i got my facial done by reena it was fantastic service and got done my hair from her which was…read moreamazing i loved the place and the staff was very kind

Rubbish service unprofessional staff. A total rip off salon. The staff stand around gossipping…read moreinstead of looking after the customers also the place is filthy. Needs a good clean I wouldn't recommend at all.

I strolled past Desire Hair & Beauty and was caught by the mention of IPL hair removal. The salon…read moreis owned by Asians so their ethos is to tailor for Black and Asian skin-types, which is limited in the world of laser hair removal! The salon is compact yet offers so much - hairdressing treatments, shellac nails, waxing, massages and even fish pedicures. I like their attention to detail during holidays or festivals, such as the decorations around Christmas and Halloween. I had laser done on my legs. The staff were bubbly and sociable and did all they could to distract me from the awful pain! However, I wasn't convinced they gave comprehensive coverage to the area, which is evident from the square patches left! I also got a manicure and pedicure done, which were not really value for money. I suppose I have tried and tested so many salons that I'm difficult to please! Overall, it's a homely salon that offers virtually all the treatments a girl could ask for from very friendly beauticians.

I called up about a week before and the receptionist was really helpful and helped to book me an…read moreappointment for a massage. The lady who did my treatment had been qualified for years and felt very experienced. The massage itself wasn't as hard as I tend to like them but it did relax me and my muscles. Even though I'd never been there before she really made me feel welcome which encouraged me to come back again soon.

Been here a few times now for shellac nail treatments. Today I came for waxing and shellac hands…read moreand feet. I get seen by the lovely Farzana. She knew that I wanted to get many treatments done and therefore came in 2 hours earlier than her usual shift time. We started off with the waxing. Farzana used tea tree wax and was as gentle as can be. She kindly asked if I felt that any areas had been missed. Many beauticians don't ask this and some don't like it when I point out the missed patches to them! We took a half an hour break and the commenced with the nails. I got to sit in the lovely massaging chair! She had a wide range of colours. I went for 'rubble' on the hands and 'tinted love' on the feet. Finished with a lovely foot massage. Thank you Farzana.

I don't know how many times I've walked past and not actually gone in. In fact, I don't want to…read moreknow, because it would just make me seem like a complete fool now that I know how great this place is. I had some rare weekday time off and wanted to do something that actually counted as indulgent (well, beyond stuffing my face full of cake), so booked a facial via Treatwell (previously Wahanda). I booked on Tuesday evening for Thursday afternoon. Unsurprisingly (it happens with that site), it was a double booking. Thankfully, though, Kaldev emailed me on Wednesday morning about it and managed to find me a Wednesday afternoon slot at 4.15pm. I got such a warm welcome from him when I came in and was settled in to fill out my intake form. Kuldip (who happens to be his wife), was my therapist and brought me into the treatment room. She was very sweet and made sure that the temperature of the room was OK for me before leaving me to get ready. The facial was great - very relaxing, but felt like it actually made a difference to my skin too. She's clearly skilled, and the facial massage was just fabulous. She asks if you'd like her to chat or stay quiet and I chose chat, so left starving because I got a list of the best desserts in the area. Yum! Besides the facial being excellent and the welcome being so incredibly warm, I'll also be returning because it's their own business and they work incredibly hard to make it a success. It's worth rewarding that. And it's hardly a hardship for me to do it by having a pampering session from incredibly friendly people. Can't wait for the next time!

From the owner: Serenity the Beauty clinic first opened in Guildhall Buildings in Birmingham. Our senior therapist…read moreis highly skilled and has been with us since opening. In 2013 due to demand and services, we moved to Somerset House, 36 Temple street Birmingham. We had a great 3 years here and the building was bought by a new developer, so we moved temporarily to Regus and after 12 months found a new suitable location 8 Bennets Hill. During our temporary relocation the period we can't thank our clients enough for their support. We have operated in the City centre for nearly 20 Years, and provide a range of products and services (Environ, Guinot, Jan Marini, Orly, Nailtiques etc)

Terrible service…read more Booked 6 sessions, only had 3 in 6 months. Been cancelled 3 times, twice turned up and the shutters were down. Only plus is the price. Very run down and not very professional!

Horror show. I have never written a negative review but the fact that this "health clinic" is…read morepracticing is an absolute joke. Got a deal for six IPL hair removal sessions from Groupon. The reason they have no pictures on the website is because this is what appears to be a badly converted high street phone shop, with ony a banner half covering the old sign - the waiting room and two "treatment rooms" were sectioned off by a few pieces of mdf. I was horrified when I turned up but refused to judge a book by its cover. However wished I had left after I went into one of the rooms. There was no stack of towels / coverings for the bed, so can only assume the slightly damp green towel on the bed was the same used for each customer - the can't have been anywhere else - the "waiting room" was not big enough to hide an envelope, let alone clean towels. Nearly left again when she started applying the gel for the IPL laser with an actual paint brush - the ones you get from B&Q - out of a jar sitting on the side. Again, no sign of other tubes of gel or applicators, so assume this was the same pot applied to each and every customer. Bearing in mind this treatment is used for bikini lines and removal of facial hair, I won't go further. The person using the machine clearly knew nothing about the treatment. The only upside was that the IPL equipment itself seemed new and well serviced. That is the only positive! Refuse to go again, even though I paid for 6 sessions.

I booked myself in to have the Java body wrap which provides firming and slimming results…read more When I got there, they measured my body taking note of my current body size. Then I had to put on some very attractive paper pants before the lady started to wrap me up using lots of bandages that had been soaked in what can only be described as a clay like substance. They were left on for around 60 minutes whilst I was left to lay on the bed and relax. Afterwards I was measured again and I had lost a combined total of 5 inches from different parts of my body. Very impressive.

Beth is the most amazing massage therapist. She has helped me with back, neck, and shoulder issues,…read morewhich are aggravated by my hours behind a computer. The spa itself has been refurbished, and there are now some amazing new treatments rooms (including a double room for couples/friends). This is a dry spa so there are no wet rooms/sauna etc. It is a restful, peaceful place to visit, and has a lovely team there. Worth signing up to their newsletter online so that you get sent a discount code for your first treatment.

The woman who works here is always really chatty and seems to go out of her way to make you feel…read morecomfortable upon entering the salon. A friend and I went here to get our bits waxed before we went on holiday. The salon wasn't the most stylish that I'd ever been in, but it was clean so it was more than suitable. There were a few products available to buy in the reception area but we didn't buy anything. Once I was laying on the bed, calming music started to play in the back ground and the beautician got to work. She kept checking that the wax wasn't too hot which I think it really important as I have been burnt before! I was really impressed with the whole waxing and it was done as quick and as painless as possible which is all you can ask for when you're in pain being waxed!

This is a good place to come for hair removal treatments and cuts. I came for a waxing session. The…read morehairdresser and beautician here chatted. I think it's nice when hair dressers and beauticians make an effort to have a conversation because it makes me feel more comfortable and the time goes faster. My first impression of the room weren't that good but I try not to judge a book y its cover. She began the waxing session by applying the hot wax and at first I was like "AAAHHH" and Classical FM playing in the background didn't make me feel more relaxed. Soon things got better though and I was pleased to know the treatment went quick. A few hairs were left probably because they weren't noticeable. I felt a bit uncomfortable with her bare hands touching my bare skin purely because I didn't know whether they were clean or not and didn't want to be rude by asking. So I think wearing latex gloves would've been better. The whole session cost less than thirty pounds with actually shocked me in a good way, especially because the service was great.