Great service , In and out very quickly . Family been having…read morethis insurance more than 10+ years :)

I've gotta say that Allstate was far better than my previous auto insurance, they saved me a lot…read more The low rating is because of the agent that works there, when I started my auto policy, they were unable to issue renter's insurance due to the recent earthquakes. Move ahead to a couple of weeks ago I called to inquire about the renters policy, was told it could be issued and asked the agent I want it but not until the 15th of the month due to strict budgeting, the agent pushed it through anyways without my consent. I was unable to move things around so the payment was returned causing my bank to charge me a high fee. A few days later said agent called and said payment didn't go through and I needed to pay another fee to them, to top it off said agent was aggressive and told me it was my fault this happened and not hers. I was able to call corporate filed a complaint that was found justified and they waived the fee imposed, they were unable to do anything about my bank fee though. I also was able to change agents to a different office. I don't know if this was an isolated incident or if it happens often but I would suggest avoiding it all together and not go to this agent.

My name is Edwin Alvarado and would like to express my appreciation to Veronica's insurance for…read morehaving a such a professional employee like Hector. He's very efficient and made my life easier when it came to renewing my policy. I'm truly grateful! Keep up the good work

The WOMAN at this location is beyond DISRESPECTFUL (she said they only have her and the man…read morestaffed). I will 100% be CANCELING MY POLICY because of my visit. I've only had a policy with the company for a month and this was my very first interaction with the employees in person. I called ahead of time to make a payment over the phone and was told I wouldn't get a transaction fee for in person so I go in person to be told I still have to pay and $18 transaction fee. I was being helped my the man but the WOMAN aka the banshee, kept chirping behind me and talking down to me, when I said I was going to Yelp about the situation she told me I'd be putting her job in jeopardy bc it's only them there and then proceeded to tell me that THEY DIDNT HAVE TO HELP ME AT ALL. The banshee kept interjecting as this is a small office I definitely felt cornered and attacked. I sincerely hope this woman does get reprimanded, I'll also being calling corporate for a more formal complaint.

First impression when I walked in; The office is very clean and well decorated & looks very…read moreprofessional. I came in for auto insurance. I had a suspended vehicle and couldn't find an insurance company that would insure it in order to get the suspension reinstated at the dmv. Don was amazing, very friendly & kind. She was able to get my car insured & reassured me it was no problem. Because of her I was finally able to go to the dmv and take care of everything same day. No more run around going back and forth Thank you so much!!!!

My girl here is Debbie! Although we have never met, when I call she knows me and my story. I've…read morebeen working with her for about a year now. Originally it was because my mom's home owners insurance was with Mercury (Through Arroyo) so I had to contact after she passed and make changes. I kept needing to make changes in the beginning and I'm sure Debbie hated me at some point! Because of the great service, about a month ago, I decided to shop around for new auto insurance and knew Debbie would take care of me and she sure did. She helped find a new company and a policy that was almost exact so I switched and saved 1/2 of what I was paying with my old auto insurance company. Very pleased with that and that I have this company and Debbie I trust for future needs and to refer to family and friends.

Professional work and very responsive, always willing to help out regardless of the situation…read more Awesome communication skills, unlike other commercial insurances I'm not dealing with rude and disrespectful workers, They go above and beyond when I'm asking simple questions, which I think is amazing because other companies don't like to take time and actually help the customers!!! I definitely recommend this Insurance!!!!!!!

Excellent customer service and follow up from their agents. They're also always trying to help and…read moreon top of everything you need. I recommend them!

After more than 30 years as a loyal Farmers Insurance customer, insuring my vehicles and two homes,…read moreI can confidently say that leaving Farmers was one of the best decisions I've made. What happened to me after three decades of loyalty was absolutely disgraceful. For years, I was insured through the David Gathing agency on Mount Vernon Avenue in San Bernardino. I had excellent service and a grandfathered homeowners policy that included fire coverage at approximately $700 per year. Everything was fine until my longtime agent retired and my policies were transferred to Theresa Vasquez's office on Cherry Avenue in Fontana. That's when the nightmare began. I was told that my existing policy was no longer appropriate because it included coverage for occasional Airbnb rentals, something I rarely did anymore. I specifically insisted on keeping my grandfathered policy, but I was warned that Farmers might refuse to pay a claim because my coverage supposedly no longer matched how I used the property. I was assured that switching policies would cost approximately the same amount. That turned out to be completely false. My annual premium went from $700 to $1,800, and eventually to an outrageous $3,000! That's more than FOUR TIMES what I had originally been paying! I believe I was misled into surrendering a valuable grandfathered policy that I had maintained for years. Once it was gone, so was the affordable coverage I had worked to preserve. Whether this was deliberate deception or gross incompetence, the result was the same: I was the one who paid the price. As if that weren't enough, my policies were shuffled from the original Mount Vernon office to Theresa Vasquez in Fontana and eventually to Awan's Farmers Insurance office in Highland. The final straw was the disorganization at the Highland office, including problems handling my California FAIR Plan fire insurance coverage. After 30 years, I had absolutely had enough. What kind of insurance company treats a loyal, longtime customer this way? Apparently, 30 years of faithfully paying premiums means very little when it comes to protecting the customer. My experience left me feeling deceived, taken advantage of, and completely betrayed by a company I had trusted for three decades. My advice: Think very carefully before doing business with Farmers Insurance, particularly if you have an older grandfathered policy. Do not surrender that coverage based on verbal assurances. Get everything in writing, including the exact replacement premium and coverage terms. Farmers had my business for 30 years. They will never get another dime from me. Never again.

I came back to Jonathan's office after it cxl. I was still looking at other insurance carriers and…read moreeven at insurance brokers but Jonathan and Maria found me the best price for myself. Their customer service was amazing and Maria went above and beyond making sure I understood everything on my policy. Recommended already to all my family members. My uncle already scheduled an in person appointment with Jonathan. Thank you so much!!!!

I was recommended to this office by my uncle and let me tell you it was the best recommendation I…read morehave followed! Maria was able to get my car insured the same day. She explained all the coverages to me and helped me decide on what is best for me. I had never been explained the coverages and usually just went with what ever my insurance person offered. I am confident I am now protected when I'm on the road!

Mitch was excellent had my paperwork ready from previous phone call…read more Professional not like the other local Allstate office in the area

I find out threw looking up my insurance that it was cancelled and never received a notice. They…read morestated that I received an email. What the hell. This is not good business. Very disappointed in how this agent handled my cancellation.

Great customer service, with great people ready to help, and are pleasant to work with in getting…read moreyour needs met. I'm very pleased in my interactions and getting what i wanted done.

Darnell is terrible. He promises services and does not follow through. I have bad insurance now…read moreand he won't support me and my claim. I recommend you do not use this company. Only returns calls if it benefits him.

I have been a client for many years now due to the excellent service over the years. Virginia is…read moreexceptionally helpful and always provides the highest customer service which has kept me a loyal customer.

Woman who I wont name sucks and is rude. Taking forever on a claim and she is not friendly. You can…read morebe straight forward without being a *****. I heard good things about SF, until I needed them due to flat tires from a collision. They took FORREEEVVVEEERRRRRRRR. I rely on my car for income, don't have time to wait. They have local offices but there's no benefit. Progressive was 10x better and AAA. I'm definitely going back.

This particular Redlands branch is consistently 5 stars for customer service, wait time, easy…read moreparking, just about most of my DMV needs. Special thanks to awesome agent Kody this past Tuesday! He was welcoming, courteous, knowledgeable and very helpful! My total wait time in and out for a DMV paperwork issue was about 5 minutes! I feel like a valued member of AAA for all their variety of services, but especially because of the local branch support from this Redlands location!

Edward Apostol is an amazing person. He goes over and beyond his duties for you. I will…read moredefinitely be doing more business with him and this AAA branch. Keep up the great work