I bought a "brand‑new" Bosch 10kg washer (OrderS0270816500) from The Good Guys Auburn, only to receive a machine with yellow‑brown drum stains, mold‑like spots, torn factory seals and an aged, discolored inlet hose. Clearly not new! On 17June at 10:12am, staffer Shreya promised me a full refund and that a driver would collect the faulty unit. I requested the call recording for proof. Hours later, Sarah from the same store flatly denied any such promise, blamed my English, and insisted the next visit was an "installation check" - not the pickup she had assured. Her reversal and refusal to release the recording is outright misleading and a breach of consumer guarantees (ACL s18, 29 &54). Even worse, Sarah's implication that I "misunderstood" due to language ability feels discriminatory. I've lodged complaints with NSW Fair Trading (Case#11417907) and ACCC. The Good Guys Auburn's "customer service" (especially Sarah) has been a nightmare. If you value honesty and your refund rights, steer clear of this branch. read more

Terrible experience with the Good Guys at Auburn on Sunday. We bought a TV which when we opened the packaging the TV was damaged. We took it back the "Manager" would not even look at the damage to assess it. We hadn't even asked for a refund or replacement. She just blamed us for the damage. She will probably repack it and sell it to some one else. Please make sure you open all purchases in front of them to make sure they are not damaged because they will not replace or refund anything. They don't even check to see what damage it is, they just blame you. Horrible "manager" with not listening or communication skills. The TV was cheap, that's why we bought it in the first place. We just left it there. So if you are buying a Hisense from the Good Guys at Auburn, check inside the box before leaving the store. They also apparently check video footage of how an item is placed into your vehicle when you collect an item from them and that is their "proof" as to whether you caused the damage or not. The only thing is that it is their storepeople that actually handle the products and assist you in placing them in your vehicle. You aren't allowed to see the footage however. One sided, unfairness, unjust. Go to Bing Lee or Harvey Norman instead much nicer customer service. read more

I have the worset experience in my life ever in the good guys Aurbun. The store manager has no manners in the way dealing with customers. He is pointing fingers and shouting. When I told him the customers is always right He screamed I asked him for his reason for his actions and he said it is our policy I request to see this policy and he refused to showe it to me. I am so disappointed with this type of service read more

I was quite skeptical when I heard about the Good Guys.. I knew they sold everything from tv's to music systems and from dishwashers to blenders. But what I didn't expect is the quantities they had in store. They had over 75 Televisions on display and an equal number of white good products. Their range of products is impressive. The various brands offering multiple models, all available on display is mind boggling. Their staff are really good! I'm beginning to see the store name connection. They gladly demonstrate the different features and point out the differences amongst the product models and offer a good price without having to negotiate. The policy of pay less if you pay by cash is appreciated and recommended. I stepped in looking for a music system but walked away buying a Hand Vacuum instead. I didn't even know I needed one.. Since then I have bought multiple items for my personal and home use from them. My skepticism has turned into certainty that these guys are not just good, but Great! read more

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I would just like to thank the young woman who helped me out on the service desk , Kinmura I thinks was her name . Really good services Yhanks read more