Let me start by saying the arrangement I bought was well done and beautiful. They were super friendly when ordering and helped walk me through to get what I felt would be the best purchase for my girlfriend. So with all that said, I am not ruling them out for future purchases and would consider them as it was well made and professional there.
I did feel like more actual flowers would of come with the price given I paid another 33% of what they were offering at first for extra flowers (talking from $65 normal to $100). I got purple tipped roses which are breathtakingly beautiful and some sunflowers mixed in (her favorites). The arrangement when received had 2 sunflowers and 3 roses. But since I got all special flowers, my judgement of price may be off and we never discussed how much each flower was. I would of hated to see it without the extra price.
However, I'm really upset about the next part. When you buy flowers 80% of the reasons you buy flowers are meant to be surprises, with the exceptions being funeral related. If 80% of your deliveries are meant to be surprises, why do you call the person receiving the flowers and say "hey my name is XXX from Enchanted FLORIST calling to see if this address is right and when I can deliver these"...
Some backstory on why I'm upset. My girlfriend had not had a boyfriend on Valentine's Day ever. She's 31 and relationships just didn't work out. So I figured to be romantic, I'd be her first to ask her to be a Valentine, even though we already were dating for 11 months at this point. It will probably be something I continue to do every year to maintain romance. Since I ended up deployed during this time though, I got the idea to order flowers and ask her through the card that comes with.
As stated above the ordering went fine, got the message, told her delivering to her work, address, added special notes to state hey it's in this building, and thought I covered all my bases. I ordered these 3 weeks in advance. Meantime I build up all the hype with her, letting her know I did something nice but not letting her know when, with who, what, etc. Just keep her waking up each day wondering if that day was the day and planting (pun intended) little reminders once in while. After all, the element of surprise is key to being romantic.
The day of the arrival she gets a call from the delivery guy ruining the element of surprise all around. He not only took away the "when", but also the "what". He specified who he was from, which Enchanted Florist kind of makes that surprise pretty obvious given florist is in the name. I worked 3 weeks to build it up for dude to just give surprise element to it away unfortunately. I could understand the calling to check if in work due to bad weather in the area that week, but if absolutley necessary, can't they keep their name out of it? Saying something like "This is XXXX and I have a delivery for you, I need to confirm the address and time" would keep the surprise of what it is at least.
He was still super friendly to her though. So not like they should fire him or anything, just need to remember these are being bought as surprises more than not.
She still liked the flowers and accepted to be my valentine though, so that's good. I'll probably use them again, however, I'll wait until I'm back in town and just deliver them myself.
TL;DR
Pros:
Great customer care, super friendly and helpful
Very beautiful arrangement
Neutral:
Feel a little like I spent to much for what I got but unsure given the types of flowers I got - special purple tipped roses and sunflowers with extra buds to bring price form $65 to $100.
Bad:
Delivery people call to confirm ruining any chance of surprise if expecting one
Would recommend the pre-made/pre-priced setups and delivering yourself if a surprise and possible. read more