I was in town the weekend of Essence fest and I stopped by the store and it exceeded my expectations it was beautiful and very clean and welcoming the customer service was top tier and the ladies in the store were very knowledgeable about the products. I was suffering with brain fog and recommended the brain enhancement tea. I am very pleased, since starting the tea my focus and clarity has improved so much. I feel like I'm getting back to my old self, my memory is a lot better and the fog has lifted. plus when I drink it before bed I sleep really good and throughout the night which is something else I had been struggling with. I will certainly be trying other products in the future as well as keeping this one in stock. read more

I ordered the teas online and I must say the customer service was amazing! The owner was responsive and she answered all of my questions. I have severe allergies and she made sure all of my teas catered to those issues. However, my family and I visited the store today and I must say I was NOT impressed. There was a woman "greeting" people at the front, when I asked a question the customer service went downhill! As my allergies are really bad, I asked what was in the tea of the day. The woman responded with it's on the label and that I could READ it. I know I can read it! My problem is...there are ingredients that people do not always list on their products. I.e. cinnamon. I am deathly allergic to this and had I tried the tea it could have caused me problems. Is there a reason this woman could NOT have just taken the time to look? She works there it should NOT have been an issue. As this was my first time visiting the store and this is their customer service attitude, I am not sure if I will buy the teas again. I guess as long as you spend your money online all is well, just do not expect courteous/helpful encounters at the store! I hope this helps someone. Thank you. read more

Walked in I'm on oxygen so I sat down a guy waited on me well he put the teas there said a few words walked off to help someone else like I wasn't there I got up walked around looking at the different products passed he thinking he would help me no he starred helping another guy just kept walking pass me Well this nice young lady came from behind the counter help me n answer my questions I feel all customers should be important whether they buying three things or twenty look up again he was ringing this lady up very very rude he trying to make all the money finish helping one customer before you go help two more the young lady was reallynice I went on Sunday 6 She saw iwas very disappointed he just walked off shame on him read more

I visited here on a Friday afternoon. Building is easy to locate. Once inside I was pleasantly surprised. It is absolutely beautiful. Spacious, clean, and luxurious. The lady that helped me was very knowledgeable on the different products offered for different conditions. I went with the fibroid fighter tea. I can't wait to try. read more

The Goddess Collection - Spiritual Shop Near Me - Kenner, Louisiana

See all

I placed an order with The Goddess Collection and, unfortunately, my experience has been disappointing. After placing my order, I learned that the company was experiencing significant shipping delays with no estimated shipping timeframe available. While the delays are posted on the website, customers are still charged in full without being given a reasonable expectation of when their order will actually ship. What concerned me most was the customer service experience. Rather than addressing customer concerns directly, the responses felt dismissive and repeatedly directed customers back to a website banner while discouraging additional communication. Good customer service is not just about providing information--it's about how that information is communicated. What makes this experience even more frustrating is that I only discovered the numerous customer complaints after placing my order. Had I seen the volume of reviews describing shipping delays, fulfillment concerns, and customer service issues beforehand, I likely would have made a different purchasing decision. Instead, I found those reviews only after I began experiencing similar concerns myself. This review is not about a delayed order alone. Delays happen. My concern is the combination of extended fulfillment timelines, the inability to provide customers with even a general shipping estimate, and communication that leaves customers feeling as though their concerns are an inconvenience. I hope the company improves its transparency, fulfillment process, and customer service approach. Customers deserve clear expectations, respectful communication, and confidence that their orders will be handled appropriately. Based on my experience, I would encourage potential customers to thoroughly research recent reviews before placing an order. read more

1st. TEAS COME PACKED TO THE RIM! you gonna get your money's worth THEN some. I have purchased Blood Purifier several times and it doesn't disappoint plus it pairs well with any other teas offered. Respiratory tea (Breathe Easy) is my go to for my sons with asthma, it got then right together once and now it's in rotation so they ask for it if they feel "sick". Also recently purchased Eye Magic for my niece but I started drinking it too read more

I placed my order on May 25th it is now June 27th and I haven't received my tea. First they were over whelmed on the amount of orders and then bad weather. They don't answer their phones so why even leave a number to call???? I requested a refund weeks ago, got nothing. Im big on customer service and theirs suck. Never again!!!! read more

The teas and the lotions are amazing. She has a wealth of knowledge. She has something for everyone.

Have been shopping with the goddess collection for yeaarrrsss and have never been disappointed. The business owner is upfront and honest with all of her business practices. When orders are placed communication is kept up to date on the business website. Any questions needed are easily and professionally answered when calling the office. I have referred a number of people to the business and not one has anything negative to say. Like with any anything taken for healing directions have to be followed and personal practices changed for the utmost results. Impatience is not a factor with REAL customers. read more

I believe there should be a time in which a person can be given a chance to make any necessary changes to their order. I experienced this exact thing I made an order last month and I contacted customer support through email and they responded promptly and so did I when given instructions on what to do if a mistake was made when ordering the product of choice. I have the shop app and on that it showed my order had not been fulfilled or shipped but suddenly after given them the information that was needed to rectify the issue with my order. I was told that the order had suddenly been fulfilled and shipped. Seems a little bit suspicious. Also, if a customer can't change a mistake on an online order.... then why even be in business in the first place. JS. IF YOU KNEW BETTER DO BETTER. read more

I ordered the Bye Menopause Tea Online. Shipping took a while and it wasn't an overnight fix but with consistency the tea works. I can say that I can't give 5 stars because they really need to work on shipping issues. I have ordered from them 5-6 times and shipping is always delayed. read more

I really wanted this tea to work of me. I got the Eye Magic with hopes it would help with issues I'm having with my eyes. I purchased 2 jars when they were on sale. Anyways, after finishing one jar and starting on the next jar I began to itch, in particular my neck area. The only thing I did differently was drinking the tea. So, I stopped the tea and wouldn't you know it, no more itching. A family friend said to be careful, although the tea is made from herbs, it may affect each person differently. That's exactly what happened to me. As other reviews, the shipping took a long time but the jars are packed to the max. read more

She has teas for any sickness, her teas really work, I'm on dialysis, I couldn't produce urine but when I started drinking her teas: the blood purifier, kidney kindness, and eye magic I started producing urine again. read more

The Goddess Tea ease has awesome products but the excessively long shipping time and poor communication is center stage. They will process your order and take your money and could care less that you're concerned about why you haven't gotten what you've paid for after an entire month of ordering. This is absolutely horrible. read more

I am a repeat customer because the products are good. The customer service is terrible and that why the reveiw is bad. I order a bumch of items and it didnt come. They were hard to get in contact with. Finally i decided to email and they gave the run around and told me in so many words they sent it off and thats their part. I then filed a claim with informed the goddess collection through emaim. They then send an email stating that now i have to go through another department. I called multiple times finally i reached the claims department. They of cousre did not do the documentation and they had to send it up further. Its been over a month and still no resolution. Be aware that if your package never makes it to you ans you havw proof from tge delivery place (ups) that they lost your package. They will not help you. I HAVE PICTURES TO PROVE EVERYTHING IM SAYING. read more

I loved this place! It's so beautiful and clean. The tea sample sent me straight to the gorgeous restroom everything's trimmed in gold even the ceilings !! It was the non toxic hand wash for me !! I'll be back !! read more

Like the products, hate the customer service. The people here are beyond rude and are far from polite. The business is very unprofessional, I had to stand in store for over 15 minutes just to get an answer to a question. Reminding me of the opening of the store, that I had to fly in town for, where I had to stop shopping and stand outside in the rain because the owner was 2 hours late. Ordering in person is the fastest way to get any products because they will not be delivered or lost if purchased online. Can't ask any questions to customer service because they don't know anything. Tried calling the other warehouse but it does NOT exist. To top everything as a 4 year consistent customer it hurts to find out the CEO is racist towards any race but her own after all the money and support I've given. I will no longer recommend the goddess collection but a better herbalist. read more

This place has all your herbal tea needs. Highly recommend the variety of selections. As soon as you walk in, the natural herb hits you. I will definitely come back! read more

The lady at the front desk had so much knowledge. She was friendly and greeted me upon my entrance. The store is beautiful and so serene. This was my 2nd visit and I absolutely love her products! read more

I usually order my products online, because I live in Dallas. I was in town for Thanksgiving, she had a sale the day after. The store is beautiful, she has everything in stock and the staff were very pleasant and helpful. I'm a believer in her products I've been taking them for years, they work! read more

I love the products, but customer service is indeed horrible. I placed an order and it had taken a month and I had not heard anything regarding my order. I called and the lady stated that a few of the products were not available and I asked why no one contacted me to let me know. I proceeded to ask her if I could just cancel those products and just pick up the other products that were ready and she stated that I needed to speak with someone in back. I called back the following Monday and kept getting the run around about any of the products that were ready and I begged for someone to call me back because she kept saying she couldn't help me. Anyways, I waited another week or 2 and called back. Still no one could help me with my order. So, I contacted my bank stating that I had tried to contact customer service at the store and that I never received my products so I disputed the transaction. I had been ordering online from this store for over 3 years with NO returns and have spent thousands of dollars in store and online. I even drove from Texas to pick up products. So, after this one incident which the customer service rep at the store was the problem and was rude, now I cannot order online because I disputed ONE transaction in over 3 years of purchasing when no one was listening to me and kept giving me the run around as if I wasn't s***. So, just be careful when ordering online because you may end up with a rude customer service person and end up like me. read more

I never received my order, so I had cancelled it and ended up getting sent to collections.

Outstanding!!!! The level of customer care. Is unmatched. And the products never fail.. Thank you..