My husband and I decided to purchase a therapy spa for my health conditions. I am the type of…read moreperson who investigates any product I am going to purchase. We went to Chim Chimney, in Wenatchee, Washington, because they are the local dealer for the Marquis Spa. Upon arrival, we met Cam Mc Neill, who happens to be the owner. Cam instantly made us feel at ease and provided us with all of the pertinent information regarding the Marquis Epic. A spa is a financial expense but Cam's integrity and friendly demeanor, helped us to make the right decision for our needs. We would highly recommend Chim Chimney. Any concerns or questions you have regarding your purchase, will be dealt with in a courteous and professional manner. We can't thank Cam and his team enough, for giving us a wonderful experience. We can't wait till the new spa arrives and we can thoroughly enjoy it.

Awful experience. Do not recommend! 7 miserable months…read more First, we were sold on a product and vision (involving custom panels for our insert), that when it came time for installation, we were told was a bad idea. The whole sales process felt very disengenuous. Second, after putting in the order, we were told it would be in by Thanksgiving. However, it didn't show up for another 6 weeks and didn't ever work until well after winter (until early May). During that time, there was gas leaks (they created), major sooting, and a firplace that never worked. Finally, the seven months were filled with failed promises. In the end, the final product looks okay (definitely not great). The owner is unwilling to consider any kind of discount despite the ridiculuous nightmare that was the last 7 months. Probably the worst experience I've had as a consumer.

Pricing is to high and they don't do payment plans and just to call for then to come out they…read morecharge!

I had a relay in my heating unit go out a week ago, was able to get alpine in on Thursday. Tech was…read morean hour and a half after their estimated time window, whatever it happens. So I show the tech what I believe to be the problem (dead relay causing heating element to not turn off). Alpine Aire serviced this unit in 2021 for the same issue different relay). Okay, easy enough replace the relay and clean up the wiring that melted (the tech missed this by the way). Friday comes, no call or email about the part being available or not. Monday comes, 10am I give a call cause we've been without heat since last Tuesday and there's a holiday coming this week. I'm told "they're working on a quote for you, you'll have it today". 2pm comes and I give them a call again and explain my situation and I really just need to know if they can order the part or not. At this point the part might arrive in a day or two but then I would have to wait until Monday due to the holiday to even schedule install. That's 11 days from when the tech inspected my heater. But thankfully for all involved Alpine Aire called back at around 3 pm and told me they couldn't get the part as it's too old and they recommend a complete new unit. Funny cause when I look at the relay they replaced in 2021, they replaced it with a relay unit that is 100% still available. We've used Alpine a number of times over the years but will not be using them again. Every step of the process was unprofessional and sloppy.

"Good Housekeeping" is registered with the State and provides cleaning services in the Wenatchee…read morearea. "Reyna", the owner, manages a crew of experienced women who usually work in teams of two, using all the chemicals and products that represent best practice. They have been cleaning our home every two weeks for almost a year, and have never missed a scheduled appointment. On one occasion after an oven disaster and a room full of smoke and burnt tomato sauce, they restored our new oven back to NEW! Seriously, we were really impressed. Otherwise, our home is adorned in glassware, statuary, cabinetry, Tiffany style lamps, paintings and nick-nacks. When the women are done, the dust is gone and the floors shine. They usually start in the bathrooms and master bedroom, then the kitchen, and finally the living room. Lastly, they vacuum and mop their way to the front door, and bid us adieu. They bring all their own supplies and equipment, and if they have questions, they ask. No task seems too difficult, and they usually are done in short order. The secret is to do all the dishes and clear all the surfaces and counter tops before they arrive, allowing them to fully clean without being bogged down by clutter. The house is so clean we can smell it!

Wow quick same day preventative maintenance and inspection of our system before we put our house…read moreon the market. Yuri was the tech that came out and wrapped the line set on our heat pump and checked our furnace. Older system but said it seemed to be running fine.

We bought a new house and the HCAC started acting up. I found a magnet for A&R Mechanical on our…read moreunit, so I gave them a call. The line was busy all day for four days straight. I put my information in their website to receive a call back. Nothing. It's been four days. I get that it's summer and folks are busy but you can't return a call? Even if it's to let me know you're covered up and I should look elsewhere? Why have a contact form on your web site if you're not going to contact me?

You can't go wrong with this company! The best staff, sales, service and talk about the technical…read moreabilities! They got that in Spades! Wishing you all continued success, Steve (aka C.N.), Ben, Kyle, Carmen, Frankie, Asland and the rest of the team. Keep'in it kool :) at Columbia Cooling and Refrigeration. Don't forget about their gas fireplace service, they'll also keep you toasty and out of the brrrrrr chilly weather. Tracy

I want to give a big shout out of "thanks" to the hard working crew from Columbia C&R for the…read morebeautiful job they did doing a complete change out of my old heat pump system to a new and better Bosch system in early August 2023. The job was done in a beautiful manner and it was obvious the crew was very experienced in this task, even though every single home installation is different - sometimes in complex ways. Including mine. I especially am enjoying two results of their efforts, first is a beautiful and clean looking install, even though there were some serious challenges, and the other result is a fantastic improvement in the way the system got me past a string of over four 105° days right after the job was done. The 3 speed fan is such an improvement over the old single speed and the unit is so very quiet, both inside and outside. I could not be more pleased both with the work and with the price. Thanks Columbia C&R.

Juan was here for over two hours, was on the roof as well as inside and left the house and chimneys…read moreclean and clear. Would definitely use again and recommend! Well worth what he charges.

I will definitely be using Chim Chimney again. Juan was great. This is our first time having a wood…read moreburning stove and Juan took time to answer questions we had about how best to use and take care of it. He left our place clean as well.

Terry did a fine job a few years back. But this time around…read more(time for another sweep of the chimney) he simply hasn't responded. No one answers when I call. The voice mail is full. and no response to emails send in Oct and then now. Is there still a business??

We have had our stove pipe cleaned by Terry several times over the last five or six years. He is…read moreprompt, thorough, and leaves the stove and house as clean if not cleaner than when he arrived. He does excellent work. Tom H

Precision Water Jet installed a black honed absolute granite island at our house. They did a great…read morejob with the installation and even came back to reseal it after I scrubbed off the enhancer they put on. I appreciate their great customer service.

Precision Waterjet stands behind their products and their craftsmanship. We had them install a…read morebathroom countertop and it looks fantastic. Great selection of products, outgoing and professional sales personnel and the installers are friendly and competent. Excellent customer service!

Wenatchee Petroleum recommended Gale Contractor Services to install propane lines into our…read moreall-electric home. I called 'Gale' three times (over a week) and left voicemails explaining that I wanted lines run to our kitchen stove and laundry room dryer. Carla finally called back, leaving a message that they "don't do fireplaces". I called her back and explained this was for kitchen and laundry, not fireplace. She said, "We don't do that either." I asked, "...in other words, you don't install propane lines at all? ...because Wenatchee Petrol... ..." ... [click] ...Carla hung up on me in the middle of my question! Ok, Now I Get It! 'Gale' serves contractors, not individual home owners. They've learned over time that individuals are not their target clients. Consequently, they don't have to be responsive or courteous to "individuals". Duly noted forever! My next call is to Wenatchee Petroleum, to take 'Gale' off their list of recommended installers.

This has been an extremely frustrating journey that is not over and it's been nearly a year. Gale…read moreContracting from Wenatchee was hired as the dealer for Northwest Doors. Ours was a custom door situation, but were told by Gale that the install date would be Dec. 2, 2023. Months went by and nothing. We kept being told "doors should be in next week"....how many times we heard that???, far too many. We spoke with our sales representative then his boss. Everyone we talked to was so passive about the situation. In the meantime weather had set in, this is new construction so without garage doors the interior of the house is essentially exposed. We put tarps up but they were ripped off many times from the wind. They installed the doors, finally, this summer (about 8-9 months after promised install date). However, the first install was incorrect. Very long story short....here we are October 15, 2024 and it still isn't right. They have also now put screws into drywall that weren't supposed to be there because of the incorrect installation. This has been quite a nightmare. We will never use Gale Contracting again. The crazy thing is, the day of the install they want payment, yet we are forced to wait and wait and wait and still waiting for proper install. Very unprofessional.