This review is only for the company's toothpick flags. I placed an order recently - my first time working with this company. The process to place an order is a little strange, but after a couple emails back and forth (and a phone call), I received a nice proof of what the toothpick flag would look like via email. Pricing seemed fine and I placed my order. The toothpick flags arrived without delay and I was super excited to open the package.
And that is where the disappointment began. In addition to basically just being printed on copy paper, the flags all have a black border line around each side. Since the background of my flags are white, this is VERY visible. I contacted the company to ask them what happened and was told that the black lines are their crop marks - the flags are cut out by hand and this is how the worker knows where to cut. I was told that the workers try to cut off as much of the black marks as possible, but don't always get it all.
In addition to being an unbelievably unprofessional practice (who on earth leaves crop marks on a finished product?), my sales person didn't seem to understand what the problem was. She said that they have made "thousands" of toothpick flags for people and no one ever complains about the black lines left on their finished product. So first of all, I couldn't care less about what other people let slip by. Second, I expect to get a product that matches the proof provided to me. And that proof has no black lines all over it. Nothing was ever said to me about black lines. The images on their web site don't show black lines. So therefore, I have no reason to expect that the product I receive will have black lines on it.
She refused to offer me a refund or to reprint them (I suggested that if she didn't want to give me a refund, that she could reprint them with a deliberate thick, dark blue border that would match my logo and serve as the crop marks - she refused). So I will dispute this charge with my credit card company. I recommend never working with this company - their product is well below the standards of any professional organization. read more