinstalled my old headlights so I could get the issue fixed at the dealership, THEN reinstalled my previous HID's all at no cost. Travis I think, either way brownie points! read more

Went on a Friday afternoon to see if I can them to fix my HID because I was having trouble seeing at night . After taking a look at them they notice that the headlight adjusters were broken, and that there was no issues with the HIDs what so ever , so we decided to get replacement headlight to fix the issues and it did !! but later that night I notice that the driver side headlight wasn't working so I went the next day to see if they can fix the issue, they came back and said that one of the ballast went out so I told them to replace it as well, Later that night I was driving back home and I started to notice an awful smell coming inside my car, it smelled like burning plastic so I pulled over to a parking lot and notice my passenger headlight was full of smoke inside the housing and the HID bulb was out of it socket !!! I was furious because my car could've catch on fire! they're nice guys but not sure about they're installation process be aware and make sure to double check they're work!! read more

The HID Factory - smoke inside the headlight - Auto Customization Near Me - Houston, Texas

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These guys are quick to get you in and quick to do the job. I had HID headlights installed on my Volvo and they look like they are factory quality! They are friendly, very honest about pricing and why they price things the way they do and don't sell anything to their customers that they don't need. At a very reasonable price and worth only 45 minutes of your time, go see The HID Factory guys and they will take care of you! I highly recommend this place. I will be bringing my weekend car to them soon to do that one too! read more

They are super professional and super nice!! I love this place~~maybe a little wait, but once they start to work on your car, they are pretty fast and detail! Headlight HID and fog light LED, charge is very reasonable and done about 1 hour. They even fixed the light angle for me that every other shops said no, we are not able to do it. Finally, I can see clearly at night again!! Glad that I took my car to them!! read more

Dedication is the motto at this place. I was waiting along with 2 other customers close to closing time but these guys everything the could to make us happy. If you need lighting for you vehicle I wouldn't go anywhere else now that I've been here. read more

This is incredible place to fix your car headlights with new look more brighter and guaranteed best price and they gave me 2 year warranty. I went to my Nissan Dealer and got quote for $205 just to replace low beam old style halogen bulbs. I love the headlights with brightness to drive safe at nights. read more

Installed some hid lights got in and out with no issues great service recommend coming here for those who need lights

I ordered a pair of 650 dollar headlights from them and they didn't even work right. I could only get the low beams to turn on so I called them and talked to the guy who made them and he was so cocky about how he did those headlight a bunch of times and he hasn't ever messed up. I finally convinced him to send out a new wiring harness, but guess what, it never showed up. It has been months since he told me that and they never came nor did he contact me again. read more

Hats off to Travis and the gang...We are very pleased with the outcome of our slingshot. Thanks guys and keep up the good work read more

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I purchased an elite kit and installed it myself, I am very happy with quality and with the customer service I was provided. I would recommend this business and will give them repeat business. A+ service. My vehicle is a 2012 Volvo 670 tractor. It's nice to have a business that gives good customer service. read more

EXCELLENT SERVICE ! The Team at the HID FACTORY installed an emergency light bar on my roof and a new horn, speaker, and siren under the hood. Their work was perfect, done on schedule, and is still working great a year a year later. The installation of the control boxes in the interior was done with exquisite care. NO holes in console or dash required. That made the work excellent. Travis and his team went the extra mile for us. If you have an auto lighting job, THIS IS THE PLACE for it. Excellent work, reasonably priced, they stand behind their work. I am returning soon for headlight work on my other cars. These guys are good! read more

DO NOT WASTE YOUR TIME WITH THIS INCOMPETENT COMPANY Worst customer service I've had in recent memory Cliffs: Ordered cab lights 12/6 Four days later the order was processed and shipped (12/10) Incorrect parts arrived 12/18 Convinced the HID Factory to send the right items New package arrived 12/22 Didn't get what I ordered but rather "what they had in stock" Requested refund, shipped parts back, and still have not been refunded TWO WEEKS after my package was received I'm out $30 in shipping ($15 each way) and have to file a dispute with my credit card company to get the rest of my money back This company is a joke. I called them after they sent the wrong lights for my vehicle and was told to "call back because the department that handles online orders was busy." Hilarious. Personally, I would have taken the customer's number and called them back, but that's just me. I eventually spoke to someone who insisted I return the original, incorrect order before they would ship the right parts. In other words, I pay to ship the wrong items back, wait for them to receive it, and wait again while the correct items are shipped back to me. Somehow I convinced them to simply send what I ordered asap, and while they did, it was wrong again! Instead of amber lights, I received white. I called back to explain the issue and was told "Yeah, sorry about that. We were probably out of stock on the amber so we sent you white." How about just sending me what I ordered and paid for?! This time they refused to send the correct parts without first receiving the stuff I had in my possession back, so I cancelled my order and returned everything for a refund. They received their parts back on 1/13/21 and I still have not been refunded. Ultimately, I'm now forced to dispute the charge with my credit card company. This is nothing more than two guys trying to seem bigger than they really are hoping to make a fast buck off of cheap Chinese parts while screwing their customers. read more

These guys were great ! Arrived on a super busy Saturday with an HID light not working. (Not their installation). They checked it out and had me on my way in no time at all. Super friendly and fast. Their customer service was excellent and when it is time for me to buy/replace....I'll be coming here for sure. read more

My HID headlights went out and no one could repair them correctly. I drove around with high beams for weeks. I called The HID factory and the guy said they did not have any appointments, but I could come by and get a diagnostic done. I drove 35 minutes to get there and I'm glad I did. The right side of my HID was completely shorted. He recommended to replace the system with LED technology to have less problems and I did. The new LED lights are bright , come on instantly and have a two year warranty. I am very happy and pleased with the service and product I received. Since I did not have an appointment it took 2.5 hours, but worth the wait. I'm so thankful that they came up on my Google maps under HID repair. I give this factory an A+. This place is top notch. A very greatful and satisfied customer. read more

Got led lights installed on my impala will be back for some other work I want to get done

Top notch people. If you need anything that they do--go there without fail. A rare find. read more

Excellent shop for automotive lighting. I came here to replace the fog light halogen bulbs with LED and also to replace the factory HID bulbs with whiter ones. They did a great job. If there is an issue, they will stand behind their work and product. I had a problem with the first set of HID bulbs and they worked with me to get them replaced. No hassle. Very nice and professional. read more

well its been over 2 years now with my interior led lights on my 2013 Nissan maxima and they are still bright as hell and I love it...as well my led light under my hood.... the hid factory was amazing and know there lights...just wanted to say thank you and I be there soon to do my headlamps halos and some exterior lighting... im not in yall area but ill drive the hour drive to get great service...just be hating the Houston traffic coming from league city texas read more

Got my headlights and license plate light done like 2 days...the work they do there is A1! All the headlights and whatever light you install there's actually a warranty on it if it goes out or if there's something wrong with it. They mount the ballast and everything. I would recommend this place to anyone who needs some Hid. I will be back for my next mod...the light strips on my 15 accord! read more

Great work and customer service. I had a HID KIT installed. Well the ballast went out and even though I live in a different state they took time to trouble shoot over the phone and they honored their warranty and sent me new parts! read more

Love this place I did my 2015 Toyota Camry hids and led switchback for a good price I recommend everyone go here read more

The HID Factory - Auto Customization Near Me - Houston, Texas

Travis at HID Factory was top notch. I brought in my 04 SRT 10 with a faulty led tail light, he trouble shot it, found a resistor to be damaged and replaced it for free, he also replaced a third light bulb and threw in a couple of turn bulbs, all for free. These guys installation was clean and they were all professional, I recommend it to anyone looking to upgrade your lighting systems read more