We requested 3 guys and a truck to help us move from our house to a new one, and it was nothing but…read morea nightmare. We were originally quoted 140 an hour for the 3 men, and they said it would take about 5 hours. Wrong.. 1 guy showed up with basically a young teenager, an hour later from the time we were told they would be arriving. We were confused but had no choice but to go ahead, as we needed to be out of the house by the end of the day. The 2 guys got what little amount of large items we had left to move in the truck within an hour and a half-amazing. We thought wow this is going to go smooth and fast. Then when it came down to the final large items-washer/dryer and fridge they could not move those items without the 3rd guy. So from 1pm to 3pm they sat in our driveway waiting for this person to arrive. I was really confused on how this was okay? If I am paying for 3 movers then 3 should show up for the day they are scheduled to. They gave us the run around saying well the guy has an appointment or he couldn't get a ride and it was nothing but non sense. Finally after 3pm another young boy showed up to assist. They were struggling to get the washer/dryer down the stairs and there was an issue with getting the fridge out of the house as it did not fit which took a while. Finally at 445pm they finished and took off to the next location which should have only taken 25 minutes at MOST 30 minutes. They did not arrive until 6pm. They decided to go get a drink for an hour and 15 minutes.. after sitting around for 2 hours. I am all for having a break and needing a refreshment but not when its on our dime and expense and taking that long that is not ok. When they arrived at the location of where we were delivering the washer/dryer and fridge the 3 guys struggled to bring in the items into the home of the gentleman who purchased our appliances and in the process scratched his floors along with the washing machine. I have no words for what kind of unprofessionalism occurred. They took an hour to drop those items off at this gentleman's house and during the drop off the 1 boy basically stood there watching as the other 2 struggled. The last stop was our new house which was about 7 minutes from the last location and at this point it is 7pm and we are just wanting this to be over with. My husband myself, my 70 year old father-in-law and 6 year old son are all unloading at this point just for this to be done before 9pm. I understand it was hot and the guys are sweaty, but half of my furniture items delivered were covered in their sweat, and with that came dirty wet hands, so there were dirt fingerprints on all the white dressers and ottomans. Some items were broken and damaged upon delivery as well. We finally finished at 830pm, and after numerous calls with the owner's mother, who was covering for her son, they still tried to quote us $1400. She gave us 100 dollars off for the inconvenience. I am shocked at what an unprofessional company Johnsons is. You request 3 people and get 1 person and children along with it. When we expressed our concerns to the woman, she told the guy why she was giving us a discount, and he decided to come at us for it, saying how can you say we didn't work? I explained to him that he worked his tail off that day, but the other 2 did not. And the fact that we had to assist during the move was a poor reflection on them. I don't understand how a company that says they provide excellent moving services contracts movers who aren't reliable and punctual. On top of all this, when we were looking to pay via credit card that day, the lady said that their accounts were having issues and the only form of payment was cash. Unfortunately, thats not really our problem as a customer. You can't expect people to have that kind of money in cash when you provide all forms of payment. I would highly recommend you use ANYONE else but Johnson's Moving! Worst experience ever.

Beware. Keep an eye on the guys who do the actual moving. Ask to check the whole truck including…read moreinside the cab. They like to take things you won't notice for a while. Like small tools, etc. Every time I go to do a job I realize something else is missing. Everything I moved is unpacked and gone through many times trying to find certain things. I wanted to make sure before I wrote this review. I contacted the office and basically was told they couldn't do anything unless I could prove it. Other problems with the move as well but this is the biggest thing I want to warn others about.