Once upon a time purchasing white goods and big ticket electrical items was a considered and researched consumer process. Options were weighed, pros and cons compared and alternatives deliberated over. Now its a drive to the local Good Guys and point at the biggest item just above your price range. Throw away consumer culture, cheaper imports and constant competitive pricing has reduced the level of consumer involvement in these purchase decisions as all the products are relatively same same. The service at The Good Guys is fine, the staff are friendly and only AS knowledgable as a tech savvy teenager. There is always a sale so no real feeling of "rip off" however the optional extended warranty for an additional $80 leaves a sour taste. My housemate and I just bought a TV from here and the experience was fine. No real hard sales and a marginally better product selection than neighbouring JB Hi-Fi. read more

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Went in to buy a fridge. There was a decent range and the store person who helped us was able to offer a slight discount on a product that was already discounted, which was great. However, very disappointed with the next part. There was an extended warranty offered for $80. I don't usually take the warranty because we already have pretty good consumer protection in this country (even though it is usually an extra hassle to get people to act on these). They told me that if you paid the warranty you would get $20 cash credits every couple of months and they could be saved up to use all at once during the year. Turns out that they completely misrepresented what this (what is known as the Concierge program) was about and how it worked. So I have missed out on 2 of the $20 credits because you have to use them within a few days of getting them (was absolutely not told of that). So my advice is DO NOT get the extended warranty and make sure you are well aware of the conditions of the Concierge program. Would have been okay if they hadn't lied to me about it. If I'd been told the real conditions very likely wouldn't have gone along with it. read more

Went to The Good guys after being ignored (even after asking for help) by multiple employees at nearby Harvey Norman Preston. What a difference, I had a sales person offer to help me as soon as I walked in the door. Angelo was knowledgeable and took me through the pros and cons of each freezer. He made a competitive offer below the advertised price and the sale was fast and simple. The register staff were also genuinely pleasant (not fake like some others). In future I won't mess around with other electrical retailers, I'll be going straight to this store. read more

I had no trouble buying my aircondioner from the Preston store and getting it installed, however I had reason to call them regarding my certificate of compliance. After spending an hr trying to get through and on one picking up the phone I drove to the store. When complaining about not getting through on the phone, I asked to see the manager. I was directed to 'one of the managers' Ross H who offered no apology and could have cared less. Needless to say, I will be taking my business elsewhere in future. read more