Dr. Seal put tubes in both my boys' ears when they were under one year old (7 months and 10 months…read morerespectively). I have the utmost trust in his ability. His entire staff is professional, timely and responsive to requests. We feel incredibly lucky to have had Dr. Seal operate on our boys. He is just the best - and even came recommended by my mom's boss who is an ENT in another city.

I attempted to establish care with Asheville Ear Nose & Throat after moving from Florida to North…read moreCarolina in 2024. I have a long history of chronic sinus disease, including three prior sinus surgeries and nasal polyp disease, so continuity of ENT care is very important to me. In January, I contacted the practice and was told that my prior ENT records from Florida would need to be sent before I could be considered as a patient. I completed the necessary paperwork with my Florida ENT in February and then waited several weeks. When I followed up with Asheville ENT, I was told the records had not been received. After contacting my Florida ENT, I learned that the request had apparently been handled incorrectly and that the records had been requested from Asheville instead of sent to Asheville. This caused additional delay, and no one at Asheville ENT appeared to catch or question the error. Once the records were finally sent, I was told they would need to be reviewed by an Asheville ENT physician to determine whether I was a viable patient. That review took additional weeks. In April, I was contacted and told that the physician had reviewed my records but that my history appeared to be "mostly allergies," and I was asked whether I even wanted to make an appointment. Given my history of chronic sinus issues, surgeries, and polyp disease, that response felt dismissive. I then provided my insurance information and was told they did not accept my plan. This was especially frustrating because when I contacted the office in January, my plan was associated with Cigna network access, and I understood that Cigna-participating providers were being honored under that arrangement. After reflecting on the entire experience, I contacted the practice manager and left a message asking for a return call. Nearly a week passed with no response. When I called again, I was placed on an extended hold, called back, and eventually spoke with the same person who had handled the referral. I explained that I was disappointed with the process and requested my records. At that point, I was first told that she did not have my records, and then I was told that she was not legally allowed to send them to me. That was especially concerning because, under HIPAA, patients generally have a right to access copies of their own medical records and protected health information. If the practice believed there was a reason they could not release any portion of the records, I would have expected a clear explanation or written direction on how to make a proper records request -- not a blanket statement that I was not legally allowed to receive them. When I asked to speak with the practice manager, I was only given a first name, was not provided a direct number, and the call ended abruptly. Overall, this was a very disappointing experience. The process involved multiple delays, poor communication, confusing handling of records, no returned call from management, and an unhelpful response when I requested access to my own information. For someone trying to establish care for a chronic condition after relocating, this experience left me feeling dismissed rather than supported. I cannot speak to the quality of the physicians' care because I never got that far. My review is based on the intake, referral, communication, insurance, and records-handling experience.

got three different custom ear molds from Hearing Center Asheville. The first did not have the…read morelapel I requested after being told the molds would take 3-4 weeks to make. It was 6 weeks. I called and could not reach anyone and got no calls back when I left a message. Emily at the front desk is extremely aggressive and hard to talk too. When I lost this pair at a concert I came back and had Hearing Center make me two pairs just in case I lost one again. Along with my gf who also had a hearing mold made. So keeping in mind this would be 4 orders of very expensive ear molds I entrusted with HC of Asheville. Upon pickup I see that the molds do not have the plastic laniard I requested they are fabric which fall apart and come out of the molds. One of the pair lack completely any of the tabs you use to take the earplug out of your ear. Which wears the earplug after time having to grab on the body of the plug itself to remove. Emily and the other lady ran my card and it double charged me! So rang me up for 4 orders instead of the 2 I picked up from my checking account. When I called back Emily said "you should have paid cash if you were worried about them charging me twice!" As if anyone would think to pay cash for every transaction they think may be double charged by mistake! Absolutely ridiculous way to treat people. When I came back in to speak to these issues after my refund of the mistaken charge Emily threatened to call the police if I did not leave, she faked as if I was being intimidating when I was not in any way aggressive or hostile. None of my needs I addressed were taken seriously or in any way spoken too. I emailed Christopher Hamilton, the owner and never received a call or email back after a saga of what could have been an avoidable situation! Being a native and having a history of playing music in this town, I will be telling my peers to stay away from this business! The old owner in David Berkey I spoke with about the situation was also taken aback by the incident, bring him back! Was a way better steward of this business.

When I first needed a hearing aid I did some research and called Hearing Center. My first…read moreappointment was with Dr. Hamilton who was professional, trying hard to be friendly but something didn't feel right. For the next while we worked together..and there was a considerable amount of problems to work on..and then he disappeared from the office. No explanation, and never was seen again by me, at least. Receptionist said he was doing research, furthering his career. After that a couple of other people came and went, the office always had new faces. Service was very questionable and after a few mistakes made on their part I decided it wasn't worth working with them.

The staff is very friendly and helpful. Dr. Steel not only provides the tests needed to determine…read moreyour condition, but also takes the time to explain the situation in terms that you can easily understand and make recommendations based on the science. I would highly recommend The Hearing Guy!

This office has a very courteous and professional staff. I had a problem with a stopped up ear, so…read moreI dropped in to see if Brent could see me. Without an appointment, he kindly examined my ear, and said it was inflamed and plugged with ear wax. He recommended over the counter ear drops to soften the wax, and said if the infection persisted, I should see an Ear, Nose, Throat Doctor. Lo and behold, the ear drops worked, and my ear is back to normal. I would highly recommend this practitioner to anyone with hearing problems. I so appreciated his kindness and professionalism.

I had used this firm when I first moved to Asheville many years ago. That experience was less than…read moregood. Due to changes in my health insurance, I was referred to them again, through a 3rd party that my health insurance uses. They set an appt. for me for 3:45 today. Subsequently, Asheville Audiology called me and asked to move my appointment as they close at 4:30, and said "we want to have enough time before closing", and to arrive 15 minutes early for paperwork. Honestly? You couldn't take a bit more time? I had to move another appointment to facilitate this. I arrived a full 20 minutes early. Per their Covid policy, I called them from my car to let them know I was there. I got an answering machine. As it was a pleasant day, I got out of my car, and waited in front of their door. I could see the receptionist on the phone, and she saw me and nodded at me. Another employee walked about in the office and saw me waiting as well. She waved to me (twice...she came and went and came and went). The receptionist continued to ignore me. At 10 minutes AFTER my appointment time, which made near 30 minutes of waiting, she finally came to the door. "Sorry, I was on the phone with an insurance company and you know how that is." Really? I said, you couldn't put them on hold for 2 minutes to let me in for the paperwork you asked me to be early for? "Well, no, you can't come in and be unattended". Seriously?? What am I, a 3 year old??? At this point, I'd had enough. I told the woman that if this was the way they treated their clients, I did not require their services as they were obviously more concerned with insurance company $$ than being courteous to patients. NEVER AGAIN #rottencustomerservice

From the owner: Helping people hear better in Asheville, NC…read more Asheville Audiology Services (AAS) is an Audiology practice. The goal of my practice is to enhance and preserve your hearing. I can assist with numerous types of noise protection and real ear measurements of musical equipment. For those with existing hearing loss, my goal is to enhance your hearing with the latest technology in all types of amplification systems, both wearable and implantable.

Great service and in a timely manner. After visiting primary care and urgent care, I was told I…read moreneeded a specialist to take care of my case. It didn't take much longer to get scheduled after they received my referral. I am so grateful to them because they solved my problem and they were very nice.

My husband and I went to WNC Audiology without doing much research about audiologists in advance…read more We were so lucky that we came to this office. The doctor is very skilled in the complexities of hearing and how to adjust hearing aids to amplify sounds and volume through our iPhones and iPads. Recognizing that our hearing needs are different, she prescribed different brands of hearing aids for each of us, rather than using a "one size fits all" approach. The office staff explained the details of the service agreements thoroughly and suggested that we return for tweaks as necessary. We recommend this audiology practice very highly.

After talking with a few friends who have hearing aids, I concluded that I should work with a…read moreprovider that has an audiologist on the staff and available (as compared to "hearing technicians" or similarly-titled staff); and that I should purchase hearing aids from a provider that will permit and encourage follow-up appointments to assess progress and address any problems. I found WNC audiology that met these criteria. Dr. Angelina and her staff are knowledgeable and have been very helpful in assisting during my process of finding hearing aids that best suit me. I have not completed the process yet, but am very satisfied with care that I have received to now. The selection of hearing aids is complicated and purchasing hearing aids is costly. I encourage folks to ask questions to figure out what is best, and affordable for them; find a good, and experienced, audiologist to guide you through the process; and do ssome homework. I will update this review when I have received the hearing aids that I have ordered.