Every time I've been to The Depot it's been a good experience. It's nice and warm inside, they offer coffee/tea/snacks, and the people who manage it are always friendly. There are plenty of chairs and tables inside to sit in, but The Depot fills up fast - especially with tourists. If you want to relax before your train ride to Fort Worth or OKC, get there early.
HOWEVER.
This is an Amtrak station. And Amtrak is notorious (I mean *notorious,* people) for their trains being late. When I dropped my boyfriend off at the train station last time, they were 40 minutes late. Not cool. Especially when their site still said the original arrival time and hadn't been updated. This isn't The Depot's fault, but The Depot and Amtrak are linked, so that's why I'm docking a star.
Amtrak is late because they have to share the railways with Santa Fe, but SURELY there's a way to know when (at least within 10 minutes) the train will be there, and surely there's a way to let your passengers know.
As a customer, there's not much to be done, as it's not like you have a choice as to where to pick up a train to Fort Worth that will ever be on time. read more