If I could give 0 stars I would. I rarely complain, not fussy with food and experiences but this was like I had never experienced before! Had a gift voucher which was due to expire, asked the staff at the bar when we first got there and they had to take a photo of it to check with their manager. 10 mins later (no exaggeration) they confirmed it could be used! So we went to the fine dining area and were treated well but having looked at the menu (about 5 items) there was really nothing exciting or took either my or my wife's fancy. So we googled the bistro menu which looked more to our liking. We told the staff this, paid for our sparkling water (which we didn't touch) and went back to the bistro.
There we told they didn't have menus so scan the QR code on the table to get a menu.
So there my wife and I were on our date night staring at our phones trying to work out what to have.
It turns out the menu had changed and I must have been looking at an old one. I felt like a steak, NO STEAK! Despite having their fancy light boxes with pictures of their dishes flashing away and a porterhouse steak coming up all the time! I asked the staff if I was mistaken and they said "no we don't serve steak" it was 8pm by that stage so decided on another dish and went to the bar to order at 8:07pm to be told "the kitchen closes at 8pm" I questioned that as we had seen 8:30pm on the website only to be told "the fine dining kitchen is open till 8:30pm, bistro at 8pm" WTF IS THAT? So no meals. So we decided to finish our drinks, pay for them and get our voucher back and come back with our kids later that week. Went to the bar with cash to settle up and NO CASH, CARD ONLY! I always carry cash to help the economy and not the banks so that just topped off a disgraceful experience. It gets worse, came back with the kids and their friends, made sure we ordered by 8 and proceeded to wait OVER A HOUR for our meals. A fisherman's basket, 2 x salads and 2 x loaded fry's. A really complex order. Everyone's meals came out except mine (one of the loaded fry's) so I waited and watched everyone else eat theirs and finally received mine another 15 mins later. What has happened to this place? Once considered a premier establishment and the footy club and surf club were so much better on all levels hands down! It was a complete joke! Staff had no idea, had to ask for the garnish on the drink that it was advertised with, the toilets were disgusting and the staff just don't seem to care. They will continue to get many customers based purely on their location but if you want a truely value for money eatery with an interesting and diverse menu with friendly staff who know what they are doing, surf club and football club (which the restaurant is their side business) is much, much, much better. They even accept cash and you can view a menu! What a concept! Wake up Stamford. Time to go back to basics! Ridiculous! read more