I initially had a very positive impression of Robert and his business, which unfortunately makes this experience even more disappointing.
I left my freshly painted Miata with him for what was originally discussed as a relatively simple exterior service--a wash, polish, and general once-over. I made it clear that I was not in an immediate rush, but I never expected that to turn into my vehicle remaining there for approximately 2.5 months with repeated delays and very little communication or progress.
When I ultimately decided to retrieve my vehicle, I discovered that the work was still not completed as expected. More concerning, I was then informed that the keys to my vehicle had been lost while it was in his possession. The vehicle was locked inside the shop, leaving me unable to simply retrieve my own car.
What concerned me most was how the situation was handled when I attempted to address it in person. Rather than having a calm, professional conversation about the delays, the condition of the vehicle, and the missing keys, the interaction became confrontational enough that I chose to leave rather than allow the situation to escalate further.
Throughout this entire experience, I was never provided with a formal estimate, written scope of work, invoice, or clear completion date. I understand that I had previously said I was not in a rush, but I do not believe that reasonably translates to an open-ended 2.5-month timeframe for this type of service.... especially without clear communication.
I genuinely wanted to support this business and initially trusted Robert based on the relationship we had developed. Unfortunately, my experience ultimately involved extended delays, unmet expectations, lost vehicle keys, poor communication, and an unnecessarily confrontational interaction and bringing someone else NOT involved with his business into it when I attempted to retrieve my property.
I am simply documenting my personal experience so that other customers can make their own informed decision. I sincerely wish this situation had been handled differently. read more
