The grove sucks. The management is stupid, they are young, unqualified, and not helpful. The whole place is cheap. There has been multiple huge floods throughout the apartment that have caused terrible smells, destruction to property and made residents stay in a hotel. Days later they came to fix the problem which was just them slowly drying the floor. After already paying unreasonable prices for how outdated the apartments are, they also gave no effort to compensate for any of the problems they have allowed. read more

I have loved my time at the Grove! I see a lot of people on here complain about their roommates. This makes no sense to me. Sorry your roommates suck but that doesn't mean the employees do! I've had random issues here and there and each time it's been a quick and easy fix. Without going too much into details I've had my own personal issues and management has gone above and beyond for me to feel safe and secure! I've only gone over my given utility cover of $25 by $1.96! I know a few people who have gone way over and that's because they constantly throw parties. I walk to and from campus everyday so there's no need for an over priced campus parking pass (plus The Grove comes with a free parking pass)! read more

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DO NOT LIVE HERE. I've lived here for two years and my roof has been flooding for both those years despite countless work orders and times I've gone into the front office to complain. I now have mildew and mold in my apartment. The renewal process is an absolute scam. I signed the lease for one price and they did correctly inform me that tier price was filled. They increased the price despite documents, saying that my lower rate didn't expire yet. Everyone in the front office gives you different information that's incorrect. So i had to fight management to get my original rate despite it being completely their mistake. I'm a very calm person that has never once complained to a company about their business but this is beyond ridiculous. Also management has entered our apartment without knocking or leaving a notice which is very concerning to us as three young female students. read more

The Grove - Water Damage - Apartments Near Me - Flagstaff, Arizona

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The Grove only cares about making money and not about the safety of their workers and renters. The Grove gave my roommate and I one day notice that we were getting another roommate. My roommate and I had both tested positive for COVID a few days prior and told the Grove GM, Caitlin, however she could care less. This is plain unethical and vile, to put someone at risk of contracting the virus, who could have health issues, which is putting their life at risk. When the Grove workers knocked on my door to come clean the bedroom that someone would be moving into the next morning, I notified the workers that they would be entering a space that had been exposed to the virus, Caitlin still made them enter, putting their lives at risk. This is the reason the pandemic is not ending. So sad that I gave these people my money for a year. Do not recommend living at the Grove and giving $815 a month to unethical and malicious people. The safety of their renters should be their number one priority. After the Grove entered our apartment without our permission, they left a mess in our kitchen and living room. When we asked them to clean up the paint they spilt on the floor, they refused and denied they made the mess. I saw the maintenance in my apartment and Caitlin said that maintenance never entered our apartment and that she was the only one that came in. Very sketchy people.... read more

This is probably the worst place i have ever lived honestly the office management does nothing about lease violations from other tenants and the frat guys who live here are the worst people to live next to and be neighbors with. The wifi is worse than NAU wifi if that's possible and overall just a very dingy place to live and WAY overpriced. If i could leave negative stars I would so please anyone looking to live here don't there's much better places for the price read more

As a sophomore at NAU, I was super excited to move into the Grove. I knew that it was conveniently located minutes from the NAU campus, which was extremely ideal for living off campus. Little did I know what I was about to walk into during my move in day. Keep in mind, that I pay a lot of money for this place for the conditions I'm about to thoroughly describe to you. Instantly as I walked into my apartment on move in day, the floors were disgusting. They were incredibly dusty, paint was smeared on the floors, and it looked like someone had recently moved out without cleaning the floors. When walking into the living room, first thing I noticed, was a massive carpet rip about 40 inches long and tiny carpet pulls all around. Looking at the carpet I was horrified until I saw the couches. The couches were COVERED in dog hair, first of all. Secondly, the couches were completely coated with black stains, nail polish, and tiny blotches of paint. Third, I lifted up a cushion to find even more hair and a large rip on the steam of the cushion. Finally, I walked into my room to discover a repulsive, sickening mattress. It was not only dirty, but totally dented on one of the corners. I refused to sleep in that mattress. Looking at the drawers and cabinets was even more nauseating. The night stand cabinets were filled with black dog hair. I wanted to gag looking at it. In my desk drawers there was black nail polish stains and a couple days later I realized that my desk chair was also missing. After finding all these horrifying damages, I immediately went to the leasing office. I turned in my work order, listing all the damages and stating I had photo evidence of everything. I was rudely told that they would put my work order in and get back to me. I told them that I didn't care about all the other damages but that the most urgent thing that I wanted was a sleep-able mattress. IT HAS BEEN A WEEK NOW, FOUR VISITS INTO THE OFFICE, WITH NOT ONLY ME, BUT MY ROOMMATE AND HER PARENTS GOING IN THERE TOO AND I HAVE YET TO HEAR A RESPONSE. They continue to tell me that they will contact me and that they have already put several maintenance requests in, but this is absolutely unacceptable. read more

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This place does NOT even deserve 1 star!! Parents DO NOT have your child move in here. If you read the poor reviews, they are spot on! My Son moved in Jan 2019, just the one semester. The place was so badly tore up, broken chairs, broken and cracked blinds, marks on the walls, scratches, the list goes on and on! When he moved out, he got charged for every little item and scratch!!!! EVEN THOUGH HE MARKED IT ON HIS CHECKLIST. They will nickel and dime you for everything and MORE, and NOT FIX A THING! read more

As a resident of the past 3 years, break your lease while you can. I have had 3 leaks in my apartment, none of which have been resolved correctly nor have we gotten any sort of compensation. Long story short, The carpet in my room flooded and all they did was have someone come and dry it 4 days later, causing all items on my floor to be wet and some ruined. This leak led to our living room and they patched it up... One year later another leak occurred in our living room, they had to cut a hole in the ceiling where they patched it previously. My living room floor was soaked and it left a horrible smell that I had for 3 weeks. Personal items on the floor were flooded covered in yellow and brown water. This caused me to have to find other housing for a week ( while still paying rent). Management wrote me back 5 days later after I was promised a 48 hour response. The email I received back was no help after I wrote a very long email. They take the easy way out and never want to offer compensation or any help for the paying resident. I am very disappointed after living here for 3 years. read more

I am writing this review as a co-signer for one of the apartments and to share my son's experience in hope to help others not fall into the same scam. - the older apartments have very outdated furniture, it's moldy and smelly. If you sit on the coach and bed you will sink. Pls test for mold regularly and report as these apartments need to be disinfected. - we paid rent and fixed utility for 12 months, my son lived there for only four months. Didn't receive any refund for utility - when you move out, make sure you are present or have someone stay. My son's apartment was thoroughly cleaned, however he left a small box of cleaning supplies and sealed pack of masks thinking it will help the next tennant given the price of these items and how unsanitary the whole apartment building is; he also forgot to wipe the inside of the microwave and left a lamp and a printer for the next tenant to use. The lease states reasonable charges will be withheld for cleaning, suddenly a price sheet appears after he moved out with couple of photos. We are being charged for FOUR trash bags, at the price of $50 each, the pictures attached as a proof showed that everything can fit in ONE bag; In addition, for wiping the microwave we are being charged $100 cleaning fee, and shown a pic of the microwave and a pic of the stove and fridge with no visible signs of stains. It's a scam and heartless action, to say the least. In the year of covid when most students stayed at home, my kids chose to stay in this apartment and support the community. The management received promptly their rent for 12 months straight. Now they are trying to pocket more. It's a matter of principal for me and I will take this further until they apologize and revisit these charges. read more

Maintenance and management is horrible. As I appreciate maintenance working in the summer heat, I do not appreciate them beginning work at the wee hours of the morning waking me up. They also smoke cigarettes, right outside my open window, leaving the lovely stench of cigs for days. Yes I can close my window and yes I do! but you know cigs.. the smell gets on everything and STAYS! Management is incredibly unresponsive and horrible communicators. They throw away my Hello Fresh with no warning. That would be alright if they simply emailed me or called me. But instead, I have to walk to the office, present my ID, and be told it was thrown out. Idk, I used to live at the commons up the road and that place was built in the ancient times but still 100x better than this place. Don't even get me started about the pool. read more

If you are a student do not live here. It is expensive & not reliable. They have very very poor WiFi, my roommates and I have not used our WiFi on our phones all year because nothing will load. You would think paying 800 a month would get you good internet but it does not. My alexas don't work, it takes forever for our laptops and TVs to load/play. Very frustrating. The employees are kind so they have that going for them but other than that very small living conditions for what you are paying for. read more

I lived here years ago but it was such a truly awful experience that here I am. They literally are the most unsafe illegal sketchy absolutely slimy apartment in the city. The maintenance men walked into my apartment without even knocking and no notice multiple times. At the time I was a 20 year old girl living alone and it was SCARY to have random men walking into my apartment. I remember one time I wasn't even dressed and I was right by the door and I literally shut it on them. If I was two seconds away they would have just walked in. Parents: absolutely do not let your daughters live here. It's not safe. Find them a nice little place off O'Leary's. Much cheaper and no random scumbags with master keys read more

I want to preface this with I have never written a bad review before. with that said, the grove is honestly terrible.when we moved into a new unit, there were so many things that needed to be fixed from the previous tenants. we pay so much, only to move into a neglected apartment that needed so many maintenance requests. the office manangement is rude, and refuses to help. I have lived here for 3 years and it had gone downhill so much in the time I have been here. it takes over a month for a maintenance request to get fixed. I have literally had to print out and present them with Arizona law to get them to fix my dishwasher (which had been broken for a month). I am constantly frustrated with the Grove, and what once was a pleasant place to live is now a complete nightmare. if I could give the grove 0 stars, I would. read more

Do not move here. Such a waste of money. The apartments are gross, all the appliances are constantly breaking, and the management is the absolute WORST. I wish I could give them 0 stars. I had my own renters insurance but they still made me pay for theres. I kept calling trying to get my money back and they kept saying they couldn't even though I had my own insurance. read more

the amount of privileged children on this is astounding. considering your housing options for flagstaff, this is one of the better options. It's not great, and it's expensive, but the staff really give it their all. The apartments are in good shape, Everything is included (with laundry!!) and the amenities are nice. Work orders sometimes take long to fill but otherwise I have no complaints. If you want to live in a boujee apartment, move to another town or live at the new apartments across the street. HOWEVER, generally speaking, this is a nice apartment Complex. My only gripe is the strict-as-hell move in dates and the lack of option to get rid of some furniture if you have your own. read more

Special thanks the Keegan and Bailey in the Office at the Grove for always being so helpful. Wonderful place to live. Very convenient to NAU, shops and grocery store. read more

I enjoyed living at the grove this year. the one thing i haven't seen on any of these reviews was the one thing i wish i had known. THE BEDS ARE SO DAMN LOUD! just rolling over in the middle of the night i would be woken up by hearing my bed move. it's not just the bed it's also the ugly head board that will slam against the wall over any slight movement you make. god forbid your upstairs neighbor wants to have a romantic partner over you WILL hear it and you WILL be traumatized haha. other than that and one of our dining chairs being broken, this place is nice. The maintenance people are always kind and quick to come when you fill out a maintenance request. The office people are also very nice and I've never had an issue with any of them. read more

lived here for 8 months now. Still garbage. WiFi constantly goes out, the people who work at the front desk are complete robots who don't have a single brain cell and maintenance is sub par. I can never rely on this place to have any type of comfort in the space I'm paying for. Luxury? TOTAL bs. This place sucks so bad and honestly I hope they go out of business and or someone buys them out because this place sucks. read more

Do not sign with the grove! I myself signed with them for a lease because they had a student deal they had going on saying they would cut the application fee so i could reserve a spot fast. Do not be fooled, they will always have rooms available so if this your very last option then sign the day before move in if you can. The lease has so many loopholes and ways to scam you constantly. You cannot get out of the lease unless you find someone to take it and if you dont they make you pay the full amount of the lease (it is not a month to month lease it is one price divided into 12 payments). The utilities will always go over because the allowance they set for the apartments and town homes because it don't cover the costs of having the keep the heat on 24/7 so that the pipes dont freeze on you (management requires you to keep it on). read more

I got a yelp just to save some people from trying to lease with The grove. If I can rate this apartment complex a zero I would, I moved in with previously damaged furniture, a broken couch, cat scratches on the couch, our dishwasher did not work, the chairs fell apart and paint chipped from the walls. On one weekend a person threw up right next to my stairs and it stayed there for about two weeks. When I moved out we got our carpets cleaned (which is what they ask to do before you move out) and yet they still are trying to charge me $350 dollars for damage fees and the carpets not being cleaned. I paid rent for $856.75 a month as well as my other two roomates. Total we were paying $2,570.25 A MONTH for a terrible apartment. All together the apartment is trash. I do not recommend living here. It's highway robbery read more

This is undoubtedly the worst place I have ever lived. When we moved in, there was pee in the toilet, grimy surfaces, a hole in the wall, and animal pee soaked carpets in every room. The wifi and power are out all the time and the appliances are extremely cheap and break often. You get what you pay for right? WRONG. It's very expensive to live here and the utilities that don't work aren't included. Save yourself the trouble and DO NOT move here. read more

Absolutely awful, hate living here. It was dirty upon move in with broken and missing furniture. Maintenance was no help after several reminders and the front desk is no help ever. Way too much money for what you actually live in! read more

My son rented there for a year and it was a place that takes advantage of students and families. I do not have time to write reviews, however when I find a business that was as poorly run as this I am making an exception. I made the effort to contact the regional manager and our concerns fell on deaf ears and we gave them the benefit of the doubt and no results. Place was filthy on move in day and lease was 53 pages long of Nazi like rules and regulations. 4 months after living there they were pressuring the students to re-sign thier leases. And this is just the tip of the iceberg. They will tell you that they are under new management, however leadership starts at the top - with the owners. They are owned by a large corporation and they have corporate values . If they were quality owners to start with they would not have hired incompetent management to begin with. It was a disaster on day one and never got better. Feel free to call me for some referrals to better places to live for less $ as I now have a complete file built. I am not afraid to speak the truth nor to disclose my information: Matthew Ziccardi 480-588-8270 mziccardi@cox.net read more

Only reason for the 1 star is bc had to in order to post. Was told move in day was today and walked in with a complete mess and literally looks under construction. Classes start Monday and looks like they have at least 2 more days to complete work. The apartment has water damage that is not fixed, windows that don't work. And all the manger can say is it will be done by 6 and you'll get some "gift card for the apartments". It's beyond frustrating as we had to drive and stay an extra day to basically do nothing. And what if it takes longer? We took off work for this bullshit! How about they do the right thing and pay for my extra day. There's too many pics to load of all the shit not done. Easy for them to take your money and then make excuses. They're not getting any more rent until it's all done read more

The grove is a horrible place! Don't live there unless you want people coming in and out of your apartment without notice. they had cleaners come clean the open rooms in my apartment and trashed my kitchen and living room leaving all of my items thrown on the floor. they did little to fix the problems when you first move in. if you want broken blinds, torn couches, stained beds, appliances that don't work properly, and people Coming in and out of your apartment without you knowing. the grove is your place to live. its a sad dump. read more

This place is truly ghetto! Management does not care. The dumpster areas are DISGUSTING. I think I'm calling the city actually about it tomorrow. The noise is awful (I guess great if you are a partier who has nothing productive to do). Read this: (It says it all) http://azdailysun.com/news/local/crime-and-courts/flagstaff-police-cracking-down-on-loud-parties/article_33b5be42-62d8-5825-9982-cad6d1e52baf.html The blinds are so cheap, barely touch them and they will break and you will be charged. Oh so reasonable, right? So much is cheap about this place, the toilet seats, towel hangers in bathroom, etc etc... People allow their dogs to poop everywhere and anywhere and no-one cleans it up. And forget about "included utilities"...WIFI... nope and cable? yeah right! everything falls apart. Such a rip off! It's a free for all...loud, obnoxious and trashy people living here for the great majority. (Of course, there are exceptions) but it is only a place for inconsiderate party animals. I'll be sleeping with my window open, and 3 am rolls around, and a group of drunk people will walk right by yelling and carrying on as if it's 12 noon. Sucks. I am paying like everyone else and plenty of us here do NOT appreciate this kind of "quality of life." read more

If you are considering living here, or letting your kids live here, PLEASE read all of the reviews you can. Everything I have read, we can vouch for. Do not fall victim to their promotions or free stuff, you will hate it after a month! The clubhouse is nice, but they will never use it, so focus on the apt, roommates and environment. Look somewhere else! -From parents with regrets... read more

Not worth the money. I will not be renewing my lease. Its overpriced. My furniture ("supplied by them" is falling apart, and gross. They like to charge to lots of additional fees. Overall, it's just not worth it. I don't recommend. To be thorough, I have furniture that is literally falling apart and quite gross. My dining room chairs are wobbly and broken (that's how they were when I moved in). The appliances are run down and work poorly. Sometimes they come in for inspections without warning and my roommates and I agree that it makes us totally uncomfortable that they can come in at any time. They knock but if your in the shower per say, they'll let themselves in and it's startling to be in a towel and find a stranger in your apartment. The rent is ridiculously high for the quality of living and the management is rude. My roommates have lived there for several years only because the rent was cheaper but since they raised the rates, we can all agree it simply isn't worth it. read more

The grove is okay, it's affordable in comparison to paying for your own room in another area in Flagstaff. For a single room, it's typically 700 plus about 100 in cable, Internet, and electricity fees. So really living at the grove is cheaper, but the furniture and overall quality of the apartment is really cheap. Flagstaff housing in general is just really expensive. Maintenance has always come within two days to fix anything that I needed, which is always a plus. Very similar to Mckay and pine ridge style dorms that are on campus. I've never had a problem with management and they are generally really helpful. read more

The fact the owner gets defensive in the comments to one star reviews should say it all. The whole management/office is an unprofessional mess. If they spent a fraction of the time and effort they put into their stupid parties to actually fixing the apartments they charge students for maybe their residents would be happy. And since i'm writing under an alias the owner will try to discredit me by saying they don't have me on file. STEER CLEAR. I lived here once over a summer and have seen their "Cleaning" process first hand when getting ready for new tenants. Cleaning up to them means walking through the apartment and ignoring every structural issue with the place while focusing on superficial problems like the paint on the walls. Their solution to a problem is just pretending like it doesn't exist. I have proof they are scamming their tenants with their "cleaning" fees. So if they try to convince you that they cleaned up don't believe them. If they try to get you to pay for this "cleaning service" I'd say take it to court. read more

I have had multiple issues with getting my mail and packages from them. I have had three packages go missing and have confirmed with USPS that they were delivered to the front desk. They claim that they never got them and the front desk staff is useless and doesn't not care. Until I ask for a manager and then they suddenly appear.... Currently waiting for them to find my 3rd package that has gone missing at the hands of the Grove and they have no solutions to fixing the problem, pretty much just telling me, "Oh well". There goes $70 down the drain because the Grove can't get the package system in order. read more

I literally hate the Grove. This apartment is so overpriced for the piece of shit it is. I have lived here for 2 years and the staff is constantly snotty, the maintenance staff won't do their job, and things suck here. When I originally moved in, my apartment was so gross. There was rotting food in the fridge that had turned into gelatin and dirty dishes left for months in the dishwasher. They never clean up the apartments when you move in FYI even though they claim to. The property manager Caitlyn is a bitch and her gremlins of a staff suck too. Think twice about signing a lease here. Also, everyone has dogs and no one ever cleans up after their dog so there are just massive shits laying around the apartment complex. A horrid place to be stealing $815 a month from me. Don't live here. Honestly can get the same shitty experience at The Commons for 200 bucks less a month. read more

This place was nothing but awful. I highly recommend living anywhere else. I would like to give this 0 stars. Also management was awful.

TERRIBLE MANAGEMENT. I moved out due to COVID issues and found a lease takeover. During the whole process no one mentioned I would be mentioned I would be charged with a several hundred dollars in fees. When I tried to contact managers via email or phone I couldn't get a hold of them or barely received a response. The managers are barely even in the office. Absolutely terrible management and customer service. read more

The apartments are poorly upkept, and the pray to God that you never have to make a maintenance request. We put one in on move in day in August because our sink leaked and our stove top was not level. Took them til the last week of semester for the entitled "maintenance guy" to come up and fix it and our kitchen sink still leaks and the stove top has to difference. Besides that I see him using the on sight gym as I go daily and he leaves a mess in there. If I'm cleaning up after him and paying to be here they should not pay him to be here and unable to fulfill the tasks that his job describes. read more

Management doesn't care if things break. There is dog poop coming out of every major exit, trash in the breezeways, parking lots are not plowed, and the pool is disgusting. Parties happen Thursday-Saturday so don't expect to sleep much. They only care about one thing which is how much profit they can get. Stay away there are much better places to live than the Grove. read more

I love the location and accommodations! They also have an amazing pool and office! However complaints or maintenance request aren't always dealt with. read more

I like the location of the apartments and the surrounding areas but handling of maintenance resquests and complaints have not been good, taking a long time to get back to. read more

I absolutely resent the day I decided to sign here. I finally found someone to take over my lease, only for management to tell me I still have to pay 85% of one months rent to get out of it, even though I have someone will ing to sign for my lease. Total bullshit. Management was rude and unhelpful and straight up confusing when informing about the lease takeover process and was so off-putting to the person I found to sign over my lease that they are reconsidering. This place is a vampiric, money sucking subpar apartment complex. Do not sign here. read more

I wanna talk about the health hazards first- dog crap everywhere, dumpsters constantly overflowing. They leave the apartments in shambles when they give them to you and then they attempt to charge you for the previous tenant's damage. When I moved in there were burn marks on the sink and one roommate abandoned all of their stuff in the apartment. Guess who got the charge. read more