Always great service.Never any issues.Good experience.Will return.There furniture is good quality.read more

Outrageously unprofessional service. I ordered a $4800 couch in November. I specifically offered to…read morebuy the showroom model, but they told me that it was such a hot commodity that they couldn't sell it. Fast forward to when my couch was supposed to be delivered.... yeah, they forgot to place the order. You are a furniture store with literally ONE JOB. Well?, when I called and raised Cane, they gave me an awesome offer to make it right. Only problem is they didn't bother telling the rest of the organization? Fast forward to today, and Ronda at their main office told me no one ever called them. I'm not big on lending furniture stores $2500 for a couple months, but here we are. It's a shame, because I wanted to help a locally, family-owned business out. Never again.

Went to Bob's discount furniture in Auburn Hills and can't say enough good things about the manager…read moreTanner who went above and beyond. I would recommend this store anytime. He was kind and listened to all of our needs. Great prices and great service better than the other competing furniture stores around.

Sales Associates blatantly lie to costumers at this store.We bought a five year the warranty and…read morewere told that it covered damage by animals. Four years later, when filing, a claim we discovered we had been completely duped and lied to. I will never shop here again.

Would give zero stars if possible. Please forgive my sarcasm at the beginning of this post!…read more Have YOU ever fantasized about sleeping on a bed of cottage cheese? If you have, then hurry on down to Gardner White Furniture and for a mere $900.00, you can purchase a twin sized Simmons Beauty Rest mattress, Model #BRL2PLTT3/3MATT, which has a TEN YEAR warranty. When you lay down on it, you will swear that you really ARE sleeping on top of cottage cheese, complete with all of the lumps, and when you call the store to complain, they will do nothing about it. Seriously, I purchased this in December, and noticed it felt lumpy the first time I tried to lay on it. I thought maybe I just needed to sleep on it for awhile, and give it a chance to even out. After 4 months, it was even worse. I called Gardner White, and the first words out of the customer service rep's mouth were, "Oh, we can't honor any kind of warranty because you don't have a mattress pad." I replied that the day I bought the mattress, I was going to purchase a mattress pad from them, but it was such horrific quality that on the way home from there, I stopped off and bought a really nice one, and it has been on the mattress since the day it was delivered. When she saw that excuse wasn't going to work, she agreed to send a technician out to look at it. The service man came out and stretched some kind of a measuring device across the mattress and said they could not warranty it because there were no "sags" under the device. I explained that from the very beginning, there never was any sagging, but when you actually lay on it with the weight of your body, each and every lump is absolutely there. He said he was not going to lay on it (I guess I don't blame him for that), but so sorry, no sagging, no warranty. He did, however, turn the mattress, and low and behold, when it was turned and I lay on it now, not a single lump can be felt. So, the "bottom half" of the mattress is perfect, just like it should be. He said I am supposed to turn the mattress every 2-4 months, which means when I do, I will be right back on the lumpy end of the mattress. Gardner White is adamant they will do nothing for me. I called Simmons directly and was told they will not override Gardner White's decision under any circumstances. I know nothing about how a mattress is constructed, and have no idea why one-half of the mattress is perfect and the other half is a train wreck, but for $900.00, I am furious that I am expected to just live with it. I am not asking for a refund, or replacement with a higher quality mattress; I only want to get what I paid for, with a replacement mattress that is constructed properly. I am tempted to pack this mattress up and take it into their showroom and say I am not leaving until they do something, but I would probably end up arrested for disturbing the peace! I filed a complaint with the Better Business Bureau, but Gardner White still refused to do anything! Let me see if I got this right - If there is no visible sagging, the mattress MUST be 100% perfect, and there simply cannot be anything else defective about it. MORAL of the story: Do NOT shop at Gardner White, and avoid purchasing a Simmons Beauty Rest mattress from anywhere. Customer service is non-existent from both companies.

I've made two major purchases at the store and I've always been happy with my sales people, the…read moreservice and delivery. We were able to get our furniture in two days. Chris was a big help this time.

Poor quality control ! I ordered a 4-piece bedroom…read moreBlairhurst collection set. Issue#1: All have the same lot number, but they are different shades. Issue #2: One piece had a large white spot - coating defect. This was replaced within 1 month. The replacement is dramatically lighter than all of the other pieces and obvious mis-match. They said they only offer 1 exchange and will not resolve the issue. Issue #3: The bedframe side panels were not properly aligned, and I've been waiting for 6 weeks to get this corrected. They claim "new parts will be sent."

Service was nonexistent and better off shopping online. Due to missing or poor placement of…read moreinformation for each piece, you need to use your phone to check sizes and colors Walked in with my wife and 5 kids ready to buy a new couch for our new house and i don't think one associate even looked at us. Next place we go to I'll tell my kids to act normal so we are noticed.... On a serious note, i would or will never buy from this company ever. To walk in somewhere ready to buy and not even be greeted or acknowledged really sucked..

I would avoid this store / company by all means. I purchased a floor model and was told by the…read moresales person that the warranty regarding craftsmanship would remain in place. Less than 5 months later a seam separated and when I tried to file a warranty claim, I was told that it was not covered. I explained my conversation with the sales person and I was called a "Liar" by a customer service representative (Mason Savoy). Terrible experience. Quality is terrible, customer service is terrible.

After visiting other furniture stores we walked into EA not in high hopes of finding what we were…read morelooking for.... Delora and Tina found everything we wanted and were so helpful. Best design help and customer service! Easiest furniture shopping ever!

Again, not a replacement for Big Lots or Odd Lots. Ollie buys up excess inventory and closeouts…read morefrom other companies and resells it here. They advertise far lower prices which really makes no sense. A retailer sold it to them, they have to mark-up the price to turn a profit. Not much room to lower the price for us. The highlight of this visit was listening to one of the associates bitch about having to assist a customer. "Why don't you call one of the other three people in the store, I've been here since 5:00am and I'm tired." It's only 1:30 in the afternoon. Are you serious? Maybe Ollie is working these boys too hard? Another oddity. A relief cashier came up and rang up one customer to relieve a long line. Then walked away as we approached his check out. There were still three people behind us! The other ladies seem nice and the store does have an incredibly huge selection. I will admit that on occasion, you'll catch a rare, but great find at a decent price. 07/25

I worked at Ollie's Waterford (4998 Dixie Hwy #200, Waterford Twp, MI). This location repeatedly…read moresold expired goods, used insecure employee timeclock defaults that risk data of staff and by proxy business thus also YOU, and pressured staff with shifting quota Targets. Management suppressed documentation and retaliated when concerns were raised. These matters have been filed with the Michigan Attorney General, the FTC, and with the U.S. Department of Labor (Wage & Hour) under the FLSA -- regulators already have the records. Shop and apply here with extreme caution.

Great selection and specials! I love that the scent isn't as overpowering here. The employees are…read moregreat except for Danette. She has an anger problem, and perhaps she is just mad at the world because she resembles Jill Biden, but she was screaming about another employee unwrapping a piece of furniture for display. Danette is a grown woman who threw such a tantrum in the middle of the store about something stupid, and made all customers uncomfortable. It's time for corporate to address her behavior because it was unacceptable.

Beautiful items..way overpriced! I'm not sure how the store stays in business especially when it's…read morenext door to HomeGoods.

Wow!! Open Review and ask me to write a review. Hmmmmmmm…read more Weird huh?? Five star all the way!! Scott thank you for assisting me with choosing the fabric of my future lounge. Perfect fit!! New carpet soon. So I'll edit as I change. Solid construction of the Laurel Sofa. Height excellent! The delivery was very easy!! Spot on delivery!! I'm going to really enjoy the value of this couch for a very long time. I love walking into a business and getting a very solid value for what I paid for. I promise to take care of it. Excellent choice. Timing is spot on too. Thank you all who assisted me!!

This company is absolutely horrific. They are a big corporation that has no customer service…read more They are disjointed at every level, and even though I made multiple calls, each time told they don't handle the area of my concerns, and that they would transfer me elsewhere, I sat on hold for long periods with no one ever answering. It's important to understand that the entire experience, buying, delivery, and customer service to deal with any issues is all important. So many companies put all their dollars into sales, and Lazy Boy Furniture is clearly one of those pathetic companies. DON"T BUY FROM THEM, IT's NOT WORTH IT!!!!!!!!!

The place to go if you need furniture at a great price! They were very friendly and they let me…read morebarter on the price and I got a $1500 couch for $110 and I am in love with it! It's an adorable pink loveseat, a Carson couch. they had two guys put it in the back of my jeep renegade and it fit just perfectly! Well, with me being a little closer to my steering wheel, lol. tight fit but it worked! again, very nice customer service.

Used stuff with new prices. I could not believe the prices on things in this restore. Your stuff is…read moreused not new. I'm not sure who would spend that kind of money for this stuff I mostly at Used stores it's fun. Not here, and I won't be back. Good luck, only because I no it goes to a good cause.