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    The Hartford

    1.0 (6 reviews)
    Open 7:00 am - 11:00 pm

    Services - The Hartford

    Car and truck insurance

    Homeowner or property

    Vehicle

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    25 days ago

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    1 month ago

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    7 months ago

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    11 months ago

    Customer service was awful. Company not there when you need them. Never again. Switched back to AAA where service is always excellent.

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    2 years ago

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    2 years ago

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    AAA - Troy-Rochester

    AAA - Troy-Rochester

    (10 reviews)

    I have been a member of AAA since 1976...yeah, I know! And there were cars back then, in case you…read moreyoung whippersnappers were wondering. This location became my primary location to deal with starting in the mid 1980's because it was mid way between home and work. I contacted them for maps, tourbooks, triptiks (see Google if you don't know what this is), and more and also had them find me deals on travel packages with air, hotels, rental cars, tours, meals, etc. We got our passport pictures done here and it is still a reasonable price today ($8 versus $15 at the USPO). With the convenience and accuracy of GPS devices today, I no longer go in for triptiks. I do pick up a map occasionally and we still get our passport pictures done here. We have had to use their road services and membership is worthwhile for that alone. We had to cut back on major travel due to the poor economy; but we have used their travel agency services for international packages and cruises, etc. They have a knowledgeable and professional staff to assist in pinning down exactly what you want to see and do.

    I've never had a worse roadside assistance experience…read more I was left stranded for over 12 hours waiting for help that never came. I called multiple times for updates and was either given no useful information or told they couldn't help. At one point, the call simply ended without any resolution. When you're stuck on the side of the road, you expect the service you're paying for to show up. That didn't happen here. If you're considering AAA for reliability or peace of mind, I would strongly reconsider. My experience was the opposite.

    Allstate Insurance: Bruce Martin

    Allstate Insurance: Bruce Martin

    (4 reviews)

    I started with a renters policy as we bought our first home, and he handled everything. I didn't…read moreeven have to call to cancel my old policy! He was more responsive than my realtor during the whole experience. He keeps in touch with updates to our policy. He helps us maintain the sweet spot between coverage and premium, and will recommend adjustments to coverage when necessary. Awesome! We've had a few claims over the years, and this is where the rubber meets the road. (Or not, in my case-they were auto claims) With Allstate, you call their national customer claim service line, which is top notch, but you aren't alone with this agent. He's conferenced with the claims area to ensure our claim is handled well. Follow up with calls and emails to ensure we are happy! Once he'd even called me back while he was out of the country. This is service! My latest experience, and the one that compelled this review is equally stellar. A change to Michigan Law required verification of my health coverage. I called Bruce, he conferenced the customer service rep and stayed on the line while we called my health insurance provider for the verification. The call, with hold time, took 8 minutes, and the rep was surprised to hear Bruce still on the line at the end of the call. (This is how I know that I have a solid agent. This doesn't seem to be the norm.) If you want personal service and a national company with great local support (the local body shop Allstate uses is amazing as well) you can't go wrong with Somerset Agency. In good hands, indeed!

    Bruce Martin is an outstanding agent. Always finds the best quotes / rates and is always there to…read morehelp walk you through any questions or problems you may be experiencing.

    The Hartford - homeinsurance - Updated May 2026

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