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    Services - The Fortegra Group

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    4 months ago

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    1 year ago

    Everything!!! The customer service is horrific and terribly rude. The service is just not there! Just beware of this company.

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    3 years ago

    Warranty purchased from rooms to go in 2021 for an adjustable bed base was voided because I moved. Purchase only if you own a home.

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    4 years ago

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    5 years ago

    scam artists! i have a warranty and kendall refused to take a claim. been on 6hour hold

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    Ask the Community - The Fortegra Group

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    Kim Lego - State Farm Insurance Agent - State Farm Agent

    Kim Lego - State Farm Insurance Agent

    (12 reviews)

    Southside

    So, I have had no issues with the insurance itself. Yet. I have been with State Farm for almost a…read moreyear for auto insurance, and they are cheaper than all the others. I have not filed a claim yet, so I can't speak to that. However, I have had nothing but issues with the Kim Lego agency, both personally and professionally. Personally, when I signed up for auto insurance, Raquel Gonzalez helped me. Raquel said she was going to "bundle my insurance" to save me money but did not explain it. I ended up with auto, renters, and life insurance that I did not need. I canceled the rest as soon as I realized what she had done and only kept the auto insurance I had requested. I was confused because a third party kept calling me to get my health info, and I did not know why. So, selling extra products is unethical, but I let it go. Professionally, I have had my 02-15 life, health, and annuity insurance license for almost a year, and I applied to the Kim Lego agency just to see how different agencies operated. Maybe I would find something I liked better than where I am at. Who knows? I had a screening interview with someone named Kristina Leonard ( who is not mentioned on the "team page" of the agency website). When I asked who she was and how she was affiliated with Kim Lego Agency, she sounded offended and replied that she was "Kim's executive assistant." She rudely asked me why I wanted to work there, how much I wanted to make annually, and if I could commit to a 9-5 schedule. That's it. I answered her questions, although when I told her, that salary depends on how the salary/commission structure works, but I would like to make as much as possible, she rudely snapped, "What? You can't give me a number of how much you want to make each year?" She was 6 minutes late for a 15-minute phone screen that lasted less than two minutes, and I was not allowed to ask any questions. The next day I received a generic email about how "we have chosen to go forward with other candidates." I am not sure why I was rejected when having my license already puts me ahead of a lot of candidates. I believe Kristina simply did not like me because I asked who she was and tried to ask questions about the position during her phone screen. She was rude, short, and not pleasant at all. After reading some of these reviews, I see that no one else seems to have met Kim Lego. Is she even real? The bottom line is to go with State Farm but pick a different agency.

    Switched from another agent to this one. Overall great service from Kim's team. Haven't spoken to…read moreKim personally.

    Allstate Insurance Agent: John Crowell - untitled

    Allstate Insurance Agent: John Crowell

    (1 review)

    Southside

    Highly recommend editing with this agent and team!…read more Getting in an accident is certainly not a pleasant experience but the team at John Crowell Allstate made it as painless as possible. They helped through the entire process and bent over backwards to make sure everything was sorted out before I had to head out of town on vacation. Things got a little tangled with the claim but they repeatedly reassured me not to worry, it would all be handled. They were accessible and promptly responded to every question and request. I hope I never have to speak with them again to file another claim, but at least I know they have me covered if anything does go wrong.

    From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Jacksonville. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Jacksonville residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want help to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Jacksonville today.

    The Fortegra Group - homeinsurance - Updated May 2026

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