At first, I enjoyed this salon, but I quickly realized that most every visit came with pressure to buy more services when the owner was there. Donna consistently pushed me toward expensive packages I didn't want. At one appointment, I was literally in the middle of Botox injections when she came into the room, stopped the assistant, and oroceeded to attempt to sell me five syringes of filler...far more than I'd ever use if I wanted to maintain a natural look. It felt unprofessional and intrusive, and I left feeling more like a dollar sign than a client. I also requested a specific injector because she had a lighter touch, but this request was ignored and I was promptly scheduled with the same person. On top of that, at this same appointment, the injector told me she miscounted my units on the previous visit and then I was charged for the extra 10 units. It felt intentional and unfair since it was their mistake and the unit number wasn't the same as usual. Maybe this wouldn't have bothered me so much if I was not constantly feeling pressured. After moving on to another salon, I realized how stress free these appointments should be. My new provider delivers great results with 40% less product and without the constant upselling. I finally feel like a valued client rather than a sales target. read more

I went in with a groupon and was bullied into buying more services. Then when I showed up for the next appointment the front desk lady was so incredibly rude and had cancelled my appointment. Now i do not want to set foot in this place but I will be out $1000 so I am in a dilemna I know that if i go back they will treat me horribly. I do not recommend them at all!!!!! Do not use these people. read more

This place BURNT and SCARRED my face! Be warned! I had bought a Groupon for 2 IPL facials at this place. Keep in mind I had gotten IPL facials done at another place before with no issues. I came here last August for my first IPL facial at this place and was burnt during the laser facial along both sides of my forehead and jawlines. The pain was excruciating compared to the pain from my past facials. Imagine the pain of also walking outside to/from your car in August Texas heat with a laser-burnt face. I did not completely realize that I was burnt until I got home after the facial and clearly looked at myself in the mirror. When I reached out to this place, they were only willing to refund me on the 2nd facial that I had not gotten done yet (are you kidding me? you're not willing to refund me for the facial that burnt my face??). They did not seem to be apologetic either. I did not feel any remorse or sincerity. Luckily, when I reached out to Groupon, they were kind enough to refund me on both of the IPL facials I had bought. The multiple burns in time scabbed over, and after weeks, the scabs finally peeled off, and I was left with scars. This place was willing to give me 2 microdermabrasions (that is what they called them at least) and said that they would help with my scars. I went back thinking that those treatments would help with my scars, but they did not. This place is unwilling to help me any further with the scars that they had inflicted. I think if a business were to make a bad mistake like this, they should take the responsibility to willingly refund the victim for the treatment that burnt and scarred the victim as well as help the victim to recovery. If I were an unsuitable candidate for the treatment, the employees at this place should have come to that conclusion before burning me. They are the "professionals", not me. No matter what excuses they may have (I don't know, they did not communicate anything to me), the damage has regretfully been done, and the proof is in the photos (note that the burns and scars are along both sides of my forehead and jawlines, and not to be confused with my own skin flaws). TLDR: This place burnt my face during an IPL facial. They were unwilling to refund me for that facial. The pain inflicted was extreme. Months later, I still have multiple multi-inch long scars on my face. read more

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I love The Face Place. I've had a number of different treatments here, all in the time of Covid, and I've felt safe, comfortable, and had amazing results! I can't say enough good things!!! read more

I bought a Groupon for IPL but didn't qualify because I have melasma. The owner took me into her office and explained everything as to why she wouldn't recommend IPL and gave me some other options. I went with SkinPen microneedling and was amazed at the results! It reduced my melasma and made my skin super soft! Really like how they use numbing cream, not one layer but two. Didn't feel a thing. They also did a pigment inhibitor with my treatment which I really appreciate. Definitely coming back here due to the care and great results! Thank you! read more

Very professional and KNOWLEDGEABLE staff!! I had a million and one questions about Botox injections and they were able to answer every single one right off the bat. The actual procedure of getting the injections was fast and painless and I look forward to my next session. Be sure to check in on yelp for a special offer from this med spa! You can also save some money off of your procedure by going to Botox.com. This med spa is also part of the FiveStars rewards program so you can earn points for each procedure eventually leading up to the earning of freebies! I will definitely be back read more

I started going to The Face Place last Sept for IPL treatments for sun spots & discoloration. I was very impressed by the professionism but after 3 mons (6+) of treatments & microdermabrasions I saw no improvements. The owner kept pushing me to get Botox & cheek injections after I repeated told her I wanted to get the sun spots corrected first. On my last appointment I was not asked for a follow up appointment (as was the normal practice) & can only assume it was due to the fact that I not willing to agree to the other services they were trying to persuade me into purchasing. Very disappointed. read more

I will start with this.....if I believed all reviews and didn't follow my heart I would have missed out on a fabulous place, I was pleased with my consultation with Carson and Donna, they listen to my needs. The staff extremely pleasant and helpful. I made an appointment, my procedure turned out better than I expected. WOW. Carson is a magician I cannot believe what she can preform to make you feel young & beautiful again. Amazing. I would have to disagree with any negative reviews, I highly recommend The Face Place. read more

Extremely disappointed. New to the DFW area, I needed a new med spa here. I found a Groupon, saw that they had fairly decent reviews, so I went in to check it out. I've went in to the Face Place a few days before I was to leave the country for a couple of weeks. Several days after being in Ireland, I noticed that a part of the treated area didn't take to the Dysport, leaving one of my eyebrows significantly higher than the other. I didn't think it to be a big deal, thinking that they may fix it upon my return to the States. When I came home, I called the Face Place to inquire as to when I could come in to have the area treated, and so that I could look "normal" again (at this point, my eyebrow was significantly higher than the other). Donna told me over the phone that they could not retreat the area after two weeks due to "oversaturation" of the product, and that this information was fully disclosed at the time of the procedure. So, since the two week period came AFTER my return to the States, they wouldn't see me! Now, I am stuck with an awkward, untreated area on my face that causes me to feel a bit insecure until I can have this issue remedied. So, if you're reading this Face Place, please send your patients home with both aftercare AND a copy of policy (both of which I did NOT get!). And for the potential client s, spend your money elsewhere. This place is not worth the time, and they sincerely do not care about anything else than taking your money! EDIT: would give ZERO STARS if that was an option. read more

I want everyone to know that this medspa works without a doctor , only a nurse whom they call injector works without a doctor s supervision who doesn't bother to even explain after care . my money went down the drain after getting non satisfactory services from them n i m warning everyone please dont purchase their groupon because you would buy it go there but they would tell u an expensive procedure to suit their business , not your requirement . Every thing is a lie here , so plz go to a trustworthy place who has doctor available to personally take care of your procedure . read more

Helpful and professional service in a beautiful med spa office. I have been looking for a new clinic to have My Dysport and Juvaderm redone since moving to the area last year. My aesthetician was Chelsea and she was fabulous, loved her! She specializes in lips, so not only did I leave with plumper, fuller lips, she also enhanced the shape and I'm so very happy with her work! I had purchased a Groupon for 50 units of Dysport, which is half the amount I usually get done in my forehead, and although I feel I need more injected to get the result i want, The Face Place can count on me as a very happy regular client! read more

The Face Place - Just after my juvaderm - Medical Spas Near Me - Hurst, Texas

Very friendly and helpful staff. Chelsea and Abby are great injectors! Always feel Comfortable there. read more

The Face Place is the most professional, well-educated derma-spa I have been to. I have been a client for over a year and it gets better every visit. Anne is incredibly well-trained and all of the staff is very kind and knowledgeable, I highly recommend you try them. read more

Working with Lindsay was a pleasure - she always performed procedures that gave me really good results. My unfortunate experience involved working out a package deal for Ultherapy treatments. The package included getting a boost on the treated areas. They refused to give me the boost, which cost me thousands of dollars. Sadly, I find Donna and Valerie are not honorable people and I will never do business with them again. read more

This practice, managed by the gracious Donna Green, RN is terrific. BSN RN Chelsee and team know exactly what they are doing, have perfected the art of 'holding back the hands of time.' Salon is lovely, staff very friendly and helpful. I recommend highly. read more

I was afraid I would get a lesser treatment due to the groupon but was VERY satisfied with the IPL session with Valerie. She has a new repeat customer! read more

****Response to Comment: No, thank you. Businesses should always make the best first impression on a customer and not have to make them up in treatments afterwards. Regardless of how many times I would go back it would be the same exact facial and it would not do anything for me at all. I already have found a different office where after the very first visit I saw amazing improvement and my skin is basically perfect now. I do not have acne prone or problematic skin so therefore there would be no need for "aggressive" treatments.**** It was a very nice office and treatment room and the girls were very nice but the Groupon just wasn't worth it. The facial basically felt like soapy water that smelled good and even though the girl who gave it to me gave me a nice temple massage it just really wasn't worth it. It was all done fairly quickly and it really did nothing at all to my skin. I know it takes more than one session for improvement but they were really only interested in upselling the product. Won't be going back. read more

Great spa! Clean rooms. Professional staff. Quality services. I've had an IPL facial and microneedling here. The prices are incredible compared to what the same services would cost elsewhere. I have recommended this location to my friends. They are blown away at the quality products and services and location for the same price they were paying elsewhere. I hope they continue to offer these great services at these affordable prices! read more

This was my first visit to The Face Place. I was redeeming a Groupon and was not able to get the service done because I had been recently suntanning. We rescheduled the appointment, they gave me a complimentary peel, AND several samples of sunblock with zinc to be sure I could have my photofacial in two weeks. I will return and would recommend. Their prices are great too. read more

I had my first photofacial from my Groupon deal on 1/31/17. Great experience and love the staff! Definitely will become a regular customer.

Went in for botox. It was my first time ever. This place was recommended by two of my friends who are regulars. From start to finish, they were very nice and made me feel comfortable. Very relaxing and they explained everything to me. it was a really awesome experience. So glad I choose them. Would highly recommend this place. read more

Just has a facial done here and wow! They are the sweetest people and very knowledgeable. I love facials and anytime I find a reasonably price place with incredibly sweet people I like to continue Togo back as want everyone to know about my incredible experience. I would highly recommend The Face Place to anyone looking for any facial procedures, you won't be disappointed :) read more

First visit yesterday & loved it! Went there with a groupon & I made the request & decision to up sell myself! The entire staff was friendly, skilled & professional! I will definitely be returning!! read more

I have been getting my dysport here for a few years and Lyndsey is the BEST! She always does it perfect every single time. She is super friendly and accommodating. read more

I was very impressed with this place! The staff was great, very professional and friendly. And they were prompt in getting me scheduled. I highly recommend this place. read more

Nice place & people, great service by knowledgeable staff. Do recommend and it was worth the drive out considering they are a good distance from me. I will return!! read more

I went with a groupon. Had a facial done. Very rushed!! I bought some injections for the face. Worst 3000 I've ever spent. My face has nodules under my eyes Don't do it. And they don't even keep in touch with you. They are very nice in the beginning. But as soon as they have your money they move on. They only call to see if I need Botox. Should have stuck with my plastic surgeon in las calinas. Dr whetstone. Don't regret something I'm still paying. This was a year ago. read more

Bought a Groupon to use and also bought some Botox I told her to go very little and she more than I've ever had and charged me $350. Normally I only spend about 200 I don't have many wrinkles and didn't need that much. All they do is try to upsell you and they have a big sign that says tips LOL. read more

I purchased a Groupon for an IPL Photofacial. I wanted to try it before I committed to any sort of package. The office is clean and comfortable. I filled out my paperwork and a woman came into the room and asked me a few health related questions and we determined my skin type. When I went into the room to get my photofacial there were two women in there who began talking about my skin as if I wasn't in the room. Then, they basically told me that my skin is too dark to get a photofacial and that they would offer me something else instead. The problem is I'm not very dark skinned at all and I've read a lot about photofacials.. there are MUCH darker people than me getting them done. A quick google search can prove that. Then it all made sense.. they were offering me services that were worth the amount that I paid for my groupon instead of the value of my groupon. In the end, I left with nothing and felt much worse about my skin. They use groupon as a way to get people to come in and then trick them into getting no deal at all. read more

I had my first appointment there today. I have nothing but the best to say about everyone that works there. They were all so wonderful and so professional, not to mention they were all so beautiful. They matched the price for the similar treatment I was getting elsewhere...where they didn't have to...but they did. A great experience...I am looking forward to coming back.....I told you I was going to give you 5 stars... read more

All the employees were very knowledgeable and courteous. They make sure that the client is happy with the procedures . Me and my daughter in law had facials and our skin is glowing. read more

Very nice atmosphere! They were courteous and they were on schedule... I can't say enough great things! Highly recommended!

I have been going to the face place for about a year. For Botox. They consistently do an amazing job and go above and beyond to make sure I am happy:) read more

Purchased a Groupon for an IPL treatment with a cleansing pre-facial. The staff & facilities were very nice but I felt extremely ripped off after my session. They spent more time on paperwork and talking to me about what all else I should purchase. The pre-facial was kind of a joke, all the tech did was massage on a little cleanser & wiped it off, which took all of about 2-3 mins. then another tech came in & said I must choose between getting the brown spots zapped or the red spots! I thought they would do the entire face as advertised (for red or brown spots, etc.), not just my cheeks (5 pulses), nose (5 pulses) & chin (5 pulses). They never touched my forehead! The tech choose to do the red spots as she said I need to come back for the brown spots after summer. I have had several other IPL trmts at different companies and they spent a much longer time with the laser and I have never been asked to choose which spots I would like to have treated. Rip off!! read more