I love this place and Brittany is fantastic! I was in town and have been here twice and it's very…read morerelaxing. Brittany was so easy to talk with and my gel manicure looks great! It's located downtown with so many other places to shop and eat nearby.

From my Google review:…read more I work in customer service, so I generally have a lot of sympathy for other service workers. However, I did not enjoy my experience at Studio Monroe this Thursday at all. I booked a simple brow and lip wax, which was blocked for 15 min period on their calendar invite. I showed up to the studio about 10 minutes early and was told Katie was with another client. No big deal. I was early, right? Wrong. I waited 20 minutes past the time my appointment should have STARTED and was told nothing from the person working the front desk. After 20 minutes, I told the front desk person that I wanted to cancel my appointment, which she agreed to. I mentioned someone who had gotten there later than me being helped first by Katie, only to receive the response that that person had an appointment booked before me. So, why did someone who had an appointment before me show up later than me? I wasn't massively early, only 10 minutes. Was that individual only blocked for 5 minute appointment? Is that even possible? Was she notified that Katie was running late? Why wasn't I told there was another appointment before mine that she hadn't gotten to yet, when I first checked in? After all that, I left. Katie did reach out to me to apologize and offer a complimentary wax, which was a very nice thing to do. I wasn't overly thrilled with the outcome even though I wanted to simply keep the same shape, but was too afraid to say something since I had already made a point about the lateness. All in all, I will not be returning to Studio Monroe. I canceled my future waxing appointments I had set up with them. I had high hopes since I really enjoyed my visit to Xscape Salon under same management. I wouldn't say the wax job was bad by any means, but just not what I was looking for (i.e. my brows ended up more rounded and wider set than I like). My biggest gripe is with the front desk and customer service. If I was rating just the wax, 3 stars. If I was rating just the front desk/customer service, 1 star. Overall, met in the middle with 2 stars.

The "spa" name hooked me, but it's really just an average nail place in a strip mall. BUT INCLUDED…read morefantastic customer service. When my pedi color (opi bubble bath) wasn't set in 3 coats, my nail tech added 3 more to my big toe. Then the unthinkable.....when putting on my sandals, we both bumped that same toe. He went back to clean up and recoat my nail. You don't always find that consistency and willingness to help. I reflected that in my tip. Pedi with sugar scrub and hot towel was $35, there was another upgraded service as well. You'll find five nail stations and five pedicure chairs. Simple setup, again great customer service experience.

Always prompt, clean and friendly. Lisa gives the absolute best pedicure! The polish stays on…read morewith no chipping for the whole time between appointments. Her attitude and attention to detail are wonderful. The new decor is light and pretty, and the new chairs are very comfortable.

I love Woodhouse! I just had one of the best spa experiences of my life here. The new head spa…read morerenewal with facial was insanely good--deeply relaxing, incredibly thorough, and unlike anything I've experienced before. From the moment it started, I could feel all the stress melt away. It was the perfect balance of soothing and revitalizing, and I genuinely left feeling reset. I also received a Swedish body balance massage which was just as amazing. It was customized to exactly what I needed, with the perfect pressure and attention to detail. The entire experience felt luxurious, intentional, and well-paced--never rushed. The spa just recently went through a renovation and although it was beautiful before, I was super impressed with the additions. It was spotless, calming, and beautifully set up, which only added to the overall sense of relaxation. If you're looking for a place that delivers real results and total relaxation, this is it. The ladies who performed my services (Macey and Niki) were phenomenal. Their skill level, professionalism, and attention to detail truly stood out. You can tell they are incredibly knowledgeable and genuinely care about their clients' comfort and experience. During both the head spa service and massage, they checked in at all the right moments, adjusted pressure perfectly, and created such a calming, welcoming atmosphere. Their hands worked absolute magic--I felt relaxed, cared for, and completely at ease the entire time. It's rare to find technicians who combine technical expertise with such a warm, thoughtful approach. They are a huge reason this experience was so exceptional, and I would highly recommend booking with them. I have had other services with different technicians and have had a stellar experience every time. I always feel so pampered and well taken care of. The management and front desk staff are amazing as well...I can't wait to go back!!!

The most relaxed I've ever been…read more The Woodhouse makes you feel like you're the most important person in the room. I did a 50 minute hot stone followed by a 50 minute hydrating facial. These ladies knew what they were doing. There was actually a point where my body just released any tension I was holding. I came out of here relaxed and refreshed.