My husband and I went to WNC Audiology without doing much research about audiologists in advance…read more We were so lucky that we came to this office. The doctor is very skilled in the complexities of hearing and how to adjust hearing aids to amplify sounds and volume through our iPhones and iPads. Recognizing that our hearing needs are different, she prescribed different brands of hearing aids for each of us, rather than using a "one size fits all" approach. The office staff explained the details of the service agreements thoroughly and suggested that we return for tweaks as necessary. We recommend this audiology practice very highly.

After talking with a few friends who have hearing aids, I concluded that I should work with a…read moreprovider that has an audiologist on the staff and available (as compared to "hearing technicians" or similarly-titled staff); and that I should purchase hearing aids from a provider that will permit and encourage follow-up appointments to assess progress and address any problems. I found WNC audiology that met these criteria. Dr. Angelina and her staff are knowledgeable and have been very helpful in assisting during my process of finding hearing aids that best suit me. I have not completed the process yet, but am very satisfied with care that I have received to now. The selection of hearing aids is complicated and purchasing hearing aids is costly. I encourage folks to ask questions to figure out what is best, and affordable for them; find a good, and experienced, audiologist to guide you through the process; and do ssome homework. I will update this review when I have received the hearing aids that I have ordered.

Great service and in a timely manner. After visiting primary care and urgent care, I was told I…read moreneeded a specialist to take care of my case. It didn't take much longer to get scheduled after they received my referral. I am so grateful to them because they solved my problem and they were very nice.

got three different custom ear molds from Hearing Center Asheville. The first did not have the…read morelapel I requested after being told the molds would take 3-4 weeks to make. It was 6 weeks. I called and could not reach anyone and got no calls back when I left a message. Emily at the front desk is extremely aggressive and hard to talk too. When I lost this pair at a concert I came back and had Hearing Center make me two pairs just in case I lost one again. Along with my gf who also had a hearing mold made. So keeping in mind this would be 4 orders of very expensive ear molds I entrusted with HC of Asheville. Upon pickup I see that the molds do not have the plastic laniard I requested they are fabric which fall apart and come out of the molds. One of the pair lack completely any of the tabs you use to take the earplug out of your ear. Which wears the earplug after time having to grab on the body of the plug itself to remove. Emily and the other lady ran my card and it double charged me! So rang me up for 4 orders instead of the 2 I picked up from my checking account. When I called back Emily said "you should have paid cash if you were worried about them charging me twice!" As if anyone would think to pay cash for every transaction they think may be double charged by mistake! Absolutely ridiculous way to treat people. When I came back in to speak to these issues after my refund of the mistaken charge Emily threatened to call the police if I did not leave, she faked as if I was being intimidating when I was not in any way aggressive or hostile. None of my needs I addressed were taken seriously or in any way spoken too. I emailed Christopher Hamilton, the owner and never received a call or email back after a saga of what could have been an avoidable situation! Being a native and having a history of playing music in this town, I will be telling my peers to stay away from this business! The old owner in David Berkey I spoke with about the situation was also taken aback by the incident, bring him back! Was a way better steward of this business.

When I first needed a hearing aid I did some research and called Hearing Center. My first…read moreappointment was with Dr. Hamilton who was professional, trying hard to be friendly but something didn't feel right. For the next while we worked together..and there was a considerable amount of problems to work on..and then he disappeared from the office. No explanation, and never was seen again by me, at least. Receptionist said he was doing research, furthering his career. After that a couple of other people came and went, the office always had new faces. Service was very questionable and after a few mistakes made on their part I decided it wasn't worth working with them.

I had used this firm when I first moved to Asheville many years ago. That experience was less than…read moregood. Due to changes in my health insurance, I was referred to them again, through a 3rd party that my health insurance uses. They set an appt. for me for 3:45 today. Subsequently, Asheville Audiology called me and asked to move my appointment as they close at 4:30, and said "we want to have enough time before closing", and to arrive 15 minutes early for paperwork. Honestly? You couldn't take a bit more time? I had to move another appointment to facilitate this. I arrived a full 20 minutes early. Per their Covid policy, I called them from my car to let them know I was there. I got an answering machine. As it was a pleasant day, I got out of my car, and waited in front of their door. I could see the receptionist on the phone, and she saw me and nodded at me. Another employee walked about in the office and saw me waiting as well. She waved to me (twice...she came and went and came and went). The receptionist continued to ignore me. At 10 minutes AFTER my appointment time, which made near 30 minutes of waiting, she finally came to the door. "Sorry, I was on the phone with an insurance company and you know how that is." Really? I said, you couldn't put them on hold for 2 minutes to let me in for the paperwork you asked me to be early for? "Well, no, you can't come in and be unattended". Seriously?? What am I, a 3 year old??? At this point, I'd had enough. I told the woman that if this was the way they treated their clients, I did not require their services as they were obviously more concerned with insurance company $$ than being courteous to patients. NEVER AGAIN #rottencustomerservice

From the owner: Helping people hear better in Asheville, NC…read more Asheville Audiology Services (AAS) is an Audiology practice. The goal of my practice is to enhance and preserve your hearing. I can assist with numerous types of noise protection and real ear measurements of musical equipment. For those with existing hearing loss, my goal is to enhance your hearing with the latest technology in all types of amplification systems, both wearable and implantable.

I bought a pair of hearing aids from Hearing Life. (Formerly AccuQuest.). I paid thousands of…read moredollars for them. They have been prone to failure and have had to be shipped off for repairs numerous times. After the warranty expired, this cost me anywhere from $150-$450 each time. One of them stopped working yet again, so I went in to see about getting it repaired. The girl in the office informed me that they won't repair them if they are over 5 years old. Notice I didn't say "can't" repair them," they "won't" repair them. But they would gladly sell me another pair for $5,000 to $7,000! Why would I spend that much on another set from there, when the ones I got were so unreliable, and after 5 years they won't even service them? It shows me that they are more interested in the $$$ than they are about service to their clients. I definitely cannot recommend this company!

I purchased Oticon hearing aids less than two years ago with three years warranty. one of the…read morebatteries goes dead several hours sooner while the other goes all day. when I called them they said yes it is under warranty however I have to 65 dollars for office visit, because they have to exam it to make sure. I said just send to to the factory. battery doesn't cost that much. but no, they have suck your blood for an extra 65. don't go there. they are nothing but rip-offs.

Excellent, very profession and thorough. Felt very good about his exam and recommendations…read more Wonderful comfortable office.

I have gone to Joe for about 15 years. He is meticulous about fitting and making sure aids are set…read morefor your comfort and use. He goes out of his way to be helpful and keeps copious notes on past programming. I never feel rushed or that I am being a bother. He gets my vote!

I knew I was losing my hearing at the higher frequencies. I kept mistaking something someone said…read moreor kept saying, "What?" to everyone. Deb Biggert was kind and very professional. She did not push me to purchase and offered a couple of options that I tried over the next month. I now have a pair of aids that are perfectly fitted to my specific needs and have to say that I couldn't be happier. I'd considered buying over the counter aids, but believe that the quality and service that comes with these are well worth the cost.

Very professional and friendly. My audiologist gave a detailed explanation of the different types…read moreof hearing loss as well as options of hearing aids. She explained the hearing test and gave me all the information that I needed to make the right choice of product and care. Highly recommend Biggert's!