I am sad to write this review, but I have given the owner Stephine multiple times to return my calls. My boyfriend has been sending me flowers on average 1-2 monthly, spending over 125.00 every time. He has been very loyal for over a year and even tips 20% on top of the "$20.00 service/delivery fee". This last delivery was on a Sat, it arrived close to 8pm, we had to wait to go to dinner as we could not get a firm time on delivery. Once received it was unbelievable, these flowers were just thrown together, some broken, some wilted and looked nothing like the picture he had selected, almost all dead my Monday.
We logged to his account to compare the pictures, and I noticed that on their portal it shows a loyalty program, but nothing was issued to him, it said zero. I had always asked him if they ever offered him a discount due to his loyalty, he said no.
I called the next day to inform them how horrible this arrangement was. The man did offer to send a new arrangement the next day on Monday. I thanked him, I did ask about this loyalty program, and he said they didn't have one that he was aware of at that time I requested a call from the owner. I waited all day on Monday, and nothing was delivered, I called at the end of the day to find out what the issue was, they said they would delivered the next day. I explained I had a doctors appt and would be home after 1:30. She said they could be delivered between 2-3pm. On Tuesday 3pm came and went. I called at 4pm only to be told they were "out for delivery but had no time". I asked again for the owner to call me; she took my name and number again. It is now 2 days later and still no call.
We always support small business as I am a native to Colo Spgs, it seems like they don't care about loyal customers. We will be looking for a new local florist since our business is not valued. I have attached a picture of both sets of flowers.
I am sad to write this review, but I have given the owner Stephine multiple times to return my calls. My boyfriend has been sending me flowers on average 1-2 monthly, spending over 125.00 every time. He has been very loyal for over a year and even tips 20% on top of the "$20.00 service/delivery fee". This last delivery was on a Sat, it arrived close to 8pm, we had to wait to go to dinner as we could not get a firm time on delivery. Once received it was unbelievable, these flowers were just thrown together, some broken, some wilted and looked nothing like the picture he had selected, almost all dead my Monday.
We logged to his account to compare the pictures, and I noticed that on their portal it shows a loyalty program, but nothing was issued to him, it said zero. I had always asked him if they ever offered him a discount due to his loyalty, he said no.
I called the next day to inform them how horrible this arrangement was. The man did offer to send a new arrangement the next day on Monday. I thanked him, I did ask about this loyalty program, and he said they didn't have one that he was aware of at that time I requested a call from the owner. I waited all day on Monday, and nothing was delivered, I called at the end of the day to find out what the issue was, they said they would delivered the next day. I explained I had a doctors appt and would be home after 1:30. She said they could be delivered between 2-3pm. On Tuesday 3pm came and went. I called at 4pm only to be told they were "out for delivery but had no time". I asked again for the owner to call me; she took my name and number again. It is now 2 days later and still no call.
We always support small business as I am a native to Colo Spgs, it seems like they don't care about loyal customers. We will be looking for a new local florist since our business is not valued. I have attached a picture of both sets of flowers. read more