Star rating breakdown: five stars plus for barber Alex Dominguez; one star for Chris and his Avenue Barber Shop customer service. First the barber shop: very nice decor, hipster vibe, friendly atmosphere. Nevertheless, when I arrived twenty minutes early for my appointment before the shop was open, after a two and one half hour drive from Detroit, I could see that all the barbers were already in the shop. Through the window, I asked to use Avenue's restroom before my appointment and was told "no," through the window, because of COVID-19. I asked where I might find a public restroom. Chris started to explain; I indicated I could not hear him through the glass window, but he would not open the door so that I could hear his directions. So I followed his hand signals and walked up Division and finally found a homeless ministries that had restrooms. I stood in line for 15 minutes, inside, with one of the most at-risk populations for COVID-19. When I got back to the shop, I was now 10 minutes late for my appointment. I then walked through the shop, exposing Alex and everyone else to whatever airborne virus I had been exposed to at the ministries.
I am 100% behind taking safety measures to prevent the spread of the corona virus. I don't want to get it, and I don't want to spread it. And I'm grateful that all of the barbers and customers wore face masks. But there is nothing in the State of Michigan COVID-19 guidelines to prohibit you from allowing your customers access to your restroom. And if you're trying to protect everyone from the virus, access to your restroom is the least risky activity in your shop. If you check the CDC guidelines and the websites for the Mayo Clinic, the Cleveland Clinic, and Johns Hopkins Hospitals, you will find that even though COVID-19 is overwhelmingly an airborne virus, it can survive on stainless steel door handles and faucet handles for up to 48 hours. The solution they all recommend: wash your hands for 20 seconds and spray a disinfectant on the handles and faucets touched by your customers.
There are of course other surfaces in your shop much more likely to be touched by your customers than restroom door handles and faucets. First, all of your customers touch the outside and inside handles of your shop's entry door. In addition, all of your customers come in contact with the arm rests of your barber chairs. While there, I saw three barbers change customers, and not one of them disinfected the arm rests of their barber chairs. How many customers ask to use your restroom? One in ten? And how many touch the arm rests of your barber chairs? Ten in ten! It would be a far more effective way to protect your customers and yourselves to disinfect the arm rests of your chairs than to refuse access to your restroom.
Now for the Five Star Plus rating for Alex. He is a superb barber! He was waiting for me outside as I returned and greeted me very warmly, even though Chris had turned my early arrival into a late one. And Alex started the appointment with what I consider to be the most crucial part: the consultation. He allowed all the time necessary for me to explain what I wanted for my hair and beard. I showed him photos, and he discussed what he thought would look best and how to achieve it. Only when he knew exactly what I wanted did he begin. Throughout the cut, he was personable and engaging, yet focused and concentrated when he was working to achieve exactly what we had discussed. He even worked well past the end of our appointment time until he was satisfied with the quality of his work. I cannot recommend him highly enough! read more