I'll update my rating because I realize I was a bit harsh with only 2*, and I do want to support harp stores, but it was the average of my 3 visits to this store, and if you read my old review I had a lot of positive things to say as well. Maybe things have been better for other people in recent years. I moved away and haven't been back, so I don't know.
Please see previous review for more info. I agree with all the other reviewers about the (usually) friendly employees, great selection of music, harps, etc. Very generous with sharing knowledge, giving advice, etc.
Another reviewer is telling me to "Get over it!," so to respond: Yes, all harpists know that strings can break for any reason, or no reason at all. Strings break just because they feel like it. Strings break when you look at them the wrong way. My complaint was that while strings from another store did not break with abnormal frequency, and the old strings on my harp were not breaking with abnormal frequency, the strings I bought from this store did nothing but break. Constantly. In different places on the string, so it wasn't due to a rough edge on the harp or anything. Maybe the strings were old, maybe they were stored in bad conditions, or maybe they were shipped from the manufacturer to the store defective. In the 5/6 years since, I've never had strings that bad, so who knows. If the store cared, they could've gotten back to me and never did, and if they had demonstrated good communication my review would've likely been 4 or 5*. $160 is a pretty penny to waste when you're 22 years-old and making minimum wage. read more