ZERO STARS: A Nightmare Experience with Deuces Tree Service & Removal…read more
Hiring Deuces Tree Service & Removal has been, without question, the worst contractor experience I have ever had. The level of broken promises, unprofessionalism, and resulting damage is unacceptable.
We hired Deuces for a primary tree removal project ( 2 large trees with add on of 3 smaller trees), which the owner personally assured us he would complete himself within two days, starting in July 2025 (July 21, 2025). We paid a required $2,000 upfront as requested.
A Cascade of Failures and Deceptive Practices
Illegal Operation & Hapeville Fine: The contractor failed to obtain the required city permit from Hapeville before beginning work, resulting in a fine being issued directly to Deuces for operating illegally.
Subcontractor Deception: after taking our payment, the owner broke his promise and sent an unknown subcontractor to our property without any notification or consent, and the subcontractor started cutting down the wrong tree, and damaged our home, gutters and knocked down exterior light.
Catastrophic Property Damage: The subcontractor caused serious damage to our home, including knocking a light fixture down from the house, and shockingly, started cutting down the wrong tree, which is now dying, and a larger tree is leaning closer to the house than before.
Insurance Denial: The owner explicitly assured me he carried insurance to cover any potential damage. Now that damage has occurred, he denies ever making this statement.
Major Project Abandonment: The primary tree removal project we hired and paid for was never completed. The small amount of work performed on three smaller trees was not the main job and is certainly not worth the $2,000 advance payment.
Unprofessional Conduct
Throughout this ordeal, the conduct has been consistently unprofessional. The tone of some of the text messages has been hostile and stressful.
Conclusion
Due to the property damage, the major project left unfinished, the contractor's lies regarding insurance coverage would cover damage if any, and the illegal operation resulting in a fine from Hapeville, I do not feel comfortable allowing this company back on our property for any reason.
I strongly advise anyone considering Deuces Tree Service & Removal to look elsewhere. This company is unprofessional, dishonest, and fails to deliver on its contracted obligations when something goes wrong.