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    The Fireplace Guy's

    4.4 (12 reviews)
    Open 9:00 am - 5:00 pm

    Services - The Fireplace Guy's

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    2 years ago

    Just had our fireplace serviced. Excellent customer service, quick, clean and solved the issue. Highly recommend!

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    Review Highlights - The Fireplace Guy's

    Steve and Alan repaired our gas fireplace in Leavenworth after a competitor could not fix it after a month and still charged us.

    Mentioned in 3 reviews

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    Chim-Chimney Fireplace & Spa

    Chim-Chimney Fireplace & Spa

    1.8
    (34 reviews)
    $$$$

    Awful experience. Do not recommend! 7 miserable months…read more First, we were sold on a product and vision (involving custom panels for our insert), that when it came time for installation, we were told was a bad idea. The whole sales process felt very disengenuous. Second, after putting in the order, we were told it would be in by Thanksgiving. However, it didn't show up for another 6 weeks and didn't ever work until well after winter (until early May). During that time, there was gas leaks (they created), major sooting, and a firplace that never worked. Finally, the seven months were filled with failed promises. In the end, the final product looks okay (definitely not great). The owner is unwilling to consider any kind of discount despite the ridiculuous nightmare that was the last 7 months. Probably the worst experience I've had as a consumer.

    Law Enforcement Involved to get my money back. Fraudulent & cowardly owners trying to "rob Peter to…read morepay Paul." They think the public's money is their free bank account to do with what they please. Do your due diligence before handing these criminals money. They have a long history of trying to rip off the community. Don't make the mistake many have before. I've notified The Chelan County Sheriff (Case #22C13118), Washington Attorney General, and Better Business Bureau (complaint link below). Jennifer McNeill (President) and Paul McNeill (Vice President) of Underdog Innovations Inc. The Entity name over Seasonally Living and registered with the Washington State Department of Revenue. On 6/02/22, I made an initial $2000 deposit on a Covana Legends spa cover and was told that Seasonally Living would put in the order immediately to the manufacturer, they did not. On 6/14/22 , I hand delivered Seasonally Living a $12,000 cashiers check for an increased down payment. Julio (Manager) told me the covers were averaging 90 days for production and delivery. This was later verified by Covana themselves in December. At 90 days, I naturally began to follow up when I had not heard anything. Because they rarely answer their phone, which I always thought was strange, I physically went in to follow up. What I would receive could best be described as lip service and deflection. Julio, would continue to give me fake delivery dates and said it was pending production/delivery. Basically lies and misinformation every time I followed up producing nothing in writing. On 10/27/22, I received this text from Jennifer, "Hello this is Jennifer with Seasonally Living. We are getting the shipping quotes now and finalizing the details for the cover to arrive. I won't have any specifics until Monday at the soonest" that's last time I heard from Jennifer and all my attempts to contact her have been ignored (until getting the Sheriffs office involved). On 12/1/22, I finally had enough and demanded a refund in person. Julio, continued the excuses and said he doesn't process refunds, it's Jennifer. So I said, Jennifer doesn't respond to my calls or texts, so call her and relay my message and say I want to speak with her. He called her, relayed my message and when he said that I would like to talk to her, she obviously refused and then hung up the call further avoiding me. That evening I sent an email to Jennifer demanding a full refund. It was Ignored. On 12/2/22, I went in late afternoon to follow up and received the same excuses from Julio and Jennifer continued to be unresponsive. I had no choice, but to report them to the local Sheriffs office who now Investigating them for fraud. Handing a check this large to Jennifer is the bait she needed to expose the real frauds the McNeills have always been. It's clear they have used my money for other things, rather than actually placing my order because the manufacturer confirmed they were never above a 90 day production time line, yet Seasonally Living has been sitting on my money for 6 months. Outcome... In early January 2023, the Sheriff literally had the cuffs out ready to arrest Jennifer and miraculously after stalling for 5 weeks she produced the check to the Sheriff and mailed it to me. I finally got my refund the middle of January. They will make every effort to rip you off. Stand your ground and notify the agencies that are already aware of their criminal behavior. Contractors, other spa companies, Manufactures (Artisan/Marquis) etc etc. all are aware of these criminals. Please read the BBB complaint below for more information. https://www.bbb.org/us/wa/wenatchee/profile/hot-tubs-and-spas/underdog-innovations-inc-1296-1000140140/complaints#1369213205

    Columbia Cooling & Refrigeration

    Columbia Cooling & Refrigeration

    4.1
    (9 reviews)

    I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

    CCR and David went above and beyond to not only fix my A/C issue but to help me get the OK from my…read moreHome Warranty company to pay my claim. The Home Warranty co. had taken a week and still did not have a service provider lined up, so I called around. CCR was the only company to answer the phone and David was over at my home in 40 minutes. I had not received an email from the Home Warranty co that i needed to get approval before he got there, so while he did the repair job I called the Warranty folks to get the email and he helped me fill it out and get approval and I will now get a check for the claim. And my A/C now works fine just in time for family staying with us for the 4th of July Weekend!

    Gale Contractor Services

    Gale Contractor Services

    1.5
    (11 reviews)

    Wenatchee Petroleum recommended Gale Contractor Services to install propane lines into our…read moreall-electric home. I called 'Gale' three times (over a week) and left voicemails explaining that I wanted lines run to our kitchen stove and laundry room dryer. Carla finally called back, leaving a message that they "don't do fireplaces". I called her back and explained this was for kitchen and laundry, not fireplace. She said, "We don't do that either." I asked, "...in other words, you don't install propane lines at all? ...because Wenatchee Petrol... ..." ... [click] ...Carla hung up on me in the middle of my question! Ok, Now I Get It! 'Gale' serves contractors, not individual home owners. They've learned over time that individuals are not their target clients. Consequently, they don't have to be responsive or courteous to "individuals". Duly noted forever! My next call is to Wenatchee Petroleum, to take 'Gale' off their list of recommended installers.

    This has been an extremely frustrating journey that is not over and it's been nearly a year. Gale…read moreContracting from Wenatchee was hired as the dealer for Northwest Doors. Ours was a custom door situation, but were told by Gale that the install date would be Dec. 2, 2023. Months went by and nothing. We kept being told "doors should be in next week"....how many times we heard that???, far too many. We spoke with our sales representative then his boss. Everyone we talked to was so passive about the situation. In the meantime weather had set in, this is new construction so without garage doors the interior of the house is essentially exposed. We put tarps up but they were ripped off many times from the wind. They installed the doors, finally, this summer (about 8-9 months after promised install date). However, the first install was incorrect. Very long story short....here we are October 15, 2024 and it still isn't right. They have also now put screws into drywall that weren't supposed to be there because of the incorrect installation. This has been quite a nightmare. We will never use Gale Contracting again. The crazy thing is, the day of the install they want payment, yet we are forced to wait and wait and wait and still waiting for proper install. Very unprofessional.

    The Fireplace Guy's - fireplace - Updated July 2026

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