Conchita Brown didn't respond to any of my calls or answer any of my emailed questions. She basically took the time to tell me my claim was denied. I didn't have a claim. My apartment complex made one without telling me and I could THEIR claims bogus and dishonest. Conchita Brown, Conchita Brown- ​​​​ Claims Adjuster, Property O 904.593.3096 License(s) FL: W701439 fortegra.com Headquarters ‑ U.S. 10751 Deerwood Park Blvd, Suite 200 ​Jacksonville, FL 32256 - made the situation worst by not taking the time to be responsive and clear. Do better, this is why people find insurance companies to be disgusting! read more

Terrible service! Furniture warranty purchased from rooms to go for leather sofa and loveseat. Noticed two small scratches on sofa and they sent someone out to look at it. A week later received a voicemail to call rooms to go for my answer. Well surprise it's not covered even though when we purchased our furniture at rooms to go everything was covered no matter what. What a lie and so disappointing. We will never purchase from them again and we've bought a lot of furniture through the years at rooms to go. Beware!!! read more

Leather started peeling after a year of use they denied the claim saying they don't cover that even thought the contract says damage. Complete trash don't waste your money on them or Rooms to go. Rooms to go mo help either. read more

Paid almost 2k to protect my purchases, called to have my white leather couch repaired and was denied, I had rooms to go contact them to tell them how frustrated I was and to cancel the contract. The individual I talked was extremely inefficient and was on hold most of the time. I believe they refunded 1k of the 2k. I will be contacting the BBB and the flordia department of agriculture plus any other steps if this isn't corrected. Or possible legal recourse. This insurance company has no positive remarks anywhere.. Will update if anything positive results from this horrible situation. Avoid at all costs. read more

Fortegra Funriture protection policy is a scam, and this crooked company is doing fraudulent business. We turned in a claim to have a soiled dinning room chair replaced. When we purchased the chairs, it masde sense to protect it from food stains, since we are eating on out dining room chairs. At first they argued that itr wasn't a food stain. Then they argued it was an accumulation of stains, not stemming from one incident (the food had gottenon the chair in more than one place). Then they said, we didn't take the necessary precaution to prevent the staining. We had a Rooms To Go Tech come out and look at it and confrim that it was food stains and that those weren't coming out. He told us that it would have to be replaced. DO NOT purchase this bogus protection plan. As a matter of fact, if Rooms To Go sells such horrible add on products, just skip Room To Go all together. read more

Do NOT ever use these bunch of crooks They are completely and utter useless Paid $2999.78 for the "Tru Bundle" for my BMW X5 Now finding it is not worth the paper that this contract is on. Have a damaged tire that is clearly covered under the Tire & Wheel (Rim) Protection but still waiting for this to be resolved Can't drive my car and these CLOWNS do not care one little bit I DO NOT RECOMMEND THIS AWFUL ORGANISATION Stay clear and keep your money in your pocket Otherwise you will be SCAMMED read more

Everything!!! The customer service is horrific and terribly rude. The service is just not there! Just beware of this company.

My Recycliner is leaning and have a big gap..I called rooms to go to get someone to come fix it and they said my claim was denied..They don't cover the part that was damange, so what do they covet?Never again will I waste my money on a bunch of crooks, that's out for money. read more

This company is not worth doing a review. Don't waste your money on anything this company is about. Any type of insurance they sell far as furniture replacement, car or life please don't waste your money buying it. They wouldn't have so many bad reviews if it wasn't true any good reviews you see look them up on LinkedIn and you'll see if somebody who works there or one of their buddies who wrote it. There's no truth in this company at all. They don't even wanna show you paperwork as for their eyes only as they say. read more

Terrible insurance policy and terrible furniture from Rooms to Go. After 6 months the wood finish cracked and peeled on our outdoor sectional sofa and coffee table (despite buying and applying their Teak Protector and Teak Shield products) and by 2 years they were just awful. Bought the Fortegra insurance policy and submitted a claim. Never heard back from them. The phone number on their website goes to an answering machine that directs you back to their website. Claim status says pending for months. Rooms To Go manager doesn't return my call. When I finally get Fortegra on the phone they claim they sent me an email but are unable to produce a copy of it. By this time they say my service agreement has expired, and that there is nothing they or Rooms To Go is willing to do about it. Fraudulent business practices: Beware! read more

Very sad experience. I had an extended warranty on some furniture I purchased last year. The table suffered some surface damage from A scented oil spill. They seemed determined to deny my claim. I was given a different reason each time I refuted the previous one. Lastly, they claimed that it was impossible that the spill could have caused the damage in the pictures I sent them, based on the information they alleged they saw on the air fresher manufacturer website. When I said it depends on the surface in question I was told that Fortegra did not build the table so they know nothing about that. Unfortunately based on other reviews and complaints filed with the BBB my experience is not unique. Note: their contract limits the recourse you have, including waiving the right to be part of a class action lawsuit. This explains a lot considering the number of customers they have betrayed. DEFINITELY NOT RECOMMENDED read more

Worst insurance company ever! I had a water leak inside a wall that I did not discover until it had molded. I filed my first and only claim on a policy o have had for 4 years, insurance denied it because the leak had been there for over 48 hours. I feel sorry for anyone with a Fortegra policy. read more

We've had our couches for over 2 years and have taken good care of them. One of the zippers busted and an armrest broke. They immediately denied our claim as "zippers are not covered" and they completely ignored the armrest. They will find a loophole to not help a customer who has worked hard to purchase their furniture and preserve it the best they can just so this company can pocket money for no work. Great going guys. Y'all are the worst. read more

I purchased a couple of sectionals and coffee tables from rooms to go. In addition, we paid for a 3-year warranty that was pushed by the sales team. We have had three issues in a year so far. One couch makes noises when we sit; the other is developing tears in the cushions, and the coffee table has developed some water stains from one of the kids leaving a cup on the table. All these issues are supposed to be covered in this warranty; however, the warranty has tried to find every loophole possible not to cover it, and we have been bounced back and forth from warranty to room to go customer service, pointing fingers at each other. We have been left with nobody caring about the customer and their purchase protection promises. read more

Paid for insurance on my adjustable bed frame. They made me jump through many hoops calling multiple companies to get parts. Then on the date of scheduled service (a month later) they call me after the scheduled time, someone called me in broken english to let me know that they can't be there for two more weeks. I took all the furniture out of my bedroom today to give the tech an easy working environment. At least a day of notice would be nice. There was no apology or any courtesy. read more

La peor experiencia peor servicio al cliente pésimo trato no te garantizan ninguba reparación todo es falso gana dinero mintiendo a los clientes, no contrates esta garantía read more

The Fortegra Group - Home & Rental Insurance Near Me

Fortegra the worst insurance company you can imagine. we spent thousands if dollars with rooms to go and for sure we need good insurance to cover the expensive furniture. Fortegra will find any reason to not cover or decline your claim. the claim absolutely covered by the contract, and the technician came and said the issue covered by the insurance, but this company find a way to declined it. stay away from them. read more

These guys are a total scam they will somehow or the other find a way to not file a claim and if they do they will find a way to deny it. I got extended couch warranty for 5k$ sectional from them via Rooms To Go and they dont even cover scratches, even though there is accidental coverage in their clause. Even if there is tear they will classify it as negligence and not cover it. Do not buy their services, its as good as not having them. read more

Fortegra, is full of BS! I purchased my daughters bedroom set from Rooms To Go and bout the extended protection. The headboard has fabric and because it needed to be cleaned slightly I took a little cold water and Woolite and wiped it off. However, it stain when it shouldn't have. You can take Woolite and soak you gentle fabrics. The rep who came out to look at it took pictures and said they should replace it or send someone to clean. I called numerous times and got the run around. I finally called again today to hear that they denied it because I used a chemical other than the Rooms to Go , are they serious? I'll never fall for this again with using Fortegra. It's the crappy make of the headboard because Woolite does not stain but lesson learned! read more

Don't waste your money buying the 'extended warranty". Our $4,000 couches had issues reclining almost immediately after they were delivered. Finally got around to calling to have them fixed and was told because we didn't call within 30 days of the "issues", it was not covered but that if it "got worse" to call and it would be covered. So either way it's covered but we now have to wait until we can't use the couches we paid $4,000 for, for them to be fixed? Scam and completely not worth the money. read more

My wife and I purchased a couch from rooms to go just over a year ago. We also purchased the 3 year extended warranty through Fortegra. Our year old couch has not worn well at all, the fabric is pilling, cushions don't hold weight and the seams on the seats are tearing. The cushions are built in to the couch, and are an integral part of the structure to the entire couch. The cushions can not be removed to be repaired. I attempted to file a claim today and was denied! So 2 grand out the window. The extended warranty is a scam, don't bother. I'll be purchasing furniture elsewhere now, sad because we were repeat customers of rooms to go, and never had any issues. read more

I lost over $10000 worth of documents and personal items from my storage unit. Fortegra insurance was purchased on September 10 2023. My unit was broken into 3 times because they were no severe damages made to my unit the insurance refuses to reimburse disregarding the fact I have 3 separate police report, property manager refuses to give the officers access to the cameras. read more

Attempted to file a claim against my service contract for stains to a sofa caused by dirty handprints. Denied because the contract only covers stains caused "as a result of normal spills from food and beverages, pet biological stains, ball point pen ink, and nail polish." ....but not touching. I'll take partial blame for not reading the multi-page contract in the store and counting on the word of the rooms-to-go salesman who assured me that the contract covers all accidental stains. However, they own the majority of the blame by intentionally writing a contract too limited to use. Fair warning to anyone who may be looking at their other products. If they'll red-tape you out of a $100 sofa cleaning, imagine the probability of them paying a $1M claim from their life insurance. Not a gamble I'd take. Their character shows in the reviews. read more

Does not cover any type of scratches. My table has an accidental scratch and I thought this Insurance would cover it. I paid the insurance and now my table is garbage and it will not be covered. read more

Warranty purchased from rooms to go in 2021 for an adjustable bed base was voided because I moved. Purchase only if you own a home.

Complete waste of money as others have said. They'll just create any reason possible to deny a claim for Rooms To Go furniture. Don't waste your money purchasing the extended warranty, they'll just deny it. read more

scam artists! i have a warranty and kendall refused to take a claim. been on 6hour hold

As everyone of those reviewer said its true... this company is a scam. I called to file a claim after 2 years about my sectional some. I told the representative that the sofa is sinking and need to be fixed and I have few juice stains to clean. She asked me when that happened and I answered few months ago. So she denied the claim because she said I needed to file a claim in 30 days since I noticed the damage. How can I notice sinking couch?? It takes a while to see the damage. And this is the point they won't cover it. Another scam company in America. Sue is on the way. I get tired of those companies scams and misleading. read more

Complete Scam! Denied my claim and each time I called I was given a different reason for why it was denied. A class action lawsuit needs to be filed against them and Rooms to Go for deceptive practices read more

The worst company ever! I purchased a sectional from Rooms to Go and it has a hole in it. I bought their overpriced insurance policy because the sectional is fabric. I put a claim in and it was instantly denied. I spoke to a manager and again denied. I reported them to the better business bureau and filed a claim against them. So far nothing. I usually don't buy warranties for this exact reason. They suck!!! Lesson learned! read more

I simply say this is a big scam company and don't buy the insurance through this company when you buy Rooms To Go products. It's a fake company only to cheat you. read more

This is the worst company. Rude, not helpful, does not honor service warranties. They play with words to get out of paying a simple, inexpensive claim. Rude. Service people that come out lie and say the claim will be payed. Biggest joke and scam ever. They should be put out of business. read more

I purchased a dining room table set on 8/9/18 from Rooms to Go (RTG). I was encouraged by the salesperson to buy the "great warranty that covers everything." in case "there is ever an issue over the next five years with either manufacturer defects or accidental damage." The warranty was from Fortegra. In July of 2019, I noticed a section of the table top was warping. I contacted RTG in July 2019, and I did not get a call back. The same thing happened when I contacted them in October 2019. I called back again in December, and I was told a technician would come out to check the damage. The technician (and another contractor) stated that the table design was problematic because there is a decorative cut along the inner edge of the table that can attract moisture or be sensitive to extreme temperature changes. The table is in my small dining room next to a heat/air vent. I did not know about this potential issue until I spoke to the technician. When the side edge of the cut wood (which you can not see from above) is exposed to either moisture or extreme temperature changes, the wood starts to warp and come apart. Once this happens, there is no way to repair the top of the table without replacing the table top. I was told by two wood experts and one RTG technician...that it, "Should be covered." I was also advised to select another style if given that option, "or you will have the same problem." While I was disappointed because I love this table set, I fully expected our warranty from Fortegra to take care of the problem. This was not the case. I contacted Nick Carinale, a claims examiner, and he said, "The warranty does not cover water damage." When I explained the issue, I asked how what happened was not an accident or a manufacturing defect. He said, he understood and did not disagree with me. But, it would not be covered. When I asked him to please connect me with a supervisor, he said he would let them know, and a supervisor would get in contact with me within 24 hours. This did not happen. This goes against what the company advertises they are all about. "At Fortegra, we understand that today's consumer requires a more comprehensive set of insurance products. It's why we've brought together the best of today's specialty insurance and warranty providers, supplying assistance to simplify lives, lessen risk, and grant consumers more freedom. As a vertically aligned, single source organization, Fortegra delivers multi-faceted coverage with an unmatched service experience. By solving immediate needs and producing lasting relationships, we allow both our partners and customers to worry less and Experience More." Fortegra did not supply adequate assistance with what was an obvious, reasonable request for support for damage that was not my fault. Fortegra should stand behind the products they sell, the warranties they encourage customers to buy and the opinions of their own staff and honor this claim. read more

I paid this company for insurance and cover a beautiful sofa from Rooms to Go and they not responce to my isuue not recomment buy insurance FORTEGRA from Room to Go. read more