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    The Fireplace Guy's

    4.4 (12 reviews)
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    Services - The Fireplace Guy's

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    Just had our fireplace serviced. Excellent customer service, quick, clean and solved the issue. Highly recommend!

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    Review Highlights - The Fireplace Guy's

    Steve and Alan repaired our gas fireplace in Leavenworth after a competitor could not fix it after a month and still charged us.

    Mentioned in 3 reviews

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    Chim-Chimney Fireplace & Spa

    Chim-Chimney Fireplace & Spa

    (33 reviews)

    $$$$

    My husband and I decided to purchase a therapy spa for my health conditions. I am the type of…read moreperson who investigates any product I am going to purchase. We went to Chim Chimney, in Wenatchee, Washington, because they are the local dealer for the Marquis Spa. Upon arrival, we met Cam Mc Neill, who happens to be the owner. Cam instantly made us feel at ease and provided us with all of the pertinent information regarding the Marquis Epic. A spa is a financial expense but Cam's integrity and friendly demeanor, helped us to make the right decision for our needs. We would highly recommend Chim Chimney. Any concerns or questions you have regarding your purchase, will be dealt with in a courteous and professional manner. We can't thank Cam and his team enough, for giving us a wonderful experience. We can't wait till the new spa arrives and we can thoroughly enjoy it.

    Awful experience. Do not recommend! 7 miserable months…read more First, we were sold on a product and vision (involving custom panels for our insert), that when it came time for installation, we were told was a bad idea. The whole sales process felt very disengenuous. Second, after putting in the order, we were told it would be in by Thanksgiving. However, it didn't show up for another 6 weeks and didn't ever work until well after winter (until early May). During that time, there was gas leaks (they created), major sooting, and a firplace that never worked. Finally, the seven months were filled with failed promises. In the end, the final product looks okay (definitely not great). The owner is unwilling to consider any kind of discount despite the ridiculuous nightmare that was the last 7 months. Probably the worst experience I've had as a consumer.

    Alpine Aire Heating & Cooling

    Alpine Aire Heating & Cooling

    (31 reviews)

    Pricing is to high and they don't do payment plans and just to call for then to come out they…read morecharge!

    I had a relay in my heating unit go out a week ago, was able to get alpine in on Thursday. Tech was…read morean hour and a half after their estimated time window, whatever it happens. So I show the tech what I believe to be the problem (dead relay causing heating element to not turn off). Alpine Aire serviced this unit in 2021 for the same issue different relay). Okay, easy enough replace the relay and clean up the wiring that melted (the tech missed this by the way). Friday comes, no call or email about the part being available or not. Monday comes, 10am I give a call cause we've been without heat since last Tuesday and there's a holiday coming this week. I'm told "they're working on a quote for you, you'll have it today". 2pm comes and I give them a call again and explain my situation and I really just need to know if they can order the part or not. At this point the part might arrive in a day or two but then I would have to wait until Monday due to the holiday to even schedule install. That's 11 days from when the tech inspected my heater. But thankfully for all involved Alpine Aire called back at around 3 pm and told me they couldn't get the part as it's too old and they recommend a complete new unit. Funny cause when I look at the relay they replaced in 2021, they replaced it with a relay unit that is 100% still available. We've used Alpine a number of times over the years but will not be using them again. Every step of the process was unprofessional and sloppy.

    Gale Contractor Services

    Gale Contractor Services

    (11 reviews)

    Wenatchee Petroleum recommended Gale Contractor Services to install propane lines into our…read moreall-electric home. I called 'Gale' three times (over a week) and left voicemails explaining that I wanted lines run to our kitchen stove and laundry room dryer. Carla finally called back, leaving a message that they "don't do fireplaces". I called her back and explained this was for kitchen and laundry, not fireplace. She said, "We don't do that either." I asked, "...in other words, you don't install propane lines at all? ...because Wenatchee Petrol... ..." ... [click] ...Carla hung up on me in the middle of my question! Ok, Now I Get It! 'Gale' serves contractors, not individual home owners. They've learned over time that individuals are not their target clients. Consequently, they don't have to be responsive or courteous to "individuals". Duly noted forever! My next call is to Wenatchee Petroleum, to take 'Gale' off their list of recommended installers.

    This has been an extremely frustrating journey that is not over and it's been nearly a year. Gale…read moreContracting from Wenatchee was hired as the dealer for Northwest Doors. Ours was a custom door situation, but were told by Gale that the install date would be Dec. 2, 2023. Months went by and nothing. We kept being told "doors should be in next week"....how many times we heard that???, far too many. We spoke with our sales representative then his boss. Everyone we talked to was so passive about the situation. In the meantime weather had set in, this is new construction so without garage doors the interior of the house is essentially exposed. We put tarps up but they were ripped off many times from the wind. They installed the doors, finally, this summer (about 8-9 months after promised install date). However, the first install was incorrect. Very long story short....here we are October 15, 2024 and it still isn't right. They have also now put screws into drywall that weren't supposed to be there because of the incorrect installation. This has been quite a nightmare. We will never use Gale Contracting again. The crazy thing is, the day of the install they want payment, yet we are forced to wait and wait and wait and still waiting for proper install. Very unprofessional.

    The Fireplace Guy's - fireplace - Updated May 2026

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