I am writing to formally document and report the extremely unsafe, unsanitary, and unacceptable…read moreliving conditions I experienced at this residence. I strongly advise DO NOT STAY AT THIS PROPERTY due to the following severe issues: 1. Active Pest Infestation * Termites, flying ants, and various bugs were present throughout the unit. * Insects were visibly coming from the walls and spreading across the living space. * The infestation was continuous and created an environment that was completely uninhabitable. 2. Serious Health and Safety Risk While caring for a toddler, I observed flying insects around the child's mouth and face. Shortly after, the child became extremely uncomfortable and had to be rushed to the Children's Hospital in Birmingham, Alabama, due to a seizure. This incident occurred during the height of the infestation and created a serious medical emergency. 3. Negligent Management and Maintenance * Office staff demonstrated poor professionalism and failed to address repeated concerns. * Maintenance personnel were unresponsive and ineffective. * At no point did the management take appropriate action to protect residents' health or safety. 4. Unacceptable Living Standards I have never lived in a residence so overwhelmed with pests that it felt like the corporate headquarters for ants and termites. The conditions were worse than visiting a zoo; at least there, one knows what to expect. No resident should ever be subjected to such conditions inside their home. This situation posed a direct threat to human health, particularly to a small child. No family, tenant, or visitor should be exposed to such hazardous conditions. I am prepared to escalate this matter to housing authorities, corporate leadership, public health agencies, and legal counsel if necessary. I HAVE VIDEOS AND PHOTOS FOR MORE PROOF!!

I lived here with my family for a year in 2018-2019 while completing a master's degree program at a…read morenearby university. While the units lack many of the upscale frills of other apartments, it is extremely well maintained thanks to the best and most responsive front office and maintenance staff of any apartment complex I've ever lived in -- and that matters more than granite countertops. We chose the park in part because we wanted to live in Prattville, but also because they offer an all-inclusive option with furniture and utilities for one monthly price. Considering we were only staying here for a year, we didn't want the hassle of monthly utility bills and moving furniture, so this was the perfect option. The best part of living here was the office staff. They're prompt and courteous to handle any issue that comes up and the maintenance staff knows what they're doing. What's even more important is the long-term building and property maintenance. Just in the year I was there, they ripped up, replaced, and repainted the side panels of every screened-in porch on the property, had the road re-sealed, and put in ramps on every sidewalk. That's a lot of investment in things most people don't notice. They're also in the process of replacing the carpet and blinds in every apartment as it is vacated, regardless of condition. The residents are all pretty nice and courteous, too. A lot of people get out and walk or run through the complex daily, or visit the pool. I myself took advantage of the sidewalks and gravel path that form about a half-mile loop through the complex. It's nice to see people out and about, even on the hot days, and everyone will give you a friendly hello, or even strike up a conversation. Of course, there are some downsides, of course. First, insects. We had the occasional cockroach appear, which is disgusting and unfortunate but it also just a product of living in the south. They also stopped showing up once one of our neighbors moved out, so maybe it was his fault? We were also once invaded by ants (which was quickly handled by the included weekly pest control service). The biggest problem I had with this apartment was the lack of natural light. The living room in our townhouse had only three small arrowslit-type windows. You know, those tiny holes archers used to defend old castles. I exaggerate, but only slightly. The apartment was dark but for about 10 minutes of direct sunlight every morning when the sun rose over the building next to us. Coming from Hawaii where we had an abundance of sunlight and windows, it was honestly distressing for awhile. If you're used to, or want, a lot of natural light, look elsewhere. Another issue is dog poop. The complex is pet-friendly, which is nice, but a lot of owners take advantage of it and don't clean up after their animals, even though the property as multiple clean-up stations with free poop bags! People need to be more respectful of their environment. Pet-friendly complexes are harder to find for this reason, and it's a shame. Overall, for the best-managed and reliable apartment complex you may have ever lived in, give this place a try. However, if you're looking for granite countertops, valet trash, and other upmarket elements in an apartment, look elsewhere.

The Maintenance team at Tapestry on Vaughn are amazing! They are very timely with their services…read moreand do a great job.

My family and I love Tapestry on Vaughn. The front office staff Tangie and Portia are such sweet…read morewomen but they are also very business minded. They ensure to treat all residents fairly and provide a fun environment for all the neighbors to interact. There are plenty of amenities on site and our maintenance concerns are handled timely and correctly. It's been 5 years now and we don't plan to leave any time soon. Thanks Tapestry on Vaughn!!

I lived here for almost 1 year. Management turned over, but the last managers, Heather and the…read moremaintenance guys are GREAT! Very fast, friendly, and just made it wonderful to live there. Plus if you are into social activities they have that also. The gym was great, open 24 hrs a day ! I was on the bottom floor and heard the kids upstairs quite a bit. The floors need more insulation or they were just very rowdy kids. But I recommend this place.

If you value your property do not use these people. They couldn't care less about the property…read moreowner. They don't communicate at all and they treat you like trash even though they work for you. This is not even an option if they are the only ones in town. Staying away from these folks will save you thousands.

Our son was trying to get a rental in Montgomery for college. Sarah Little had a listing showing…read moreavailability. We paid our $50 for the credit check and raced to her office as she said she had another client looking at it at 5 p.m. Half way there she called and said it was rented. It may have been coincidence or there could have been phone calls made. There's no way of knowing. I do know I didn't care for her unhelpful attitude and would not choose to do business in the future with her.

I lived here for 4 years and it was a Great experience! The staff is super friendly and always…read morewilling to help with anything. Anytime there was a problem, which wasn't very often, it was repaired within a day. Cindy at the front desk is one of the most friendly people I have ever met. She always greets you with a smile and is always willing to assist you with what ever you need. The location of the apartments is just too convenient to most everything. Walking distance to Longhorns, Lowe's and Publix is just minutes away. The view from my apartment was great! You could see the all the way to Montgomery and see the planes at Maxwell AFB taking off and landing. It is also a great place for your pets. Lots of walking areas to with grass for your dogs to play. I highly recommend these apartments if you want a safe and friendly place to stay. Greg B

I lived here for 6 years, and I only have positive things to say. I have lived many places over the…read moreyears, and Willow Ridge has been top tier. The staff is very friendly, efficient, and professional. Cindy at the front desk has been especially helpful over the years. Work orders get fixed quickly, the grounds are well kempt, and they actually give a discount for military service members! The apartments are quite, safe, family friendly, pet friendly, fairly cheap compared to other apartments (with less amenities), and the location frankly can't be beat. You're within a 3-4 minute drive to publix, walmart, lowe's, home depot, target, chick-fil-a, several gas stations, numerous restaurants, numerous retailers, etc. It is only a 12 minute drive to Maxwell AFB/Downtown. While I'm sure this varies person to person, my experience with the other tenants has been great. I would highly recommend!

Mismanagement and Lack of Communication! Partners Realty/…read more79C I haven't been consistently living in my apartment for over two months, which I notified management of in January. Despite that, I was never informed of critical updates regarding rent payments. The old management company left a letter on my door saying rent should not be paid to them, but since I don't live there full-time, I never saw it--what happened to sending messages through the portal or EMAIL? The previous management ended their relationship with the complex on February 28th (very recent), and now I can't even get a direct contact for the new management. I called the old management company, I'm told that new management should have reached out--well, they haven't. I was also told to GOOGLE who owns the company!!! Like what the hell?? No one can give me a phone number, and I'm getting the runaround about my rent payment refund because apparently, I have to speak to Chase Stewart (or whatever his name is), but he's never in the office! I have also expressed my interest in ending my lease, and if the new management sees this, consider this my notice that I no longer want to live here! The lack of communication, accountability, and overall management failure has made this an incredibly stressful experience. If you're considering living here, do yourself a favor and look elsewhere.

Thank you Partners Realty for following up with me. I really had a bad taste not only about your…read morecompany but Montgomery as a whole, based on my experience. A company whose leadership has enough pride in their organization to get to the bottom of a customer's concern and takes the time to contact the customer directly, shows me that you listen and you care. What I may have taken as a racial slight was clarified and whole heartedly apologized for and I am very appreciative of this from Partners Realty. Organizations that take the time to show this kind concern and caring are of paucity in 2023. Again, I thank you for the follow up, apology and reassurance.

I Would Like To Thank The Great Management Team Led By Chad And Steph For Their Very Courteous And…read moreFriendly Services At Peppertree Apts. They Along With Our Great Maintenance Team of David And Jason Have Made Peppertree Apts. A Prestigious And Preferred Place To Live In Montgomery Al. Thanks Guys For All You Do.

Living at Peppertree has been one of the most stressful and unsafe housing experiences I've ever…read morehad. In my experience, this property is dishonest, poorly managed, and completely unconcerned about resident safety. There have been constant car break-ins, yet management acts shocked every time instead of taking real action. Gates don't work, security is nonexistent, and residents are left to deal with the fallout while management shrugs and deflects responsibility. I never felt safe here -- not my car, not my belongings, and honestly not myself. Communication is a joke. I was repeatedly told one thing and then later given another story, especially when it came to fees, repairs, and accountability. It felt intentionally misleading. Maintenance requests went ignored, and when issues were brought up, they were brushed off or blamed on the tenant. What makes it worse is the lack of transparency with money. Charges appeared with little explanation, and getting straight answers felt impossible. It truly felt like residents were being taken advantage of rather than supported. If you value honesty, safety, or peace of mind, do yourself a favor and look elsewhere. This place is all talk until you sign the lease -- then you're on your own. I wouldn't recommend Peppertree to anyone. YOU WILL NOT FEEL SAFE HERE WHATSOEVER