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The Glass Syndicate

4.3 (6 reviews)
Open • 7:00 am - 7:00 pm

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Services - The Glass Syndicate

Glass repair

Window repair

The Glass Syndicate Glass & Mirrors Photos

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Skyline Windows and Doors

Skyline Windows and Doors

(112 reviews)

We purchased all new Milgard windows from SCV Glassworks in 2009. They have a lifetime warranty,…read moreand two of the windows are crystallizing on the inside, creating a foggy appearance. I called SCV Glassworks and first spoke to Eric and then to Andrew. The first response from Andrew was that they would replace the windows only if we purchased them "within the last year or so." I reminded him of the "Lifetime Warranty," and then Andrew said we had to file our request with Milgard. I pointed out that we purchased the windows from SCV Glassworks, and they hold themselves out as a "Milgard Certified Dealer." Andrew then changed his story and said he'd file a warranty request to Milgard to have the windows replaced. Andrew requested that I photograph the window frame and send it to him since it contained all the warranty information he needed. I forwarded the photographic information, and he confirmed receiving all the information he needed. He said he would put in a warranty request for me. After three weeks, I heard nothing, so I sent a text to Andrew asking for an update on my warranty request. He responded that he'll check with the manufacturer, Milgard, to determine the status of my warranty repair. He'd let me know as soon as he hears from Milgard. Two weeks went by, and not a word from SCV Glassworks, so today I decided to call Milgard myself. I reached Milgard's warranty department, and they advised that they had no warranty request from SCV Glassworks. Alexander, in Milgard's Customer Service Department, advised that it was best for me to just file my own warrant request through his department. Alexander asked that I forward the photographic information of the two windows to be replaced. I sent the information to Alexander, and in less than an hour, he confirmed receipt of my information, confirmed the warranty, and scheduled the window replacement. The Bottom Line: Milgard windows are great, and their service department is the best I've ever experienced. Kudos to Andrew in Milgard's Customer Service Department in Simi Valley. SCV Glassworks: First, a denial of a warranty, then a claim that they filed a warranty request when they had not, and no follow-up whatsoever. Their "service" was the worst.

After searching Yelp we found this glass shop. We had a very successful experience. We called about…read morea special replacement glass shelf for our grandfather clock. Liz (I hope I remembered her name correctly), was very helpful. She took the measurements over the phone and gave us a reasonable quote. The piece was ready the following day and fit perfectly. The shop is a little difficult to find, but was worth the search. We will be using them again in the near future for a dining room table glass top.

The Glass Syndicate - glassandmirrors - Updated May 2026

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